• Research travel options based on client needs and preferences • Assist with planning vacations, cruises, hotel stays, and packaged travel experiences • Communicate with clients to understand their travel goals and priorities • Provide destination recommendations and general travel guidance • Organize itineraries and reservation details accurately • Support clients with updates or changes when needed • Provide professional and responsive service throughout the planning and travel process

• Map our funnels, spot the constraints, and propose where to focus across acquisition, activation, retention and monetisation. • Each one with a clear mechanism, target segment, expected impact and success metric. • Use AI tools (e.g. Claude Code, Codex, Cursor, v0, Lovable, etc.) plus no-code (Webflow, Make, Retool, Zapier) to produce working prototypes, landing pages, onboarding flows, email sequences, internal tools, or whatever the experiment needs. Wire in the instrumentation to measure it. • Set up the tracking, run the analysis, document the learning — even when the answer is "this didn't work." • When something works, let’s do more of it and productionalise it so that we can reap ROI and grow revenues and profitability. • Maintain a public experiment backlog and reusable playbooks so the whole company gets sharper over time.

• Build, launch, and optimize paid campaigns across Meta platforms • Manage budgets, pacing, targeting, testing structures, and scaling • Monitor account performance and troubleshoot issues quickly • Identify optimization opportunities and performance trends • Analyze which creatives, hooks, angles, and offers are driving results • Collaborate with creative teams by sharing performance insights and recommendations • Help identify new testing opportunities and creative iterations • Read and interpret key metrics (CTR, CPM, CVR, CPA, ROAS) • Turn performance data into actionable next steps • Collaborate with internal teams and communicate clearly around performance and priorities

Role Description An experienced performance marketing leader who has a proven track record for scaling customer acquisition in omni-channel business. You will oversee a high performing acquisition marketing team, and be a key cross-functional partner to teams that support growth, responsible for scaling new clients for our at-home hair color and hair color service business. This role has the opportunity to make a huge business impact on Madison Reed’s growth as we accelerate our omni-channel strategy for the future. It demands a unique combination of strategic vision and hands-on execution expertise to architect sophisticated growth strategies while also rolling up their sleeves to optimize campaigns at the bid level. This role reports to the SVP of Integrated Marketing & Omni Growth, is full time and remote. While remote, this role may travel up less than 5% of the time. The base salary range for this position is between xx and xx. At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Responsibilities - Develop and lead team to execution of full funnel marketing strategy in partnership with the SVP and Business Owners (GMs) to support awareness and new client growth across our owned and operated channels (Direct/E-commerce & Hair Color Bar). - Ownership and accountability of owned and operated channel new customer acquisition targets and budget, managing to a cost of acquisition and LTV, as well as media mix effectiveness. - Strong collaboration, strategic planning and campaign execution in partnership with Amazon and Wholesale GM teams to support new to brand growth for those lines of business. - Develop, inspire and lead a high performing team, responsible for channel management of key Paid & Non-Paid growth drivers: Paid Social, Paid Search & Shopping, Affiliate, Yelp, Audio, Mail, SEO, Referral as well as exploratory and test channels. - Collaborate on strategy, budgets and influence key marketing teams that directly contribute to new client growth like Brand, PR, Influencer, Organic Social, Local Marketing and CRM to ensure those channels are delivering to growth objectives. - Identify and implement strategies to improve efficiency and scale like creative, geo targeting, media mix, channel expansion, pricing/promotions, landing page optimizations, AI, etc. - Build influential relationships to drive execution of strategies with cross functional partners that contribute to growth like Digital & Engineering (landing page optimization, marketing technology); Data Strategy (analytics, measurement and attribution); Creative & Brand (ads, messaging, visuals); Finance (forecasting and modeling). - Evaluate and manage media budget allocation across different channels, products and campaigns to ensure optimal performance and ROI in partnership with channel leads. - Manage and maximize impact of external relationships like 3rd party vendors, marketing agencies and media account reps; including evaluation of existing and new relationships, business cases to support investment, and negotiating contracts. - Create and present informative executive-level weekly, monthly and quarterly write-ups/presentations that capture growth trends, actionable insights and performance to plan. - Own monthly reconciliation process in partnership with accounting and finance to ensure tracking to media and opex budgets. Ensure all team members are accurately tracking their costs in a timely manner. - Maintain pulse on and evaluate growth marketing trends, tools and competitive insights to ensure we’re leaders in our growth marketing strategy, with a focus on innovation and leveraging AI to drive growth and/or efficiencies in marketing. Qualifications - Bachelor's Degree - 8 years+ experience in growth, acquisition and/or performance marketing; with at least 3 years managing a team of 2 or more marketers - Experience with managing and scaling acquisition cost effectively in-house, with multi-million dollar annual budgets - Experience with marketing channels including Meta, Google, Affiliate. Upper funnel media experience a plus: TV, OTT, Direct Mail, OOH & Podcast/Audio - Experience with non-paid channels like SEO and Referral - Experience in omni-channel business with direct to consumer, 4-wall (retail and/or service) and wholesale distribution. Amazon experience is a plus. - Well versed in analytics, attribution and measurement to measure impact of marketing in an omni-channel business - Demonstrated ability to think strategically and analytically to synthesize, prioritize and drive results with a high sense of urgency with ability to think creatively with a willingness and desire to ‘roll up your sleeves’ - Strong attention to detail, ability to prioritize and work effectively in fast-paced environment - Analytically minded with ability to translate data into actionable insights - Excellent communication skills with ability to work effectively across departments and teams - Bonus industry experience: Subscription or membership driven business; Multi-location fitness, beauty or wellness business; D2C turned omni-channel business; Supply & demand marketplace driven business Company Description We are Madison Reed. We’re disrupting a $50 billion industry. Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations (over 20 & growing). At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home. We live our values. Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed. We are hair color that breaks the rules. Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows. Join us in our mission to live life colorfully and make personal care more personal.