• Develop, own, and execute a comprehensive engagement strategy • Lead the content strategy and oversee content creation • Design and lead scalable community-based programs • Serve as a trusted advisor to senior leaders • Establish frameworks for tracking engagement initiatives • Provide guidance, coaching, and mentorship to junior team members • Partner with HR, Communications, Learning & Development, and business unit leaders

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first.  We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking a Principal Transformation Architect to join our Named Customer Portfolio. This role embeds you directly with our most important enterprise and strategic customers —working side-by-side with their executives, architects, and operators to deliver tangible business outcomes powered by AWS. This is not a traditional consultant role. As a Principal Transformation Architect, you’ll bridge sales and delivery , acting as a trusted strategic advisor and owning the technical strategy for your aligned customers. You’ll have a direct line of sight to the customer’s biggest business challenges and will lead the design and delivery of cloud-native solutions that create measurable impacts. As a Principal Transformation Architect, you’ll be at the intersection of strategy, architecture, and execution , helping our customers unlock the full value of AWS. You’ll have the autonomy to own big problems end-to-end, the backing of a leading AWS Premier Partner, and the opportunity to shape how cloud transformation is delivered at scale. Your Assignment Serve as a Trusted Advisor: Partner with C-suite and senior technical stakeholders to align AWS-based solutions to their business goals and transformation initiatives. Own the Technical Strategy: Lead discovery, architecture, and design sessions to propose well-architected, cloud-native solutions tailored to customer needs. Bridge Sales & Delivery: Drive technical solutioning through proposal and SOW development, ensuring clarity of requirements and constraints for successful execution. Your Qualifications Experience: 10+ years of architecting, building, and operating solutions on AWS. 10+ years in infrastructure, applications, databases, and/or networking architecture. 10+ years in consulting or equivalent roles driving complex technical solutions for enterprise customers. Skills & Capabilities: Proven ability to align technical solutions with business strategy and communicate the “why” as clearly as the “how.” Quick learner who can rapidly understand a client’s domain, workflows, data, organizational dynamics, and constraints. Strong consulting mindset: able to diagnose, scope, and structure solutions to ambiguous problems. Exceptional communicator - able to shift seamlessly between technical deep dives with SMEs and strategic conversations with executives. Expert workshop facilitator and presenter with excellent storytelling skills. Deep understanding of cloud-native patterns and AWS Well-Architected Framework best practices. Ability to manage time across multiple clients and priorities. Certifications: AWS Solutions Architect – Professional (required), AWS DevOps Professional and one or more AWS Specialty certifications (preferred). Flexibility: Willingness to travel up to 25%; utilization target of 25–50%. Preferred Qualifications Deep domain expertise in Application Development, Data, AI, and/or DevOps Industry vertical expertise (e.g. FinTech, HealthCare, Oil & Gas) Experience designing highly-available, fault-tolerant architectures Familiarity with compliance frameworks and requirements (e.g. SOC2, HIPAA, GDPR) NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs . We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

About MacPractice MacPractice, headquartered in Nebraska, provides specialized practice management and clinical software for healthcare providers across the United States. As part of Valsoft Corporation, MacPractice operates with a long-term ownership mindset, focused on product excellence, operational autonomy, and sustainable growth. About The Role MacPractice is looking for an Agent Builder, someone who can design, build, and ship AI agent systems that either transform how our portfolio companies operate or become standalone products their customers pay for. This is not a research role. You will be embedded directly within MacPractice, working alongside its teams to understand day-to-day operations and build AI agents that handle real work: customer support, sales outreach, onboarding, internal documentation, workflow automation, and more. Some of what you build will replace manual processes inside MacPractice. Some of it will evolve into new, revenue-generating capabilities delivered to MacPractice’s customer base. Either way, your work will ship to real users and have immediate, measurable impact. What You'll Do Build Internal AI Agent Teams - Design and deploy AI agents that handle operational work across MacPractice, including customer support tiers 1 and 2, SDR and sales outreach, onboarding automation, content and marketing workflows, and engineering maintenance. - Measure impact in hours of labor replaced or team output increased. - Work directly with portfolio company operators to identify the highest value automation opportunities. Build External AI Products - Develop new AI powered products such as vertical voice agents, AI copilots, workflow automation tools, and AI documentation systems tailored to the industries our portfolio companies serve. - Own the product from prototype through launch, including reaching first paying customers. - Use existing portfolio company distribution across more than 30 companies to validate and scale quickly. Ship and Iterate - Move fast from idea to MVP to production - Run beta tests with real users, gather feedback, and improve continuously - Collaborate cross-functionally with product, engineering, and go-to-market teams

• Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain. • Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams. • Translate complex technical requirements into clear internal delivery plans and execution roadmaps. • Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams. • Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support. • Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies. • Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap. • Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk. • Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution. • Identify risks early, escalate appropriately, and maintain transparency across stakeholders. • Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.