• Own and improve the systems, tools, and processes that help Appsilon scale securely, efficiently, and with less operational friction • Lead and develop the Operations team, including IT Administration and Security • Continuously improve operational scalability across Finance, Sales, Delivery, Technology, and People functions • Own and evolve the company’s operational tooling ecosystem and automation landscape • Strengthen operational resilience, business continuity, and security practices • Coordinate operational aspects of compliance initiatives, including ISO 27001 readiness and customer security requirements • Partner with external vendors, legal counsel, auditors, and the DPO on operational and compliance-related matters • Support organizational alignment by improving workflows, communication structures, and operational clarity across teams • Build and maintain operational documentation, policies, and internal enablement resources • Advise leadership on operational risks, scalability, tooling, security, and process optimization • Create an environment where teams can collaborate efficiently and focus on high-impact work.

• Manage and grow assigned pharmaceutical client accounts • Build strong, trusted relationships with stakeholders at all levels • Act as the day-to-day client lead across multiple concurrent projects • Identify opportunities to improve delivery experiences and strengthen client engagement • Handle project escalations, feedback, and issue resolution professionally and proactively • Ensure a consistently high standard of communication and responsiveness • Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects • Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events • Build and maintain project plans, timelines, and delivery schedules • Ensure projects are delivered on time, within scope, and to regulatory standards • Manage risks, dependencies, and delivery challenges proactively • Support continuous improvement initiatives across project workflows and operations • Maintain visibility across active projects and account performance • Provide regular delivery updates and status reporting • Support operational efficiencies and scalable delivery processes • Collaborate closely with leadership to ensure smooth project execution • Contribute ideas to improve systems, workflows, client experience, and team effectiveness

• Foster and maintain long-lasting relationships with vendors • Regularly evaluate strategic fit by monitoring vendor usage and performance • Critically review vendor budgets and agreements • Provide coaching and feedback to vendors as required • Review and approve vendor invoices

• Manage project timelines, tasks, and deliverables in Asana • Schedule meetings, prepare agendas, capture notes, and track follow-up items • Lead project kick-off meetings and support regular status calls • Maintain accurate project documentation, assignments, and updates • Coordinate logistics for annual conferences and periodic events • Prepare client wrap-up reports and asset summaries • Serve as a friendly, reliable point of contact for day-to-day client communication • Follow up with clients after meetings on what was discussed, assignments, next steps, and gather missing information • Prepare creative briefs and support messaging development • Assist with partner kits and other client-facing materials • Manage social media accounts for select clients • Develop and distribute client e-newsletters • Maintain client websites with updates and blog posts • Support implementation of media or campaign plans (operational tasks only) • Support event logistics and internal operations tasks • Help coordinate weekly staff meetings • Prepare presentations, agendas, and internal materials • Maintain organised digital files and documentation