FYXER

• Translate complex client narratives, products, and use cases into engaging, learner-friendly stories and content structures. • Take complex briefs and ask sharp, practical questions to clarify: • Audience and context of use • Asset-level goals vs programme-level goals • Desired behaviour change or business impact • Tone, constraints, and success measures • Propose smart formats and approaches to communicate content clearly (e.g., scenario-based learning, modular job aids, decision trees, talk tracks, demos, cheat sheets). • Build narrative flow that keeps the audience oriented, motivated, and able to act. • Create a wide range of content types, including: • Sales and training slide decks • Learning assets (infosheets, demo guides, job aids) • Sales enablement playbooks and toolkits • E-learning scripts or module-ready content • Video scripts, storyboards, and narration copy • Infographics and visual learning content (in collaboration with design) • Developer or technical enablement assets such as guides, integration playbooks, technical onboarding materials, and demo flows for technical products or platforms • Apply adult learning principles where relevant (clarity, relevance, practice, feedback, reinforcement). • Write with precision and usability: the output should be immediately usable by the intended audiencewithout additional explanation. • Attend briefing and project meetings as needed to gather context and confirm direction. • Collaborate effectively with the project POC, learning/design partners, and wider delivery team. • Proactively flag ambiguity, missing inputs, or risks early — with proposed solutions, not just problems. • Work smoothly across Google Workspace and shared documentation workflows (Docs, Slides, Drive). • Receive and incorporate feedback constructively, quickly, and accurately. • Maintain high standards of accuracy, consistency, and instructional soundness across all deliverables. • Conduct final quality checks before submission, including: • Accuracy and completeness vs brief • Flow and readability • Consistent terminology and style • Formatting and usability • Fact-checking and claim discipline (no unverified statements) • Conduct technical accuracy checks against source documentation, SME feedback, and approved product guidance, ensuring all implementation steps, claims, terminology, and examples are correct.

• Maintain accurate bookkeeping records across multiple accounts and entities • Perform daily, weekly and monthly reconciliations • Manage accounts payable and expense processing • Support accounts receivable activities and payment tracking • Prepare monthly management accounts and supporting schedules • Prepare and submit VAT returns • Ensure compliance with HMRC requirements and UK accounting standards • Support Making Tax Digital (MTD) compliance • Investigate and resolve discrepancies and financial queries • Maintain audit-ready financial records and documentation • Assist with month-end and year-end close processes • Liaise with external accountants and finance stakeholders as required • Identify opportunities to improve financial processes and operational efficiency

• Act as a key point of contact for customers across German-speaking and wider European markets. • Provide professional, friendly, and efficient support through a variety of channels. • Ensure every customer interaction reflects the company's commitment to outstanding service. • Handle customer enquiries and resolve issues efficiently. • Provide guidance throughout the customer journey. • Help maintain exceptional customer satisfaction levels.

• Develop engaging learning, enablement, and communication content for enterprise audiences. • Transform complex information into clear, practical, and engaging content. • Create a variety of content types including training presentations, job aids, and e-learning scripts. • Apply adult learning principles to ensure content is relevant and practical. • Collaborate with project leads, designers, learning specialists, and SMEs. • Maintain high standards of quality across all deliverables and conduct final reviews.

• Support the scalability, reliability, and operational performance of AI-enabled learning platforms and systems • Help design and optimise technical environments that support AI learning experiences, labs, workflows, and enablement programmes • Support integrations, automations, and operational workflows across learning and delivery ecosystems • Collaborate with product, operations, instructional, and technical teams to define platform and systems requirements • Contribute to platform optimisation, automation, and operational improvements • Support technical troubleshooting, issue resolution, and workflow problem-solving • Evaluate technical risks, dependencies, and scalability considerations across learning systems and environments • Help establish practical operational best practices for platform management and resilience • Support scalable learner experiences through effective systems design and operational workflows • Contribute to experimentation and continuous improvement across AI-enabled learning environments • Support technical documentation, implementation planning, and operational enablement where required

• Architect and support AI-enabled learning and knowledge solutions • Help shape scalable AI workflows and technical learning experiences • Advise on AI tooling, automation, and platform capabilities • Translate business and operational requirements into technical solutions • Support prototyping, testing, and iteration of AI-driven experiences • Collaborate across product, operations, engineering, and delivery teams • Evaluate and recommend scalable technical approaches and integrations • Identify risks, technical constraints, and implementation considerations early • Support technical decision-making across AI product and learning ecosystems • Contribute to best practices around AI-enabled delivery and workflows

• Manage and grow assigned pharmaceutical client accounts • Build strong, trusted relationships with stakeholders at all levels • Act as the day-to-day client lead across multiple concurrent projects • Identify opportunities to improve delivery experiences and strengthen client engagement • Handle project escalations, feedback, and issue resolution professionally and proactively • Ensure a consistently high standard of communication and responsiveness • Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects • Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events • Build and maintain project plans, timelines, and delivery schedules • Ensure projects are delivered on time, within scope, and to regulatory standards • Manage risks, dependencies, and delivery challenges proactively • Support continuous improvement initiatives across project workflows and operations • Maintain visibility across active projects and account performance • Provide regular delivery updates and status reporting • Support operational efficiencies and scalable delivery processes • Collaborate closely with leadership to ensure smooth project execution • Contribute ideas to improve systems, workflows, client experience, and team effectiveness

• Lead technical setup and live delivery for virtual, hybrid, and in-person pharmaceutical events • Manage streaming platforms, webinar systems, event technology, and production workflows • Coordinate live broadcasts, speaker transitions, audience interaction tools, and event recordings • Conduct technical rehearsals, speaker onboarding sessions, and pre-event testing • Troubleshoot technical issues quickly and calmly during live sessions • Ensure high-quality attendee experiences across all event formats • Build and manage production schedules, run-of-show documents, and technical timelines • Liaise with clients, venues, AV suppliers, production teams, and freelance specialists • Support onsite event management where required • Maintain clear communication across all stakeholders throughout delivery

• Drive projects from planning through to execution • Ensure delivery remains on time, on budget, and aligned to stakeholder expectations • Manage multiple concurrent workstreams and accounts • Bring structure, clarity, and momentum to complex delivery environments

• Build and structure online learning modules within an LMS/LXP platform • Translate scripts, outlines, storyboards, presentations, and activities into fully functional e-learning content • Implement interactive learning elements, including: • Knowledge checks and quizzes • Interactive exercises and activities • Navigation and branching logic • Learner guidance, completion rules, and feedback states • Ensure a seamless and engaging learner journey across all modules • Maintain consistency in formatting, structure, pacing, and user experience • Integrate video content and supporting media assets into modules • Prepare and format images, downloadable resources, icons, and other learning materials • Identify and flag missing or low-quality assets early, providing practical solutions where possible • Conduct thorough technical QA before client review, including: • Interaction functionality and scoring logic • Navigation accuracy • Formatting and layout consistency • Media playback and performance • Broken links and missing assets • Basic accessibility considerations where possible • Maintain clear documentation of QA checks, fixes, and updates • Implement client review feedback efficiently and accurately • Apply changes without introducing technical or formatting regressions • Advise the project team on platform capabilities and recommend suitable alternatives where required • Use AI tools, including built-in platform AI functionality, to support efficient course development • Validate AI-generated outputs for quality, tone, accuracy, and learner clarity • Share repeatable AI workflows or prompts that improve delivery speed and consistency