• Manage project timelines, tasks, and deliverables in Asana • Schedule meetings, prepare agendas, capture notes, and track follow-up items • Lead project kick-off meetings and support regular status calls • Maintain accurate project documentation, assignments, and updates • Coordinate logistics for annual conferences and periodic events • Prepare client wrap-up reports and asset summaries • Serve as a friendly, reliable point of contact for day-to-day client communication • Follow up with clients after meetings on what was discussed, assignments, next steps, and gather missing information • Prepare creative briefs and support messaging development • Assist with partner kits and other client-facing materials • Manage social media accounts for select clients • Develop and distribute client e-newsletters • Maintain client websites with updates and blog posts • Support implementation of media or campaign plans (operational tasks only) • Support event logistics and internal operations tasks • Help coordinate weekly staff meetings • Prepare presentations, agendas, and internal materials • Maintain organised digital files and documentation

Role Description - Application Development: - Analyze requirements and develop/modify mainframe programs (COBOL). - System Maintenance: - Debug, unit test, and maintain existing systems for optimal performance. - Job Control Language (JCL): - Write and maintain JCL for batch job execution. - Database Management: - Work with DB2 and VSAM for data storage and retrieval. - Collaboration: - Work with cross-functional teams to resolve technical issues and support system upgrades. - Documentation: - Maintain detailed documentation for system configurations and procedures. Qualifications - Languages: COBOL. - Environment: IBM z/OS, TSO/ISPF. - Database/Files: DB2, VSAM. - Tools: JCL, IBM Utilities, SORT, Control-M. - Optional: Experience with FIS (Systematics) software. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Lead implementation of PCI DSS controls across infrastructure and application layers • Design and secure AWS infrastructure using best practices around IAM, networking, and encryption • Own Infrastructure as Code and improve deployment reliability across environments • Integrate security into CI/CD pipelines and engineering workflows • Improve platform scalability, observability, reliability, and fault tolerance • Manage security tooling, monitoring, logging, and incident readiness processes • Partner with auditors and internal stakeholders on compliance initiatives • Define cloud security and infrastructure best practices across the engineering team • Mentor engineers on secure infrastructure and development practices • Contribute to long-term platform architecture and operational strategy

• Accountable and responsible for the holistic performance of a partner or service or language • Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners • Set up for success your partner / service to deliver exceptional quality support to our community • Prioritise high impact focus areas with your partner/service in line with the company strategy • Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service • Act as a single point of contact, representing your partner / service across Delivery and CS • Present & report up on performance & progress to leadership across Delivery and CS • Hold partners accountable for the delivery of Airbnb goals • Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language • Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership • Collaborate with your peers to ensure consistency & scalability in Global Delivery • Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking • Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community • Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks