• Manage and grow assigned pharmaceutical client accounts • Build strong, trusted relationships with stakeholders at all levels • Act as the day-to-day client lead across multiple concurrent projects • Identify opportunities to improve delivery experiences and strengthen client engagement • Handle project escalations, feedback, and issue resolution professionally and proactively • Ensure a consistently high standard of communication and responsiveness • Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects • Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events • Build and maintain project plans, timelines, and delivery schedules • Ensure projects are delivered on time, within scope, and to regulatory standards • Manage risks, dependencies, and delivery challenges proactively • Support continuous improvement initiatives across project workflows and operations • Maintain visibility across active projects and account performance • Provide regular delivery updates and status reporting • Support operational efficiencies and scalable delivery processes • Collaborate closely with leadership to ensure smooth project execution • Contribute ideas to improve systems, workflows, client experience, and team effectiveness

• Foster and maintain long-lasting relationships with vendors • Regularly evaluate strategic fit by monitoring vendor usage and performance • Critically review vendor budgets and agreements • Provide coaching and feedback to vendors as required • Review and approve vendor invoices

• Manage project timelines, tasks, and deliverables in Asana • Schedule meetings, prepare agendas, capture notes, and track follow-up items • Lead project kick-off meetings and support regular status calls • Maintain accurate project documentation, assignments, and updates • Coordinate logistics for annual conferences and periodic events • Prepare client wrap-up reports and asset summaries • Serve as a friendly, reliable point of contact for day-to-day client communication • Follow up with clients after meetings on what was discussed, assignments, next steps, and gather missing information • Prepare creative briefs and support messaging development • Assist with partner kits and other client-facing materials • Manage social media accounts for select clients • Develop and distribute client e-newsletters • Maintain client websites with updates and blog posts • Support implementation of media or campaign plans (operational tasks only) • Support event logistics and internal operations tasks • Help coordinate weekly staff meetings • Prepare presentations, agendas, and internal materials • Maintain organised digital files and documentation

Role Description - Application Development: - Analyze requirements and develop/modify mainframe programs (COBOL). - System Maintenance: - Debug, unit test, and maintain existing systems for optimal performance. - Job Control Language (JCL): - Write and maintain JCL for batch job execution. - Database Management: - Work with DB2 and VSAM for data storage and retrieval. - Collaboration: - Work with cross-functional teams to resolve technical issues and support system upgrades. - Documentation: - Maintain detailed documentation for system configurations and procedures. Qualifications - Languages: COBOL. - Environment: IBM z/OS, TSO/ISPF. - Database/Files: DB2, VSAM. - Tools: JCL, IBM Utilities, SORT, Control-M. - Optional: Experience with FIS (Systematics) software. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.