• Manage inbound customer requests for custom jewelry pieces • Serve as the primary point of contact for assigned accounts • Communicate directly with customers via email, phone, and messaging platforms • Ensure a high-touch, responsive customer experience • Review customer submissions and identify missing or unclear details • Ask clarifying questions to refine design and production requirements • Translate customer needs into clear, actionable internal instructions • Help customers understand pricing, material, and design trade-offs • Coordinate with CAD, production, and operations teams • Track order progress from design to manufacturing to delivery • Ensure all required materials (e.g., stones, specifications) are received • Escalate production or technical issues when needed • Follow up on pending approvals, missing inputs, or stalled orders • Maintain accurate notes and updates in internal systems • Ensure smooth progression of orders through the pipeline • Support continuous improvement of internal workflows

Role Description We are seeking a dynamic Senior Vice President (SVP) of Partnerships to accelerate Later’s enterprise growth. This strategic sales role will unlock new revenue, deepen enterprise relationships, and position Later as the partner of choice for the world’s leading brands and agencies. You will represent Later at the highest levels, build scalable partnership frameworks, and directly influence our company’s trajectory in the creator economy. This role collaborates closely with executive leadership, product, marketing, and operations. It is open to fully remote candidates in North America. What you’ll do: - Strategy: - Identify and prioritize new market opportunities across enterprise brands and agency ecosystems. - Translate industry and customer insights into strategies that ensure Later’s offering remains innovative and differentiated. - Technical / Execution: - Build and manage a high-value pipeline of enterprise prospects, driving substantial net new revenue. - Lead complex enterprise negotiations, structuring deals that deliver measurable impact for clients and scalable value for Later. - Partner with product and marketing to ensure solutions meet evolving enterprise needs in influencer marketing, branded content, and measurement. - Establish scalable sales processes that optimize velocity and strengthen partner satisfaction. - Team / Collaboration: - Act as a senior cross-functional leader, aligning partnership goals with broader business strategy. - Build trusted relationships with senior decision-makers at global brands, agencies, and platform partners. - Represent Later externally at conferences, industry forums, and key client engagements as a thought leader and brand ambassador. - Partner closely with internal teams to ensure seamless delivery of enterprise solutions. - Research / Best Practices: - Conduct competitive and market analyses to identify gaps and opportunities. - Implement data-driven decision-making, leveraging insights to continuously refine strategy and execution. - Stay ahead of emerging creator economy trends, evolving Later’s enterprise positioning accordingly. What success looks like: - Significant enterprise revenue growth driven through new partnerships and expanded relationships. - Consistent overachievement of enterprise sales targets and partnership goals. - Later is recognized as a trusted partner by top-tier brands and agencies. - Scalable frameworks and processes are in place to accelerate enterprise deal velocity. Qualifications - 10+ years of progressive leadership in enterprise sales, partnerships, or business development, ideally within SaaS, martech, or creator economy businesses. - Proven success in negotiating and closing large, complex enterprise deals with brands and agencies. - Deep expertise in the creator economy, social media, and influencer marketing, with strong industry relationships. - Track record of scaling partnership or enterprise sales teams and building repeatable processes. - Exceptional executive relationship-building and negotiation skills. - Proficiency with CRM and analytics tools (e.g., Salesforce) to drive strategy and decision-making. - Bachelor’s degree required; MBA or advanced degree is an asset. How you work: - Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear. - Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights. - Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement. - Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high. - Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth. - Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: - Base Salary: $175,000–$225,000 (commensurate with experience) - Variable: Significant, uncapped commission structure Where we work: We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility: At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

• Identify, target, and recruit net-new referral, marketplace, and strategic partners • Build and execute a partner acquisition strategy aligned to revenue and product priorities • Develop a strong pipeline of high-impact partners that drive: • Direct revenue generation • Channel support and distribution • Product ecosystem expansion • Lead end-to-end deal execution, including: • Commercial terms • Revenue share models • Partnership frameworks • Serve as the primary negotiator for all new partner agreements and renewals • Partner closely with Legal to structure and finalize contracts • Ensure agreements align with company financial and strategic objectives • Own partner-sourced pipeline targets and revenue contribution • Track and report on partner performance and ROI • Drive accountability for partners to deliver measurable business impact • Manage and track partner progress utilizing appropriate tools, ensuring clear visibility and communicating impact to all relevant internal stakeholders. • Leverage market insights, competitive intelligence, and customer needs to inform partner strategy • Identify gaps in product, distribution, or capabilities and source partners to fill them • Translate external trends into actionable partnership opportunities • Partner with Product to align on integrations and ecosystem priorities • Collaborate with Sales and Channel teams to ensure partner-sourced opportunities convert • Work with Marketing to support partner launches and GTM activation • Act as a key liaison between external partners and internal stakeholders

Role Description As a Leasing Renewal Associate, you will be an integral part of our leasing team, dedicated to driving lease renewals and fostering long-term relationships with residents. Your primary focus will be to maximize resident retention by delivering proactive, personalized outreach and building trust with residents, creating a smooth, positive renewal experience that supports both resident satisfaction and property performance. Key Responsibilities: - Lease Renewals: Proactively manage lease expirations and initiate renewal discussions with residents to encourage timely renewals. - Resident Communication: Serve as the primary point of contact for residents regarding renewal inquiries, addressing concerns, and providing information about lease terms and property updates. - Negotiation: Work with residents to negotiate lease terms, rental rates, and any necessary adjustments, maintaining a balance between resident satisfaction and owner profitability. - Documentation: Prepare and process renewal agreements and ensure all necessary documentation is completed accurately and efficiently. - Data Management: Maintain accurate records of renewal status, resident communications, and feedback in property management software. - Collaboration: Work closely with the leasing team, maintenance staff, and property managers to ensure a smooth transition during the renewal process and address any resident issues promptly. - Market Analysis: Stay informed about local rental market trends and provide insights to management to assist in pricing strategies and lease agreements. Qualifications - 2+ years of experience in Property Management or related field (i.e. hospitality, real estate) - 2+ years of experience in a customer service position - Licensed Real Estate Agent - Ability to prioritize and take initiative - Phenomenal communication skills, both written and verbal - High Attention to detail and organizational skills - Tech-savvy with the ability to use Google Suite Requirements - This position is classified as REMOTE but must be located in Charlotte, NC, Colombia, SC, or Myrtle Beach, SC - This position will require some travel within the market. Compensation - $40,000-$45,000 annually - Compensation may be adjusted based on experience, skills, and interview performance. Benefits - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.