Fresh Prints logo
Fresh Prints

America's fastest growing collegiate custom apparel company six years in a row.

Account Manager/Customer Success Manager – Jewellery

Location

India

Posted

5 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Account Manager/Customer Success Manager – Jewellery

Fresh Prints

• Manage inbound customer requests for custom jewelry pieces • Serve as the primary point of contact for assigned accounts • Communicate directly with customers via email, phone, and messaging platforms • Ensure a high-touch, responsive customer experience • Review customer submissions and identify missing or unclear details • Ask clarifying questions to refine design and production requirements • Translate customer needs into clear, actionable internal instructions • Help customers understand pricing, material, and design trade-offs • Coordinate with CAD, production, and operations teams • Track order progress from design to manufacturing to delivery • Ensure all required materials (e.g., stones, specifications) are received • Escalate production or technical issues when needed • Follow up on pending approvals, missing inputs, or stalled orders • Maintain accurate notes and updates in internal systems • Ensure smooth progression of orders through the pipeline • Support continuous improvement of internal workflows

Job Requirements

  • Manage inbound customer requests for custom jewelry pieces
  • Serve as the primary point of contact for assigned accounts
  • Communicate directly with customers via email, phone, and messaging platforms
  • Ensure a high-touch, responsive customer experience
  • Review customer submissions and identify missing or unclear details
  • Ask clarifying questions to refine design and production requirements
  • Translate customer needs into clear, actionable internal instructions
  • Help customers understand pricing, material, and design trade-offs
  • Coordinate with CAD, production, and operations teams
  • Track order progress from design to manufacturing to delivery
  • Ensure all required materials (e.g., stones, specifications) are received
  • Escalate production or technical issues when needed
  • Follow up on pending approvals, missing inputs, or stalled orders
  • Maintain accurate notes and updates in internal systems
  • Ensure smooth progression of orders through the pipeline
  • Support continuous improvement of internal workflows

Benefits

  • Excellent written and spoken English
  • Strong comprehension and ability to communicate clearly with US customers
  • 2+ years of experience in customer success, account management, or operations
  • Highly organized and detail-oriented
  • Tech-savvy and quick to learn new systems
  • Strong problem-solving and ownership mindset
  • Comfortable working US business hours
  • Experience in jewelry, diamonds, gemstones, or luxury products, ideally within manufacturing or production environments
  • Experience with custom product or production-based businesses
  • Prior exposure to SaaS platforms, marketplaces, or high-touch B2B customers
  • Experience at companies like Rare Carat, Nivoda, or similar jewelry/diamond-tech companies is highly preferred

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