• Install and train Datacolor equipment, such as color matching software and quality control software at customer locations in EMA, particularly in Germany • Conduct telephone, email, and web support to help solve color-related problems at customer sites • Assist the sales team by demonstrating software solutions to potential customers and help them achieve desired results • Assist in organizing color seminars, customer training events, and webinars, and present to larger audiences over time

Role Description In this role, you will develop customer specific emulation and prototyping requirements, including: - Advanced acceleration component development - Methodology support - Operation and maintenance of Cadence’s emulation and prototyping tools and services You will support technical evaluations and benchmark development for Cadence’s market leading tools such as: - Palladium acceleration and emulation platform - Protium prototyping platform You will create and conduct technical presentations and product demonstrations for customers. Responsibilities - Establish technical credibility and rapport with the customer and become the go-to expert for all of their technical inquiries and support - Provide in-depth technical assistance in collaboration with R&D to help support advanced verification flows to secure design wins - Champion the customer needs and work closely with R&D and marketing to develop competitive and creative technical solutions - Understand the competitive landscape and continuously work on differentiating Cadence’s solutions - Write technical product literature such as application notes and technical articles - Review new product proposals and device specifications - Assume technical leadership roles in team as needed Qualifications - Minimum: MS or PhD degree in Computer Science, Engineering, or related field - Strong RTL and Testbench debug skills - Experience in Synthesizable coding style - Experience in writing scripts (Perl, Python or TCL) - Strong software, HDL design and verification skills - Experience with SystemVerilog, VHDL, Verilog, C/C++/SystemC - Ability to quickly analyze verification environments and design complexity - Strong verbal and written communication skills - Strong teamwork skills - Ability to interact effectively with both external customers and R&D teams - 5+ years industry experience Requirements - Preferred: Experience in HW acceleration, in-circuit Emulation or FPGA prototyping - Experience with multiple clock domains and asynchronous interfaces - Knowledge of the FPGA development process & tool flow from RTL to bitstream for Xilinx and/or Altera products - Hands on experience with lab bring up, debug, chipscope and instrument usage - Experience with C/C++/SystemC - Knowledge of fundamental SoC Architecture knowledge - Understanding of embedded software development and HW/SW co-design and co-verification - Knowledge of protocols like JTAG, UART, PCIe, AMBA, DDR, CHI - Knowledge of design fundamentals such as architecture, micro-architecture, HDLs and Synthesis and timing Benefits - We’re doing work that matters. Help us solve what others can’t.

Role Description We are looking for a hands-on and operationally minded Lead Developer to own the health, reliability, and continuous improvement of our mission-critical SaaS platforms. This role is intentionally designed for a senior engineer who writes production-ready code, leads complex debugging efforts, and sets technical direction for how support-driven engineering work is executed while simultaneously mentoring and managing a team of application support engineers. You will work at the intersection of support, engineering, and operations: - Triage escalated incidents - Develop hotfixes - Identify systemic failure patterns - Partner with engineering to reduce recurring issues at their root You bring a forward-looking mindset to a function that could otherwise be purely reactive — and you use modern AI-assisted tooling to make your team faster and smarter. Key Responsibilities - Incident Management & Technical Triage - Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements, performing deep-dive technical triage across the full application stack. - Analyze logs, traces, database queries, and application behavior to identify root causes rapidly and accurately. - Develop and communicate clear workarounds to minimize customer impact while permanent fixes are in progress. - Establish engineering standards for support-owned code, including testing expectations, deployment safety, and rollback strategy. - Author and deploy targeted hotfixes with appropriate testing and change control, coordinating production releases on Azure. - Maintain SLA compliance and ensure accurate, timely ticket documentation throughout the incident lifecycle. - Proactive Problem Management - Monitor production defect and incident patterns analysis to surface recurring or systemic issues before they escalate. - Build and maintain a problem registry; translate patterns into actionable engineering proposals with clear business impact framing. - Drive post-incident reviews (PIRs) and own the follow-through on corrective action items. - Partner with the product and engineering teams to advocate for platform stability improvements based on real-world support data. - AI-Augmented Support Operations - Champion the adoption of AI and automation tools (e.g., Copilot, AI-assisted log analysis, LLM-based triage assistants) to accelerate issue diagnosis and resolution. - Lead development of internal knowledge bases, runbooks, and automated diagnostic playbooks to reduce mean time to resolution (MTTR). - Identify opportunities to automate repetitive support workflows and implement tooling improvements. - Technical Debt & Engineering Collaboration - Actively engage with the engineering backlog to identify, scope, and prioritize tech debt items impacting platform stability and supportability. - Contribute to or lead the remediation of targeted tech debt items during allocated engineering cycles. - Act as a bridge between the support team's operational insights and the engineering team's roadmap priorities. - Team Leadership & Development - Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. - Set team priorities, manage workload distribution, and ensure appropriate on-call coverage. - Establish and refine team processes — ticket workflows, escalation paths, documentation standards, and quality benchmarks. - Define and track key performance indicators and align the team around common goals and continual improvement. - Conduct regular 1:1s, performance reviews, and foster a culture of accountability, learning, and continuous improvement. Qualifications - 10+ years of experience in application support, software engineering, or a combined production-focused engineering role — with at least 3 years in a senior or lead capacity. - Strong hands-on proficiency in .NET / C# for reading, debugging, and writing production-quality code. - Solid understanding of React front-end applications — ability to diagnose UI-layer issues and interpret browser-side errors. - Deep experience with Microsoft SQL Server — proficient in query analysis, execution plan review, and performance troubleshooting. - Demonstrated experience supporting applications hosted on Microsoft Azure (App Services, Azure SQL, Application Insights, Log Analytics, Azure DevOps, etc.). - Proven track record of owning complex, high-stakes production incidents end-to-end. - Experience with structured problem management methodologies (e.g., root cause analysis, 5 Whys). - Demonstrated ownership of production codebases and responsibility for fixing issues directly in code rather than routing work to another team. Preferred Qualifications - Experience building or deploying AI/LLM-assisted tooling for support operations (e.g., GitHub Copilot, Azure OpenAI, Claude Code, custom diagnostic bots). - Familiarity with CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions). - Exposure to observability and monitoring tooling (Application Insights, Datadog, Grafana, or similar). - Background in business-critical SaaS environments where multi-tenancy, uptime commitments, and customer impact sensitivity are top-of-mind. Healthcare industry experience is a plus. - ITIL Foundation certification or equivalent experience in structured IT service management. Working Conditions & Environment - Fully remote role within the United States - Periodic travel (approximately 10%) for team meetings and company events (as applicable) - Operates in a fast-paced, growth-oriented, PE-backed SaaS environment - Requires cross-functional collaboration across Product, Sales, Customer Success, and Executive Leadership - Ability to manage multiple concurrent product launches and shifting priorities Benefits - Remote work environment with a flexible work schedule to encourage work-life balance - Annual company offsite - Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 401(k) company match - One-time workspace reimbursement to help you optimize your remote workspace

Role Description The Applications Support role is designed to augment the existing Systems Team in Australia while supporting the expansion into a global support group operating across multiple time zones. The goal is to extend support coverage across Melbourne, California, and Amsterdam business hours. - Provide 1st and 2nd level support across Celigo Integration Apps (Shopify and Amazon), NetSuite OneWorld, and integrated applications including RF-Smart, SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems. - Take a hands-on approach to troubleshooting and resolving day-to-day operational issues with business users and internal teams. - Manage escalations to 3rd-level support vendors and ensure SLA commitments are met. - Work closely with the Core Applications team, business users, and external consulting partners to design and implement system improvements and integrations. - Configure and deploy new storefronts and marketplaces within existing Celigo integration environments. - Develop, test, and deploy new Celigo integration flows from development through to UAT and production. - Build and maintain NetSuite saved searches, reports, workflows, configurations, and basic scripts. - Review and analyse business processes to identify inefficiencies and recommend process improvements. - Assist with testing, documentation, release support, and deployment activities for system updates. - Provide support coverage across extended international business hours as part of a growing global support initiative. - Perform additional duties as required by the Client and Systems Team. Qualifications - Hands-on experience configuring and supporting Celigo Integration Apps, specifically Shopify and Amazon connectors. - Proven experience building and deploying Celigo integration flows end-to-end, including testing and production deployment. - Strong working knowledge of NetSuite OTC processes, including order creation, inventory commitment, payout processing, deposit workflows, and GL impact. - Experience with NetSuite administration, including saved searches, workflows, configuration, and troubleshooting. - Broader exposure to P2P, R2R, inventory, and logistics processes is highly desirable. - Exposure to SuiteScript, SuiteQL, RF-Smart, SPS Commerce, SmartFreight, or similar systems is advantageous. - Experience supporting integrated systems and managing third-party vendors. - Strong communication skills with the ability to engage technical and non-technical stakeholders. - Comfortable managing multiple priorities independently within a fast-paced environment. Personal Qualities - Strong team player with excellent stakeholder management skills. - Proactive, organized, and solutions-focused. - Reliable communicator with strong expectation management. - Comfortable working within a small team environment where independent problem-solving is essential. - Adaptable and willing to learn as technologies and business processes evolve. Benefits - Genuinely caring Leadership Team. - Competitive salary package. - Company-provided full set-up for desktop/laptop with backup internet. - HMO on the first day of hire. - 15 Vacation Leaves and 5 Sick Leaves. - Annual Performance Reviews. - Unlimited Employee Referral Incentives. - Employee Loan Facilities. - Social Clubs and Interest Workshops. - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays.