SIRVA

Title: Talent Partner (Virtual, US/CAN) Location: Virtual• United States• Canada Role Overview The Talent Partner will take the lead in finding and securing the right talent for our collaborative, high performance, and regional workforce. They will help optimize our approach to direct talent sourcing – continually developing our network and being our expert on LinkedIn Recruiter, knowing when to balance this with support from trusted external partners. They will be a positive and inspiring face of Sirva representing our service with credibility and warmth. The Talent Partner will skillfully partner with our hiring managers, ensuring that our recruitment process is effective and that our candidate experience is inspiring, human and inclusive. This position is eligible to be filled virtually in the US or Canada. Responsibilities 90% Full-cycle Recruiting: - Act as a strategic recruitment partner to the business - Partner closely with leaders to understand hiring needs in the context of business strategy, translating this into clear, prioritized recruitment plans. - Own end-to-end hiring delivery for aligned functions - Lead the full recruitment lifecycle from role scoping and workforce planning through to offer and onboarding ensuring a high-quality, efficient experience. - Shape and define role requirements - Challenge and refine hiring briefs with leaders to ensure clarity on outcomes, capabilities, and success criteria, avoiding unnecessary complexity or role inflation. - Drive proactive talent pipelining - Build and maintain strong talent pipelines for critical and recurring roles, using market mapping, networking, and data-led sourcing strategies. - Advise on market insights and hiring strategy - Provide leaders with insight on talent availability, competitor activity, and compensation trends to inform realistic and competitive hiring decisions. - Ensure pace, quality, and consistency in hiring - Hold leaders accountable for timely decision-making, structured interviews, and fair, consistent selection processes. - Enhance candidate experience and employer brand - Champion a professional, engaging, and timely recruitment process that reflects positively on the organization and strengthens our external reputation. - Partner with HRBPs and COEs for integrated solutions - Work closely with HRBPs, Reward, and other COEs to align hiring decisions with broader workforce planning, internal mobility, and organizational design. - Leverage data to optimize recruitment performance - Track key metrics (e.g. time to hire, quality of hire, pipeline health) to identify bottlenecks and continuously improve hiring outcomes. - Support internal mobility and talent development - Promote internal talent by identifying and facilitating opportunities for progression, ensuring we maximize retention and career development. 10% All other duties as assigned Qualifications - Minimum of 3 years’ experience years of recruitment or HR experience - Experience with applicant tracking systems preferred - Demonstrated experience successfully recruiting both exempt and non-exempt roles - Strong interpersonal and communication skills - Proven track record on innovative change - Ability to influence without authority - Fluent in English - Strong process orientation - Bachelor’s Degree preferred - Human Resources or Business Management Degree preferred At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: - Position Title: Talent Partner - Salary Range: $50,000-$70,000 USD - Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. - Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. - Vacancy Status: This posting reflects an existing vacancy within our organization. #LI-Remote Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information. Job Details Job Family Human Resources Job Function Talent Acquisition Pay Type Salary

Title: Claims Analyst (Virtual, US/CAN) Location: Virtual• United States• Canada Job Description: The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, client contract terms, seeking information from all parties involved, assigning repair firms to assess the damages and complete repairs as needed while medicating cost. The Claims Analyst will ultimately determine liability and chargeback the appropriate parties based on findings Essential Functions and Responsibilities % of time (must total to 100%) Description of Duty 55% Verification Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified. Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. Maintain precise records of all aspects of the move to support approvals and or denials decisions. Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement. 40% Negotiation Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage. Review the carrier's liability and present a settlement proposal to the customer. Negotiate any disputes regarding the initial offer and finalize the settlement. All settlements must comply with legal carrier liability and adhere to the contractual terms of the move. 5% Projects Various projects as assigned. Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Certification Requirements Associate or Bachelor’s degree preferred Qualifications and Experience Requirements Minimum 1-3 years in Claims or Customer Service setting Excellent verbal, written, and problem-solving skills Personal Computer experience required, including Microsoft Word and Excel Must be organized and able to multi-task At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: Position Title: Claims Analyst Salary Range: $45,000-$57,000 USD Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. Vacancy Status: This posting reflects an existing vacancy within our organization. #LI-Remote

Role Description As a Call Centre Sales Associate, you will be engaging with individuals who have already expressed interest in our products. These are warm leads, meaning your focus will be on building rapport, understanding needs, and confidently guiding customers to the right solution. - Take and make calls, as well as respond to incoming enquiries via email - Engage with potential customers who have submitted an interest in our products - Deliver exceptional, friendly, and professional customer service at every touchpoint - Clearly articulate the value of Sirva’s new product offering - Convert enquiries into confirmed customers through effective sales techniques - Manage and track customer interactions accurately within our systems Qualifications - Strong background in sales, particularly in a call center or inside sales environment, OR - Outstanding customer service experience motivated to step into a sales-focused role - A natural ability to build rapport and influence over the phone and in writing - Confidence in converting warm leads into successful outcomes - A results-driven mindset with a passion for achieving targets - Strong communication skills and a positive, resilient attitude - Comfort working in a dynamic, evolving environment as we scale this new offering Requirements - Be part of a newly launched product offering with real growth potential - Join a business at a key moment of transformation and investment - Work in a supportive, collaborative team where your contribution makes an immediate impact - Develop your sales career with opportunities to grow as the function expands Benefits - Salary Range: $23-28/hour base pay + sales commission structure - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - Final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description As a CXO Consultant 2, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Direct Customer Interaction (80% of time) - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features. - Serves as a trusted advisor in mobility programs across a client base. - Works to fully understand customer needs and concerns. - Regularly utilizes digital tools to access client policy information. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates proficient skills in managing complex relocations. - Utilizes an omnichannel technology solution to support customer interactions. - Partners internally with other customer support teams. - Collaborates externally with supplier partners. - Dedicated to strong data integrity. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. - Client Support/Calls (10% of time) - Communicates with the client’s HR contacts on relocation/assignment issues. - Provides assistance with exception management. - Provides status updates and completes client projects and reports as requested. - Training, Team Meetings, Other internal Sirva tasks (10% of time) - Regularly attends mandatory, essential, and recommended training. - Completes other tasks/responsibilities as required. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year in a customer experience, business operations role preferred. - International experience a plus, but not necessary. - Must be fluent in English; other languages are highly desired. Requirements - Experience providing highly organized delivery and demonstrable problem-solving skills. - Experience exercising judgment in owning complex processes. - Able to think creatively and navigate ambiguity. - Strong accountability for success of customer experience. - Curiosity and hunger to learn and grow. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Able to operate in a team environment. - Displays confident, calm demeanor in difficult situations. - Strong collaborator and team player. - Excellent written, verbal communication, and interpersonal skills. Benefits - Competitive salary and incentive plans. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.

Role Description The Talent Partner will take the lead in finding and securing the right talent for our collaborative, high performance, and regional workforce. They will help optimize our approach to direct talent sourcing – continually developing our network and being our expert on LinkedIn Recruiter, knowing when to balance this with support from trusted external partners. They will be a positive and inspiring face of Sirva representing our service with credibility and warmth. The Talent Partner will skillfully partner with our hiring managers, ensuring that our recruitment process is effective and that our candidate experience is inspiring, human and inclusive. This position is eligible to be filled virtually in the US or Canada. Responsibilities - 90% Full-cycle Recruiting: - Act as a strategic recruitment partner to the business - Partner closely with leaders to understand hiring needs in the context of business strategy, translating this into clear, prioritized recruitment plans. - Own end-to-end hiring delivery for aligned functions - Lead the full recruitment lifecycle from role scoping and workforce planning through to offer and onboarding ensuring a high-quality, efficient experience. - Shape and define role requirements - Challenge and refine hiring briefs with leaders to ensure clarity on outcomes, capabilities, and success criteria, avoiding unnecessary complexity or role inflation. - Drive proactive talent pipelining - Build and maintain strong talent pipelines for critical and recurring roles, using market mapping, networking, and data-led sourcing strategies. - Advise on market insights and hiring strategy - Provide leaders with insight on talent availability, competitor activity, and compensation trends to inform realistic and competitive hiring decisions. - Ensure pace, quality, and consistency in hiring - Hold leaders accountable for timely decision-making, structured interviews, and fair, consistent selection processes. - Enhance candidate experience and employer brand - Champion a professional, engaging, and timely recruitment process that reflects positively on the organization and strengthens our external reputation. - Partner with HRBPs and COEs for integrated solutions - Work closely with HRBPs, Reward, and other COEs to align hiring decisions with broader workforce planning, internal mobility, and organizational design. - Leverage data to optimize recruitment performance - Track key metrics (e.g. time to hire, quality of hire, pipeline health) to identify bottlenecks and continuously improve hiring outcomes. - Support internal mobility and talent development - Promote internal talent by identifying and facilitating opportunities for progression, ensuring we maximize retention and career development. - 10% All other duties as assigned Qualifications - Minimum of 3 years’ experience in recruitment or HR experience - Experience with applicant tracking systems preferred - Demonstrated experience successfully recruiting both exempt and non-exempt roles - Strong interpersonal and communication skills - Proven track record on innovative change - Ability to influence without authority - Fluent in English - Strong process orientation - Bachelor’s Degree preferred - Human Resources or Business Management Degree preferred Requirements - Position Title: Talent Partner - Salary Range: $50,000-$70,000 USD Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. - If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Role Description The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectations while performing a thorough investigation on the claim which includes: - Reviewing customer correspondence - Client contract terms - Seeking information from all parties involved - Assigning repair firms to assess damages and complete repairs - Determining liability and chargeback the appropriate parties based on findings Essential Functions and Responsibilities - Verification (55% of time) - Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified. - Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. - Maintain precise records of all aspects of the move to support approvals and or denials decisions. - Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement. - Negotiation (40% of time) - Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage. - Review the carrier's liability and present a settlement proposal to the customer. - Negotiate any disputes regarding the initial offer and finalize the settlement, ensuring compliance with legal carrier liability and contractual terms. - Projects (5% of time) - Various projects as assigned. Qualifications - Associate or Bachelor’s degree preferred - Minimum 1-3 years in Claims or Customer Service setting - Excellent verbal, written, and problem-solving skills - Personal Computer experience required, including Microsoft Word and Excel - Must be organized and able to multi-task Requirements - Position Title: Claims Analyst - Salary Range: $45,000-$57,000 USD Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description The Technology Experience Lead professional provides technical assistance and expertise during the sales and post-sales process of software products and solutions. They act as a bridge between the sales team and the technical team, ensuring that customers understand the product's capabilities and how it meets their needs. In addition, the Technology Experience Lead plays a critical role in leveraging technology capabilities to existing clients ensuring clients remain informed on new innovation and collaborates in client workshops aligning Sirva technology to business solutions. Collaborates with the product development team to ensure proposed solutions are feasible and aligned with product capabilities. This position is remote, preferably filled in the EST or CST time zone. Responsibilities - 50% Technology Sales Support - Collaborate with sales teams to understand customer requirements and propose suitable software solutions. - Conduct technical presentations and product demonstrations to potential clients. - Explain technical aspects of the software product, including features, benefits, and limitations. - Assist in the preparation of technical proposals, bids, and RFP responses. - Provide detailed product specifications and customization options. - Work with the sales team to identify and overcome technical obstacles in the sales process. - Develop and deliver technical training sessions for sales teams and customers. - Create and maintain technical documentation, including product manuals, FAQs, and knowledge base articles. - Ability to quickly identify and resolve technical issues during the sales process. - 20% Client Engagement Technology Subject Matter Expert - Engage with customers to gather detailed requirements and understand their business processes. - Provide on-site or remote technical support during customer visits and meetings. - Address technical questions and concerns raised by customers promptly. - For Post Sales Support - Assist in the smooth transition of new customers from sales to implementation teams. - Provide technical support during the initial stages of product deployment. - Work with the customer support team to resolve any post-sales technical issues. - 30% Digital Feature Development - Design and propose software solutions that meet customer requirements. - Collaborate with the product development team to ensure proposed solutions are feasible and aligned with product capabilities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field from an accredited college or university. - 5+ years of technology client engagement presentations and solution development. - Strong technology understanding of web application design and system architecture. - Strong technology understanding of mobile application technology. - Strong understanding of Microsoft Azure technology. - Strong understanding of SaaS technology offering. - 5+ years of successful client solution development. - Strong business acumen and a solid foundation in information technology, including change management and project management experience. - Ability to explain complex technical concepts to non-technical audiences. - Ability to set application strategies and lead workshops and successful execution of client ideation sessions. - Ability to establish and maintain effective working relationships with business unit leaders and executive team. - Ability to apply innovative thinking in conjunction with a technical understanding of emerging technologies to address needs and problems of shared services. - Change management, collaboration, and influencing skills. - Strong interpersonal skills to effectively interact with customers, sales teams, and technical teams. - Strong communication skills, both orally and written. - Experience in managing external providers and vendors. - A successful track record of technology client engagement. - You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation. Requirements - Position Title: Technology Experience Lead, Client Technology. - Salary Range: $110,000-$140,000 USD. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description The Application Support team is accountable for installing, configuring, monitoring and maintaining Sirva applications. As an Application Support Engineer, you will contribute to Sirva success by providing Tier 2 support for Sirva applications. This role will acquire and maintain in-depth knowledge of Sirva applications to troubleshoot and resolve incidents within agreed service levels. The incumbent will identify continuous improvement opportunities and lead projects to improve application reliability and performance. The Application Support Engineer will provide coaching to other Application Support team members. - 50%: Provide Tier 2 support to Sirva applications and escalate to Tier 3 as required. - 20%: Identify, document and address root cause for application problems. Lead projects and initiatives to improve application reliability and/or performance. Create and maintain comprehensive application documentation including but not limited to details on architecture, configuration, integration, operational procedures, and known errors. Plan, configure, and maintain monitoring for Sirva applications to ensure meaningful information is provided when action is required. Respond to and investigate all alerts in a timely manner to understand the cause and adjust monitoring as required. - 10%: Install, configure and maintain Sirva applications ensuring consistency across environments. - 20%: Collaborate with multiple team members within Application Support and from other technical and non-technical teams. Qualifications - BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience. - Microsoft MCSE (Server Infrastructure) certification is an asset. - 5+ years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7+, MS .Net, SQL Server. - Experience in web application development, knowledge of the complete software lifecycle including an understanding of software test techniques. - Proficient with MS Transact-SQL. - Experience with Azure DevOps. - Experience with PowerShell. - Ability to drive continuous improvement from a people, process, and technology perspective. - Experience with monitoring tools: Solarwinds. - Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset. - Possess an understanding of SDLC and ITIL Change Management Process. - Experience using defect tracking tools to document and process documentation, hardware and software defects. - Excellent communication and interpersonal skills. - Ability to work with minimal to no supervision, and provide proactive updates to their leadership team. - Ability to foster a team environment through transparency and collaboration. - Ability to multi-task in a dynamic working environment. - Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor. Requirements - Salary Range: $57,000-$78,000 CAD. - Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. - For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. Benefits - Comprehensive benefits package that includes choice of two Medical plans and two dental plans. - Retirement plan, RRSP employer match (after 1 year). - Life & Disability Insurance, and more. Company Description Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. At Sirva, we are committed to fair and transparent compensation practices. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

Role Description Sirva is looking for a passionate and highly motivated individual to join our newly rebranded Lump Sum Inside Sales Channel. This position is accountable for actively selling Sirva’s suite of services and products to customers receiving Lump Sums or Limited Benefit packages. You must be comfortable analyzing each customer’s current relocation position, determining what services may be of interest to them, connecting them to various suppliers, and closing leads/sales. This is a team-oriented position where customers and tasks may be shared amongst the channel. We work at a fast pace and it is extremely important you maximize your time on the phone qualifying new customers and following through on leads. Delivering a high level of service while reducing customer effort is key. Responsibilities - 70% - Authorize and make initial contact with new Lump Sum/Limited Benefit customers - Review and understand the Customers’ needs and requirements - Determine which Sirva Products/Services align with their needs and connect them with the appropriate suppliers - Follow up on leads - Close deals and ensure revenue is collected - 30% - Answer incoming calls and e-mails from customers and suppliers - Work with internal departments to ensure our customer commitments are met Qualifications - Passionate about sales - Customer-oriented - Motivated by a high variable compensation structure - Pleasant and professional telephone voice, excellent communication skills - High School and some college education required - Proficient in data entry, exhibiting good organizational time management skills - Must be proficient in Microsoft Office Suite - High school diploma or higher Requirements - Salary Range: $40,000-$50,000 USD - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. Benefits - Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. - All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. Company Description Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

CXO Consultant III (US, Virtual) Location: United States, Remote Job Description Role Overview As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition or critical milestones in their journey and by offering additional program services, where appropriate. What You’ll Be Doing Responsibility Priority *Can vary upon business needs Function Priority 1 Direct Customer Interaction - Places proactive calls with customer to welcome them, advise on the authorized services and policies to be provided, connecting at meaningful moments throughout the move. - Engages and adopts new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support. - Serves as a trusted advisor in the mobility programs across a client base, learning and understanding about available services, and translating those services confidently when speaking to each individual customer’s needs. - Works to fully understand customer needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the customer mobility journey. - Regularly utilizes digital tools to access client policy information to ensure timely and accurate information is adequately conveyed to the customer. - Ability to advise on services delivered by our supplier partners and trouble shoot across service lines. Services can include homesale, home purchase, home rental, property management, expense management, household goods, immigration, temporary living, education, language training, payroll and compensation, destination services, and any other related services for all mobility program types. - Demonstrates advanced skills in managing complex relocations such as core/flex programs, payroll and compensation, fixed fee and cost plus homesale programs and/or VIP files. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. - Partners internally with other customer support teams to ensure all customer needs are promptly met, coordinating and responding as a single support team for the customer. - Collaborates externally with supplier partners as appropriate, to coordinate authorized services for the customer, recognizing these suppliers are an extension of the customer experience. - Dedicated to strong data integrity, ensuring system accuracy through regular upkeep of file notes, updates, and information, so that system data can be used confidently and reliably to drive and inform other company processes and to contribute to a smoother customer experience. - Ensures outlined Key Experience Metrics and customer/client SLAs (e.g. customer satisfaction, responsiveness, cost savings) are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy and timeliness so as to achieve zero financial write offs. Priority 2 Client Support/Calls - Communicates with the client’s HR contacts on relocation/assignment issues impacting the employee and family. - Provides assistance with exception management, including recommendations on specific exceptions to policy. - Provides status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested. Priority 3 Training, Team Meetings, Other internal Sirva tasks - Regularly attends mandatory, essential and recommended training to support on the job knowledge, career growth, and understanding of the organizational vision, culture and experience. - Completes other tasks/responsibilities as required to provide effective support to Manager, Client and Customers. What You Bring to Sirva (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Experience - High school diploma or equivalent. - University/college degree preferred. - 1 year work experience in global mobility. - 2 years in a customer experience, business operations role preferred. - International experience a plus, but not necessary. - Must be fluent in English, but other languages are highly desired. Cognitive Skills - Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail. - Experience of exercising judgement in owning complex processes, through to completion and resolution. - Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently. - Strong accountability for success of customer experience. - Curiosity and hunger to learn and to grow alongside a transforming organization. Technology Skills - Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role. - Embraces new technology and can easily incorporate into ways of working. - Ability to navigate multiple technology platforms simultaneously. Social & Emotional Skills - Strong customer service and trusted advisor mindset in both proactive and reactive scenarios. - Able to easily and quickly build trust across many persona/personality customer types. - Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences. - Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations. - Strong collaborator and team player. - Excellent written, verbal communication and interpersonal skills. - You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation What Sirva Offers - Competitive salary and incentive plans - Workplace flexibility for a balanced work/life approach - Comprehensive benefits packages and wellness program - Generous company-paid vacation days and holiday time - Challenging, collaborative, diverse corporate culture - Ongoing opportunities for learning and career development At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: - Position Title: Customer Experience & Operations Consultant III - Salary range: $60,000-$75,000 - Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. - Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. - Vacancy Status: This posting reflects and existing vacancy within our organization Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information. Job Details Job Family Relocation Services Job Function US Government Pay Type Salary Employment Indicator Regular