SIRVA

Role Description The Insurance Risk Management Analyst supports the Risk Manager regarding corporate insurance programs, insurance certificates, and casualty claims management. - Certificates of Insurance (35%) - Issue certificates of insurance for van line operations, as requests are received. - Secure required information from van line agents, review insurance requirements from third-parties, and issue certificates of insurance in alignment with Sirva insurance policy terms & procedures. - Partner with Risk Manager and Sirva legal, as needed, to respond to indemnity language requests. - Issue certificates of insurance in support of client contractual agreements. - Review the insurance section of the client contract and issue certificates of insurance in alignment with agreed upon contractual insurance terms. - Corporate Risk Insurance Programs (25%) - Assist the Risk Manager in compilation of underwriting information for insurance policy placements, domestic and international. - Activities include analysis of underwriting information for accuracy, timely completion of applications and maintenance and review of insurance policy documents. - Support legal, sales and operations in the review of insurance terms in client contracts and new business proposals. - Manage the surety bond program. Work with surety broker and internal teams on bond issuances, cancellations, reporting and invoicing. - Casualty Claims Management (40%) - Support Sirva safety department, agent network, and van line drivers in investigation and documentation of fleet accidents. - Monitor the development of van line auto and general liability claims, to include tracking claim progress and identifying potential risks. - Collaborate with the TPA claim adjuster and defense counsel on claim strategy for optimal claim resolution. Qualifications - BS degree in risk management, business, or finance. - Property/Casualty Insurance Producer license, preferred. - Experience with commercial insurance placements and oversight, claims management, and/or the risk management function. - Detail-oriented and proficient in Microsoft Excel, Outlook, and Word. Requirements - Salary Range: $66,400 - $83,000 USD. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees.

Role Description As a Customer Experience & Operations (CXO) Consultant, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, learning about available services and translating them to meet individual customer needs. - Regularly utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates proficient skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. - Partners internally with other customer support teams to ensure all customer needs are met. - Collaborates externally with supplier partners to coordinate authorized services for customers. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year in a customer experience, business operations role preferred. - International experience a plus, but not necessary. - Fluency in English and French; other languages are highly desired. - Experience providing highly organized delivery, problem-solving skills, and attention to detail. - Able to think creatively and navigate ambiguity to solve problems. - Strong accountability for success of customer experience. - Curiosity and hunger to learn and grow. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Excellent written, verbal communication, and interpersonal skills. Requirements - Regularly attends mandatory training to support on-the-job knowledge and career growth. - Completes other tasks/responsibilities as required to provide effective support. Benefits - Competitive salary. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.

Role Description The Sales Associate – Small & Mid-Market is an inbound-focused sales role designed to expand coverage and increase productivity across the small and mid-market segments. This role supports multiple Territory Sales Representatives by qualifying and managing inbound leads, progressing sales opportunities, and handling transactional or lower-complexity accounts under the guidance of experienced, strategic sellers. Sales Associates are earlier-career sales professionals who build foundational selling skills while contributing immediate revenue impact. This role enables Territory Reps to focus on strategic, complex opportunities while ensuring smaller opportunities are captured, progressed, and closed efficiently. This role expands small and mid-market coverage, increases Territory Rep productivity, captures inbound revenue, and builds a pipeline of future sales talent. Responsibilities - Inbound Lead Management: - Receive, qualify, and respond to inbound leads from small and mid-market accounts. - Conduct initial discovery to understand customer needs, decision criteria, and buying timelines. - Determine appropriate handoff to Territory Rep for higher-complexity or strategic opportunities. - Sales Support & Opportunity Management: - Support multiple Territory Sales Representatives by managing smaller, transactional, or lower-complexity opportunities. - Progress opportunities through the sales pipeline, including follow-ups, pricing coordination, and proposal support. - Maintain accurate opportunity and activity records in CRM. - Customer Engagement: - Serve as a primary point of contact for assigned small and mid-market prospects. - Provide timely responses to inquiries, product and service information, and basic solution guidance. - Deliver a consistent, professional customer experience aligned with company sales standards. - Collaboration & Enablement: - Work closely with Territory Reps to align on account priorities, deal strategy, and handoff criteria. - Learn and apply best practices from senior sellers through coaching and guided selling. - Partner with internal teams to support deal execution. - Market Coverage Expansion: - Expand market coverage by ensuring smaller inbound opportunities are actively pursued. - Identify trends in inbound demand to support continuous improvement. Qualifications - 1–3 years of experience in account management, business development, customer operations. - Strong communication skills across phone, email, and virtual meetings. - Ability to support multiple sales reps and manage multiple opportunities. - Basic understanding of CRM systems and sales pipelines. - Strong organizational skills and attention to detail. - Experience supporting senior sales representatives. - Experience with inbound lead management or inside sales. - Experience selling to small or mid-market customers. - Familiarity with CRM tools such as Salesforce. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees.

Role Description As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, understanding and translating available services for individual customer needs. - Works to fully understand customer needs and concerns by asking questions and providing sound guidance. - Utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates advanced skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) for customer interactions. - Partners internally with other customer support teams to ensure all customer needs are met. - Collaborates externally with supplier partners to coordinate authorized services for customers. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year work experience in global mobility. - 2 years in a customer experience or business operations role preferred. - Must be fluent in English; other languages are highly desired. Requirements - Experience providing highly organized delivery, problem-solving skills, and attention to detail. - Ability to exercise judgment in owning complex processes through to completion. - Able to think creatively and navigate ambiguity to solve problems efficiently. - Strong accountability for the success of customer experience. - Curiosity and hunger to learn and grow alongside a transforming organization. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Displays a confident, calm demeanor in difficult situations. - Excellent written, verbal communication, and interpersonal skills. Benefits - Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan, and more. - Benefits are based on employment status and may not be available for temporary or part-time employees.

Role Description The Relocation Tax Specialist provides technical leadership to all clients who are being implemented to the Expense Management Processes, ongoing communication of relevant payroll data, and management reporting of relocation program costs. The position coordinates all year-end payroll tax reconciliations and transferee reporting. In addition, the position is a subject matter expert for tax ramifications of client relocation programs. The position also partners with the CF Managers to implement efficiencies through automation of processes. For global clients, work with the client’s tax provider or our internal compensation team to provide relevant global year-end and monthly data to support global payroll reporting. - 40%: Responsible for the accurate calculation of gross ups and taxability reporting to clients. - Stays current on Tax Law changes and ensures that all CF payroll reporting is compliant and accurate. - Coordinates payroll tax reconciliations and the timely issuance of RTR's for US. - Responds to queries from SIRVA Associates, Clients, and Transferees regarding tax gross-up and financial reporting. - Coordinate and work with client’s tax partners and our own compensation team to report the global payroll information. - 25%: Responsible for auditing payroll reporting and financial reporting to clients. - 15%: Payroll and management reporting to meet Client needs. - Serves as key liaison with SIRVA's IT department for special client needs such as interfaces into client’s systems. - Works directly with CF Manager and Analyst(s) to launch the Client into the CF Process. - 20%: Reviews results for data integrity, ensuring quality, clarity, and accuracy of reporting. - Partners with CF managers in driving efficiencies through the implementation of automation processes and standardization of invoicing and financial reporting to clients. Qualifications - Bachelor’s degree in Accounting or Finance required or equivalent work experience. - 1+ years of financial experience. - Strong written and verbal communication skills. - Knowledge of financial and auditing principles and guidelines. - Strong problem-solving and conflict resolution skills. - Strong organizational skills. - Ability to work successfully in a team and deadline-driven environment. - Strong customer service skills. - US/Global payroll experience preferred. Benefits - Competitive salary. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.

Role Description The International Compensation and Payroll Specialist is responsible for international compensation and payroll administration for Sirva’s global mobility clients, working closely with client HR/Payroll teams and other global mobility professionals within Sirva Global Operations. - Subject matter expert in payroll services for international clients (20%) - Creates and delivers payroll instructions for client’s local payroll providers prior to local deadlines based on compensation worksheet (10%) - Works with client’s tax providers when additional hypothetical withholding calculations are required (10%) - Receives local payroll results and uploads gross to net pay results into the compensation systems, creating the Payroll Reconciliation report (10%) - Completes payroll reconciliations monthly to review amounts instructed versus amounts paid locally (10%) - Creates shadow payroll reports (10%) - Collects additional compensation elements (non-payroll) from client and their third-party providers for inclusion in the total compensation collection process (5%) - Prepares and delivers total compensation reports per client schedule for review (5%) - Answers queries from client teams, client’s third-party providers, and client’s tax provider. Works with SIRVA Global Assignment Consultant to ensure assignee is alerted when changes to compensation will occur and that any changes are thoroughly explained (20%) Qualifications - Experience producing compensation worksheets (or, at a minimum, an understanding of compensation worksheet preparation) - Expert experience auditing and reconciling payroll results - Proven customer service focus and collaborative working style - Ability to work independently under tight deadlines - Proficiency with Excel and ad hoc report writing tools - Minimum 3 years’ experience working in a global payroll, global mobility, or auditing role Requirements - High School Diploma required - Bachelor’s degree and/or global mobility or global payroll specialty designation preferred Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. - If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Role Description As a Customer Experience & Operations (CXO) Consultant, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them, advise on authorized services and policies, connecting at meaningful moments throughout the move. - Engages and adopts new technology enhancements and features, sharing updates and promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, learning and understanding available services, and translating those services to meet individual customer needs. - Works to fully understand customer needs and concerns by asking questions, listening carefully, and providing sound guidance throughout the mobility journey. - Utilizes digital tools to access client policy information to ensure timely and accurate information is conveyed to the customer. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates proficient skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. - Partners internally with other customer support teams to ensure all customer needs are promptly met. - Collaborates externally with supplier partners to coordinate authorized services for the customer. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year in a customer experience, business operations role preferred. - International experience a plus, but not necessary. - Must be fluent in English; other languages are highly desired. - Experience providing highly organized delivery, demonstrable problem-solving skills, and high attention to detail. - Able to think creatively and navigate ambiguity to solve problems quickly and efficiently. - Strong accountability for success of customer experience. - Curiosity and hunger to learn and grow alongside a transforming organization. - Digitally focused with demonstrated comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer personality types. - Displays confident, calm demeanor in difficult situations. - Excellent written, verbal communication, and interpersonal skills. Requirements - Regularly attends mandatory, essential, and recommended training. - Completes other tasks/responsibilities as required to provide effective support. Benefits - Competitive salary. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.

Role Description Contribute to the development, optimization, and performance of a high-quality Preferred Broker Network (PBN) through data-driven analysis and effective communication. Support Sirva’s financial objectives by collaborating cross-functionally with key relocation teams—including Global Account Management, Operations, Accounting, Group Moves, Global Advisory, Real Estate Services, and Client Implementation—to drive PBN utilization, enhance service delivery, and ensure exceptional client and customer satisfaction. What You’ll Be Doing - Broker Management: - Perform end-to-end supplier management including, but not limited to researching, sourcing, selection, onboarding, ongoing analysis, continued training, performance management. - Maintain a friendly and professional relationship with PBN while promoting company initiatives and values. - Serve as a point of contact for broker related questions, escalations and resolutions. - Support the annual billing and collection efforts of PBN Membership fee invoices. - Work with team members to manage and maintain a team mailbox. - Contribute to the excellence of the team and department by providing input on business processes and helping to build efficiencies and process improvements. - Participate in any additional tasks required of the position. - Client & Customer Support: - Partner with internal stakeholders on Special Projects and Client specific requirements. - Provide support for client presentations, client reviews and new client implementations as needed. - Assist with information gathering for RFPs, RFIs, and re-bids for existing client business. - Assist with internal training to various Sirva teams on PBN value and revenue contribution to Sirva. Qualifications - High School Diploma/GED, bachelor's degree preferred or equivalent work experience. - Ability to work in a fast-paced environment. - Proficient in Microsoft Office environment. - Familiarity with US and Canada real estate transactions desirable. - Ability to work with multiple teams within the organization and external suppliers. - Proactive and well organized. - Good problem-solving skills. - Strong verbal and written communication skills. - Relocation industry background/knowledge a plus. - Team player with the ability to work independently and prioritize tasks associated with day-to-day activities. - Foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation. Requirements - Position Title: Broker Network Specialist - Salary Range: $48,000-$51,000 USD Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. - If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Role Description The Compensation Analyst is responsible for designing, analyzing and administering compensation programs that ensure the organization’s pay practices are competitive, equitable and aligned with business objectives. This role uses market data, internal analytics and regulatory frameworks to support and create salary structures, incentive programs and compensation decision-making. Responsibilities - 20% Compensation Strategy & Analysis - Conduct market pricing and benchmark roles against external salary surveys and industry data - Analyze internal compensation data to ensure competitiveness and internal equity - Assist in developing and maintaining salary structures, pay ranges and job architecture - Support compensation budgeting and forecasting activities - 20% Reporting & Insights - Prepare compensation reports, dashboards and analysis for HR and Business Leadership - Provide data-driven recommendations on salary adjustments, offers and retention actions - Monitor compensation trends and identify risks and/or opportunities - 15% Job Evaluation & Market Benchmarking - Evaluate new and existing roles to determine appropriate grading and pay positioning - Participate in third-party compensation surveys as needed - Conduct job analysis and maintain accurate job descriptions to support benchmarking - 15% Program Administration - Support annual compensation cycles including merit increases and incentive planning - Administer compensation programs such as base pay adjustments and incentive plans - Ensure accurate execution within HRIS software and compensation planning tool - 15% Compliance and Governance - Ensure compliance with applicable laws and regulations (pay equity, wage laws, pay transparency) - Conduct audits to ensure accuracy and consistency of compensation data - Support pay equity analysis and remediation efforts - 15% Business Partnership - Partner with HRBP, Finance and Leadership to advise on compensation decisions - Provide guidance on offers, promotions and internal movement decisions - Communicate compensation programs and policies to stakeholders Qualifications - 3-5 years of compensation administration experience - Minimum 2 years’ experience with global compensation experience - Experience designing and administering variable pay programs - Data-driven decision making - Proven track record of stakeholder collaboration - Attention to detail and accuracy - Business acumen and financial analysis - Excellent verbal and written communication skills - Proficient in Microsoft Excel and PowerPoint - Bachelor’s Degree in Human Resources or related field - Compensation Certification a plus Benefits - Comprehensive benefits package that includes choice of two Medical plans and two dental plans - Retirement plan, RRSP employer match (after 1 year) - Life & Disability Insurance, and more - Benefits are based on employment status and may not be available for temporary or non full-time employees - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications - The final compensation will be determined during the hiring process based on these considerations - For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range

Role Description The Payroll Specialist is responsible for the accurate and timely processing of U.S. and Canadian payroll. The Specialist will have responsibility for 4 payrolls between the US and Canada and will be the main point of contact for any payroll-related duties and questions. - 80% Balances and controls earnings and deduction totals for US and Canadian payrolls. - Audits HRIS/HR changes which impact payroll processing. - Processes special payments, including, but not limited to: - Disability and leave of absence payments - Severance - Expense reimbursements - Garnishments - Levies and requests from outside attorneys and courts - Is responsible for the funding of 401k and HSA each pay period. - Audits Payroll automated system output such as registers and standard reports. - Reviews and corrects any necessary GL entries for US and Canadian payrolls, as well as distributes to applicable individuals for posting to PeopleSoft. - Partners with Canadian office to develop and maintain payroll processes and controls. - Oversees the preparation, integrity, and disbursement of Canadian payroll. - Ensures regulatory compliance. - Enters ROE information into the payroll system and fields all questions relating to ROE’s. - Ensures compliance of payroll practices in the US and Canada. - 10% Updates and develops Standard Operating Procedures and best practices, implements automation and streamlines workflows. - Determines the need for new payroll earnings, deductions, and check templates and revisions in the payroll account structure for US and Canadian payroll. - 10% Performs other duties as required: - Audits and processes year-end W-2s and reports for U.S payroll. - Audits and processes year-end T4s and tax filings for Canadian Payroll. - Performs periodic internal audits of various payroll areas and prepares materials for external or internal auditors. - Responds to questions and special requests from Finance/Accounting and regulatory agencies. - Remains current on legislation and regulatory rulings which impact payroll and paid sick leave laws ensuring compliance with local, state, and federal regulations. Qualifications - Minimum 5 years of US and Canada Payroll Specialist experience (Ceridian Dayforce payroll system experience preferred). - Prior garnishment experience preferred. - Accounting background a plus. - Must be self-directed, flexible, motivated, and work well independently as well as with a team. - Must consistently take a hands-on, proactive approach. - Ability to handle sensitive documents and maintain confidentiality. - Strong organizational skills and diligence in documentation and record keeping. - Exceptional interpersonal, oral, and written communication skills an absolute must. - Ability to multi-task effectively. Requirements - Position Title: Payroll Specialist - Salary Range: $61,000-$70,000 CAD Benefits - Comprehensive benefits package that includes choice of two Medical plans and two dental plans. - Retirement plan, RRSP employer match (after 1 year). - Life & Disability Insurance, and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations.