Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a motivated and detail-oriented Junior ServiceNow Developer to join our growing ServiceNow team. This role is ideal for someone early in their ServiceNow career who is eager to develop strong technical skills, gain hands-on experience, and contribute to the delivery of high-quality platform solutions. You will support the design, development, and enhancement of ServiceNow applications and workflows across ITSM and other modules, working closely with senior developers, platform engineers, and administrators. This is a hands-on development role with a strong focus on learning, continuous improvement, and building capability within an enterprise ServiceNow environment. You will work under the guidance of the Platform Owner and senior technical team members to ensure solutions align with platform standards and best practices. What you’ll be doing: Development & Delivery - Support the design and development of ServiceNow solutions, including forms, workflows, scripts, and simple custom applications. - Assist in configuring and enhancing ITSM processes within ServiceNow. - Write and maintain basic to intermediate scripts using JavaScript and Glide APIs under guidance. - Contribute to integrations using REST/SOAP APIs where required. - Participate in testing activities, including support for Automated Test Framework (ATF) execution and defect resolution. - Support releases, deployments, and environment updates as part of the delivery cycle. Platform Support & Collaboration - Work closely with Senior Developers, System Administrators, and Platform Engineers to deliver changes and enhancements. - Assist in investigating and resolving platform issues, escalating where appropriate. - Follow established development standards, coding guidelines, and documentation practices. - Participate in Agile ceremonies (stand-ups, sprint planning, reviews). Learning & Continuous Improvement - Develop ServiceNow skills through hands-on delivery and structured mentoring. - Learn and apply platform best practices, coding standards, and governance principles. - Contribute ideas for improving efficiency, automation, and user experience. - Stay engaged with new ServiceNow features and capabilities as part of ongoing development.

Role Description We are looking for a motivated and detail-oriented Junior ServiceNow Developer to join our growing ServiceNow team. This role is ideal for someone early in their ServiceNow career who is eager to develop strong technical skills, gain hands-on experience, and contribute to the delivery of high-quality platform solutions. You will support the design, development, and enhancement of ServiceNow applications and workflows across ITSM and other modules, working closely with senior developers, platform engineers, and administrators. This is a hands-on development role with a strong focus on learning, continuous improvement, and building capability within an enterprise ServiceNow environment. You will work under the guidance of the Platform Owner and senior technical team members to ensure solutions align with platform standards and best practices. What you’ll be doing: - Development & Delivery - Support the design and development of ServiceNow solutions, including forms, workflows, scripts, and simple custom applications. - Assist in configuring and enhancing ITSM processes within ServiceNow. - Write and maintain basic to intermediate scripts using JavaScript and Glide APIs under guidance. - Contribute to integrations using REST/SOAP APIs where required. - Participate in testing activities, including support for Automated Test Framework (ATF) execution and defect resolution. - Support releases, deployments, and environment updates as part of the delivery cycle. - Platform Support & Collaboration - Work closely with Senior Developers, System Administrators, and Platform Engineers to deliver changes and enhancements. - Assist in investigating and resolving platform issues, escalating where appropriate. - Follow established development standards, coding guidelines, and documentation practices. - Participate in Agile ceremonies (stand-ups, sprint planning, reviews). - Learning & Continuous Improvement - Develop ServiceNow skills through hands-on delivery and structured mentoring. - Learn and apply platform best practices, coding standards, and governance principles. - Contribute ideas for improving efficiency, automation, and user experience. - Stay engaged with new ServiceNow features and capabilities as part of ongoing development. Qualifications - Some experience (commercial or academic) working with ServiceNow or similar ITSM platforms. - Basic understanding of ServiceNow architecture and modules (ITSM exposure desirable). - Familiarity with JavaScript fundamentals (or similar scripting/programming experience). - Exposure to REST APIs or integrations is beneficial but not essential. - Understanding of ITIL principles is advantageous. - Experience working in Agile teams is desirable. - Strong problem-solving mindset and willingness to learn. - Good communication skills and ability to work collaboratively in a team environment. Preferred Qualifications - ServiceNow Certified System Administrator (CSA) or working towards it. - Exposure to ServiceNow development training or certification pathways (CAD desirable long term). - ITIL Foundation certification (advantageous but not essential). Benefits - Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. - Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. - A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…

Title: ServiceNow Project Manager Location: Washington, District of Columbia, United States Job Description: Description At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to: - Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients? - Learn and grow by taking advantage of every opportunity available to you? - Join a company which prides itself on its shared values and inclusive culture? - Be the difference and make it happen? Role Summary MetaPhase is supporting a federal client delivering mission-critical programs aligned to regulatory and national priorities. In this role, the ServiceNow Project Manager will lead the planning, coordination, and delivery of ServiceNow platform implementations and enhancements, with a focus on technical execution and system delivery. In support of this project, MetaPhase is seeking a ServiceNow Project Manager with at least 10 years of relevant experience to work closely with developers, architects, Business Analysts, and stakeholders to manage the full lifecycle of ServiceNow solutions, including integrations, platform configurations, and releases. This role requires strong project management skills, technical fluency in the ServiceNow ecosystem, and the ability to bridge business and technical teams. What You Will Be Doing - Lead the planning and execution of ServiceNow technical projects, including implementations, enhancements, and integrations - Define project scope, timelines, milestones, deliverables, and technical dependencies - Coordinate cross-functional teams including developers, architects, QA testers, and Business Analysts - Manage technical risks, issues, dependencies, and release timelines across the ServiceNow platform - Translate technical concepts, risks, and delivery status into clear communications for stakeholders - Oversee system integration efforts between ServiceNow and external systems (e.g., APIs, MID Server connections) - Support Agile delivery processes and collaborate with Scrum Masters and Product Owners - Monitor project performance, track delivery metrics, and provide regular reporting - Facilitate technical discussions, working sessions, and design reviews - Ensure adherence to platform best practices, security requirements, and governance standards What We Need From You (Required) - Minimum of 10 years in project management, technical delivery, or related field - Hold a current PMP - Experience managing ServiceNow implementations, integrations, or platform enhancement projects - Experience working in Agile, Waterfall, or hybrid delivery environments - Strong leadership, organizational, and problem-solving skills - Excellent communication skills with the ability to engage both technical and non-technical stakeholders - Experience working in federal government agencies - Experience with tools such as Jira, Azure DevOps, ServiceNow, MS Project, or Smartsheet - Understanding of software development lifecycle (SDLC), release management, and deployment processes What Sets You Apart (Preferred) - Familiarity with ServiceNow modules such as CSM, SecOps, ITSM, ITOM, HRSD, or CSM - Familiarity with system integration concepts (e.g., REST/SOAP APIs, data exchange, middleware) - ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications - CSM, PMI-ACP, or similar certification Work Location - Remote with potential visits to client office in Washington, DC on a ad hoc basis Education Level - Minimum of a bachelor’s degree in Business, Information Technology or related field. Clearance Level - Public Trust - U.S. Citizenship required (NO EXCEPTIONS) About MetaPhase Consulting MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team: Fastest Growing - Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025 - Washington Technology Fast 50 Award - 2020, 2021 - Financial Times America's Fastest Growing Companies – 2021, 2022, 2023, 2025, 2026 Best Places to Work - USA TODAY Top Workplaces – 2022, 2023, 2024, 2025 - Washington Post Best Places to Work – 2022, 2023, 2024, 2025 - Washington's Business Journal’s Best Places to Work – 2021, 2022 - Virginia Businesses Best Place to Work – 2021, 2022, 2023, 2024, 2025 - Northern Virginia Technology Council Top 100 Technology Firms – 2020 Company & Individual Awards - 2021, 2023, 2024, 2025 Moxie Award Finalist - 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue) - 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman - 2022 George Mason University Prominent Patriots in Business – Fred Costa - 2022 TiE DC Capital ELITE Award - 2023, 2024, 2025 Elev8 Engage GovCon Finalist - 2023, 2024 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million - 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist - 2024 Consulting Magazine Tech Innovator - 2025 Northern Virginia Technology Council Tech100 Company - 2026 FORUM Innovation Awards – ChallengeAI by Brian Funk (CTO) - 2026 FORUM Disruptive Tech Change Agent – Brian Funk (CTO) - 2026 Orange Slices Elev8[X] Finalist MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law. #dice #LI-Hybrid

• Design and implement ServiceNow GRC/IRM solutions, including Policy & Compliance, Risk Management, Audit Management, BCM, TPRM, and CCM modules. • Develop and customize IRM Workspaces, Portals, forms, dashboards, and reports to enhance user experience and data visibility. • Build and maintain client-side and server-side scripts using Business Rules, UI Policies, and Script Includes. • Integrate ServiceNow with external systems via REST and SOAP APIs to enable seamless data flow and process automation. • Perform system administration tasks, including configuration changes, user support, upgrades, and environment management. • Collaborate with stakeholders to gather, analyze, and translate business, risk, and compliance requirements into technical solutions. • Define and document architectural components such as data/object models, technical workflow diagrams, and access control structures. • Create user stories, epics, UI mock-ups, and supporting documentation to drive agile delivery. • Facilitate training and knowledge transfer to support teams and end users on complex configurations. • Support governance initiatives, including audit-ready evidence collection, change/release management, documentation, and role-based access controls. • Contribute to SecOps capabilities by supporting modules such as Security Incident Response (SIR) and Vulnerability Response (VR).