Sword Group

• Provide 2nd and 3rd line application support across multiple customer environments. • Triage, diagnose, and resolve incidents and service requests relating to business and technical applications, including both off‑the‑shelf and bespoke solutions. • Support and maintain applications integrated with Microsoft 365, Dynamics 365, SharePoint Online, and Power Platform solutions. • Manage and liaise with third‑party software vendors to drive issue resolution, patching, and root‑cause analysis. • Act as an escalation point for complex troubleshooting initiatives, including 4th‑line vendor engagement. • Escalate unresolved issues appropriately to 3rd line internal teams or vendor support. • Assist with the deployment, configuration, and enhancement of new applications and features. • Create and maintain knowledge base articles and technical documentation. • Collaborate with customer stakeholders and internal teams (Service Desk, Infrastructure, Engineering) to ensure effective end‑to‑end service delivery. • Monitor application performance, incidents, and user feedback to identify trends and improvement opportunities. • Maintain accurate and up‑to‑date records within the ITSM tool (e.g. ServiceNow).

Role Description We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop-installed and cloud-based applications that are critical to our customers’ business operations. - Deliver 2nd and 3rd line support across multiple customer environments. - Triage, diagnose, and resolve incidents and service requests relating to business and technical applications, including both off-the-shelf and bespoke solutions. - Support and maintain applications integrated with Microsoft 365, Dynamics 365, SharePoint Online, and Power Platform solutions. - Manage and liaise with third-party software vendors to drive issue resolution, patching, and root-cause analysis. - Act as an escalation point for complex troubleshooting initiatives, including 4th-line vendor engagement. - Escalate unresolved issues appropriately to 3rd line internal teams or vendor support. - Assist with the deployment, configuration, and enhancement of new applications and features. - Create and maintain knowledge base articles and technical documentation. - Collaborate with customer stakeholders and internal teams (Service Desk, Infrastructure, Engineering) to ensure effective end-to-end service delivery. - Monitor application performance, incidents, and user feedback to identify trends and improvement opportunities. - Maintain accurate and up-to-date records within the ITSM tool (e.g. ServiceNow). Qualifications - Proven experience in a similar Application Support Analyst role, ideally within an MSP or multi-customer environment. - Experience supporting enterprise or departmental business and technical applications across a Windows desktop estate. - Current experience managing application vendors during complex troubleshooting and escalation scenarios. - Demonstrable experience working with application prerequisites and dependencies, such as Java, DirectX, or similar runtime components. - Experience managing and troubleshooting external API calls, integrations, and data feeds between applications. - Solid understanding of ITIL principles and service management processes. - Strong troubleshooting, diagnostic, and problem-solving skills. - Excellent communication and interpersonal skills, able to work effectively with both technical and non-technical stakeholders. - Ability to manage multiple priorities in a fast-paced environment. - Exposure to Microsoft Power Platform (Power Apps, Power Automate). - Familiarity with Dynamics 365, SharePoint Online, and Microsoft 365 ecosystems. - Experience using ITSM tools such as ServiceNow. - Knowledge of SQL or database-driven applications. - Basic scripting experience (e.g. PowerShell) to support automation and troubleshooting. - Strong customer-focused mindset with a drive for service excellence. Benefits - Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. - Flexible working: Flexible work arrangements to support your work-life balance. - A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.

• Support the adoption and enablement of Microsoft Copilot Studio and Power Platform capabilities across the business. • Deliver workshops, one-to-one coaching sessions, and hands-on support to users with varying technical experience. • Empower business users to create and manage custom AI agents and automations using Copilot Studio. • Create user guides, how-to documentation, and reusable learning materials to support self-service adoption. • Work closely with stakeholders to translate technical concepts into practical business outcomes. • Support governance and visibility initiatives by maintaining and updating Power Platform inventory and monitoring tools. • Promote best practices around platform usage, environments, and solution lifecycle management. • Collaborate with technical and business teams to identify opportunities for automation and process improvement. • Help establish scalable ways of working that encourage safe, effective, and sustainable adoption of AI-powered capabilities.

Role Description We are looking for a Microsoft Copilot Enablement Consultant to support the rollout and adoption of Microsoft Copilot Studio and Power Platform capabilities across a major energy organisation. This role sits at the intersection of technology, enablement, and business transformation. You’ll work directly with users across the business to help them confidently adopt new AI-powered tools and build practical solutions using Copilot Studio and the wider Power Platform ecosystem. You’ll combine hands-on technical capability with coaching and enablement, helping teams understand how to create value through automation and AI while ensuring solutions align with governance and platform standards. This is a highly collaborative role where you’ll engage with both technical and non-technical stakeholders, delivering training, supporting adoption initiatives, and helping establish scalable self-service capabilities across the organisation. As a Microsoft Copilot Enablement Consultant, you will: - Support the adoption and enablement of Microsoft Copilot Studio and Power Platform capabilities across the business. - Deliver workshops, one-to-one coaching sessions, and hands-on support to users with varying technical experience. - Empower business users to create and manage custom AI agents and automations using Copilot Studio. - Create user guides, how-to documentation, and reusable learning materials to support self-service adoption. - Work closely with stakeholders to translate technical concepts into practical business outcomes. - Support governance and visibility initiatives by maintaining and updating Power Platform inventory and monitoring tools. - Promote best practices around platform usage, environments, and solution lifecycle management. - Collaborate with technical and business teams to identify opportunities for automation and process improvement. - Help establish scalable ways of working that encourage safe, effective, and sustainable adoption of AI-powered capabilities. Qualifications - Hands-on experience with Microsoft Power Platform, including Power Apps and Power Automate. - Exposure to Copilot Studio, AI Builder, or related Microsoft AI capabilities. - Experience delivering user training, onboarding, workshops, or coaching sessions. - Strong stakeholder engagement and communication skills, with the ability to work effectively with non-technical users. - Experience supporting technology adoption, enablement, or digital transformation initiatives. - Understanding of governance, environment management, or Centre of Excellence (CoE) approaches within Power Platform. - Ability to simplify technical concepts and communicate them clearly to different audiences. - Comfortable operating in fast-paced, collaborative environments. Requirements - Experience supporting enterprise-wide Microsoft 365 or Power Platform rollouts. - Knowledge of Power Platform governance and monitoring tools. - Experience working within energy, utilities, engineering, or regulated environments. - Familiarity with low-code solution design and automation best practices. - Experience creating scalable enablement or learning content. Benefits - Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. - Flexible working: Flexible work arrangements to support your work-life balance. - A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

• Develop and maintain web applications using Python and Django • Design and improve REST APIs • Contribute to architecture decisions and development best practices • Optimize application performance and code quality • Collaborate with product and technical teams in an Agile environment • Participate in testing, code reviews, and deployment processes

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a motivated and detail-oriented Junior ServiceNow Developer to join our growing ServiceNow team. This role is ideal for someone early in their ServiceNow career who is eager to develop strong technical skills, gain hands-on experience, and contribute to the delivery of high-quality platform solutions. You will support the design, development, and enhancement of ServiceNow applications and workflows across ITSM and other modules, working closely with senior developers, platform engineers, and administrators. This is a hands-on development role with a strong focus on learning, continuous improvement, and building capability within an enterprise ServiceNow environment. You will work under the guidance of the Platform Owner and senior technical team members to ensure solutions align with platform standards and best practices. What you’ll be doing: Development & Delivery - Support the design and development of ServiceNow solutions, including forms, workflows, scripts, and simple custom applications. - Assist in configuring and enhancing ITSM processes within ServiceNow. - Write and maintain basic to intermediate scripts using JavaScript and Glide APIs under guidance. - Contribute to integrations using REST/SOAP APIs where required. - Participate in testing activities, including support for Automated Test Framework (ATF) execution and defect resolution. - Support releases, deployments, and environment updates as part of the delivery cycle. Platform Support & Collaboration - Work closely with Senior Developers, System Administrators, and Platform Engineers to deliver changes and enhancements. - Assist in investigating and resolving platform issues, escalating where appropriate. - Follow established development standards, coding guidelines, and documentation practices. - Participate in Agile ceremonies (stand-ups, sprint planning, reviews). Learning & Continuous Improvement - Develop ServiceNow skills through hands-on delivery and structured mentoring. - Learn and apply platform best practices, coding standards, and governance principles. - Contribute ideas for improving efficiency, automation, and user experience. - Stay engaged with new ServiceNow features and capabilities as part of ongoing development.

Role Description We are looking for a motivated and detail-oriented Junior ServiceNow Developer to join our growing ServiceNow team. This role is ideal for someone early in their ServiceNow career who is eager to develop strong technical skills, gain hands-on experience, and contribute to the delivery of high-quality platform solutions. You will support the design, development, and enhancement of ServiceNow applications and workflows across ITSM and other modules, working closely with senior developers, platform engineers, and administrators. This is a hands-on development role with a strong focus on learning, continuous improvement, and building capability within an enterprise ServiceNow environment. You will work under the guidance of the Platform Owner and senior technical team members to ensure solutions align with platform standards and best practices. What you’ll be doing: - Development & Delivery - Support the design and development of ServiceNow solutions, including forms, workflows, scripts, and simple custom applications. - Assist in configuring and enhancing ITSM processes within ServiceNow. - Write and maintain basic to intermediate scripts using JavaScript and Glide APIs under guidance. - Contribute to integrations using REST/SOAP APIs where required. - Participate in testing activities, including support for Automated Test Framework (ATF) execution and defect resolution. - Support releases, deployments, and environment updates as part of the delivery cycle. - Platform Support & Collaboration - Work closely with Senior Developers, System Administrators, and Platform Engineers to deliver changes and enhancements. - Assist in investigating and resolving platform issues, escalating where appropriate. - Follow established development standards, coding guidelines, and documentation practices. - Participate in Agile ceremonies (stand-ups, sprint planning, reviews). - Learning & Continuous Improvement - Develop ServiceNow skills through hands-on delivery and structured mentoring. - Learn and apply platform best practices, coding standards, and governance principles. - Contribute ideas for improving efficiency, automation, and user experience. - Stay engaged with new ServiceNow features and capabilities as part of ongoing development. Qualifications - Some experience (commercial or academic) working with ServiceNow or similar ITSM platforms. - Basic understanding of ServiceNow architecture and modules (ITSM exposure desirable). - Familiarity with JavaScript fundamentals (or similar scripting/programming experience). - Exposure to REST APIs or integrations is beneficial but not essential. - Understanding of ITIL principles is advantageous. - Experience working in Agile teams is desirable. - Strong problem-solving mindset and willingness to learn. - Good communication skills and ability to work collaboratively in a team environment. Preferred Qualifications - ServiceNow Certified System Administrator (CSA) or working towards it. - Exposure to ServiceNow development training or certification pathways (CAD desirable long term). - ITIL Foundation certification (advantageous but not essential). Benefits - Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. - Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. - A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…

• Serve as the DC focal point for asset operations engineering works, overseeing all asset deliverables, including as building and close out of technical documentation. • Manage the coordinate the process of asset document reviews. • Manage and maintain document control activities within Assai and SharePoint-controlled libraries. • Conduct document compliance and quality checks across Assai and SharePoint systems to ensure accuracy, consistency, and adherence to project standards. • Maintain responsibility for third-party supplier asset documentation. • Assign and manage project document and drawing numbering requests. • Distribute asset documentation to internal teams and third-party stakeholders. • Manage the process of asset drawing mark-ups. • Provide support, training, and guidance to users on review workflows and document management processes. • Oversee the lifecycle management of asset operational documents. • Act as System Administrator, ensuring system integrity and overseeing process adherence.

• Ensure Identity driven security with Entra ID, is aligned to defined standards and frameworks • Maintain and evolve solutions and service levels within key strategic Managed Service customers • Maintain the platform and ensure services are performing well and are cost efficient • Develop and maintain strategic roadmaps for continuous improvements to service and the digital platforms • Develop and update regular monthly service and platform reporting • Develop and maintain strong relationships with managed services clients, understanding their business needs, and identifying opportunities for further collaboration • Work closely with others in the team to identify opportunities and leverage existing capabilities to deliver end-to-end solutions to clients • Stay up to date on the latest M365 and Entra ID technology changes and be an advocate for Digital Workplace and cyber within the business and with clients • Build strong relationships with clients through quality execution and personable advice and guidance to become a trusted advisor and drive long-term business relationships

• Monitor and maintain Well & Seismic data management services for clients, ensuring regulatory compliance. • Support Subsurface and Exploration teams in maintaining data quality, workflows, and accessibility within the Subsurface and Exploration product line. • Manage client requirements for Exploration and Geological Well & Seismic data, including data receipt, conversion, transfer, quality control, and archiving. • Ensure compliance with Information and Samples Retention and Reporting obligations. • Coordinate compliance improvement efforts across client databases and develop and implement Information and Samples Plans (ISPs). • Serve as a key interface between the Geoscience community and Data Management teams. • Oversee the acquisition, storage, integration, and optimization of subsurface data. • Conduct data quality assessments, enforce standards, and ensure synchronization across projects and corporate repositories. • Deliver well & seismic data management services for E&P applications and maintain corporate databases. • Maintain and regularly update data inventories, applying agreed standards for consistency and optimization.