Title: Operations & Implementation Associate Location: New York, NY Type: Full Time Workplace: hybrid Category: Operations Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a detail-oriented, proactive, and adaptable Operations & Implementation Associate to join the PxT team. You’ll be the operational backbone of live partner launches — executing event builds, managing inventory and pricing, supporting partner-facing reporting, and being a reliable presence on-site when it counts. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales. Please note: this is a full time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. We aim to be transparent and consistent from the start. To support fairness and equity across the team, this role has a fixed salary of $55,000 per year, which applies to all candidates at this level. This salary is benchmarked against the New York City market for this level and position. What Success Looks Like: - Event builds in our ticketing systems are accurate, on time, and require minimal rework. - Partners receive timely, reliable reporting and feel supported through launch and beyond. - Inventory and pricing are managed proactively, with issues flagged and escalated before they become problems. - On-site event support is smooth, professional, and reflects well on PxT as a platform. - SOPs and documentation are maintained to a standard that means anyone on the team can pick up where you left off. What You'll Do: - Execute assigned event builds in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels. - Manage daily inventory adjustments and implement pricing strategies as directed, flagging issues to senior team members proactively. - Support partner operational queries and ad-hoc reporting, escalating where needed. - Provide on-site support at event launches, including box office operations, ticket scanning, and training venue and FOH staff. Contribute to ticketing SOPs, operational runbooks, and partner-facing training materials. Note: this list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time. We're Looking for Someone With: - 1–2 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end. - Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued. - Strong organizational skills and high attention to detail — you catch things others miss and don't let them slip. - Comfort working across multiple concurrent workstreams in a fast-paced, sometimes ambiguous environment. - Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language. - Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers. - Flexibility to work some evenings and weekends, particularly around event launches. - Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage. Nice to Have: - Experience working within a SaaS or product-led organization, or comfort navigating product development timelines. - Familiarity with project management tools (Notion, Monday.com, Asana, or similar). - Experience supporting partner or client onboarding in an operational or implementation capacity. - Exposure to the US and/or UK live events markets. Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

• Lead new client onboardings across HR administration, payroll, benefits, and leave of absence services. Own the outcomes: time to live, client satisfaction at go-live, and clean handoffs to ongoing service teams. • Partner closely with our internal technology team on platform configuration, data migrations, and integrations across systems including Salesforce and client facing technologies including ADP, Paylocity, Rippling, and others. Ensure technical setup is scalable, reliable, and built to last. • Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions. Be the connective tissue that ensures what was sold is what gets delivered. • Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. Melita is actively building an AI-forward operating model, and this function is a priority area for investment.

Role Description The Senior Implementation Analyst serves as a key operational and client-facing partner during the onboarding and implementation of new healthcare clients. This role supports implementation planning, stakeholder coordination, project tracking, and go-live readiness in partnership with Implementation Directors, operational leaders, technical teams, and client stakeholders. The Senior Implementation Analyst helps deliver a high-touch implementation experience by keeping complex projects organized, proactive, and aligned across internal and external teams. Responsibilities - Implementation Coordination and Project Execution - Coordinate and manage implementation activities for new healthcare client onboarding projects in partnership with Implementation Directors and operational leaders. - Maintain project plans, timelines, trackers, and implementation documentation to keep projects on schedule and stakeholders aligned. - Track implementation risks, overdue tasks, and operational issues proactively; escalate concerns and drive follow-up before they become blockers. - Support implementation and go-live activities across healthcare technology platforms, including Epic, Cerner, Meditech, Solventum (3M), and Optum environments. - Client and Stakeholder Coordination - Schedule and facilitate internal and client-facing meetings using Microsoft Teams, including agenda preparation, action item tracking, and detailed meeting recaps. - Serve as a liaison between Accuity teams and client technical or access management teams to coordinate EMR access, remote connectivity, and user provisioning. - Partner cross-functionally with Operations, HIM, CDI, Coding, technical teams, and customer stakeholders to support a seamless implementation experience. - Communicate professionally and confidently with stakeholders at multiple levels, including client leadership and executive teams. - Documentation, Process Support, and Operational Readiness - Assist with workflow documentation, process design, SharePoint project sites, Microsoft Teams channels, and implementation support materials for clients and internal teams. - Help ensure implementation activities are documented clearly and executed consistently across projects. - Support operational readiness by coordinating follow-up actions, maintaining organized records, and reinforcing project accountability. - Other Duties as Assigned - Perform additional responsibilities as needed to support implementation activities, client onboarding, and organizational goals. Qualifications - Bachelor’s degree in business, Healthcare Administration, Health Information Management, Information Technology, or a related field preferred. - RHIA, RHIT, CCS, CDIP, PMP, or other healthcare or project management certification preferred. - 2+ years’ experience working in healthcare revenue cycle, HIM, CDI, coding, healthcare operations, healthcare IT, or implementation or project coordination environments required. - Experience supporting healthcare implementations, operational onboarding, or cross-functional project delivery initiatives preferred. - Familiarity with healthcare EMR or encoder platforms such as Epic, Cerner, Meditech, Solventum (3M), or Optum strongly preferred. - Experience with workflow mapping or process documentation tools such as Visio preferred. Core Competencies - Strong client-facing communication skills with the ability to remain calm, professional, and solution-oriented during high-pressure or challenging situations. - Exceptional organization and time management skills with the ability to manage multiple priorities simultaneously. - Proactive mindset with strong follow-through and the ability to anticipate next steps and move work forward independently. - Comfort working across multiple stakeholder groups and seniority levels, including customer leadership teams and executive stakeholders. - Proficiency with Microsoft Office applications, including Teams, Excel, Word, PowerPoint, and SharePoint. - Collaborative, team-first approach with a willingness to support others and contribute wherever needed. Additional Requirements - The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. - Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. - Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. - Physical effort and exposure to physical risk are limited to that of an office role / environment. Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results. • Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely. • Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges. • Drive the onboarding process for new merchants joining ShipBob. • Guide merchants to configure and optimize software and fulfillment services confidently. • Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. • Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones. • Proactively identify potential project risks and help develop mitigation strategies. • Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.