ShipBob, Inc.

• Own the end-to-end accounts payable (AP) function, including invoice processing, vendor payment runs, subledger-to-GL reconciliations, aging review, and month-end accruals. • Oversee and develop the AP team — including the Team Lead and AP Specialists — through goal-setting, performance reviews, coaching, and day-to-day support. • Prepare month-end reconciliations and variance analysis, investigating and explaining significant fluctuations to ensure accurate and timely financial reporting. • Manage and enforce AP internal controls, with a focus on fraud prevention around vendor banking changes, duplicate payments, and high-risk transactions. • Identify opportunities to streamline and modernize AP workflows, whether through process redesign, automation, training or AI-powered and agentic tools to reduce manual effort, increase accuracy, and scale the function as the business grows. • Oversee the P-Card and T&E programs, including policy compliance, platform configuration, card issuance, and vendor coordination. • Approve invoices in accordance with the Spend and Transaction policy, confirming proper GL coding, PO matching. • Coordinate and execute vendor payment runs, including intercompany payments, and partner with Treasury on funding requests to ensure payments are made accurately and on time. • Support vendor management, including new vendor setups, banking updates, payment term optimization, and escalated dispute resolution. • Support internal and external audit requests related to accounts payable documentation and controls. • Support shared services initiatives and partner with the Director, Accounting on cross-functional priorities and department-wide projects. • Take on additional projects and responsibilities as the business evolves and Accounting team needs shift.

• New Product Launch GTM: Own go-to-market plans for assigned product areas and launches. Define positioning, messaging, and launch readiness, then track and report results after launch. • Sales Enablement That Wins: Build the assets sellers actually use: pitch decks, battlecards, talk tracks, objection handling, and one-pagers. Test them against real sales conversations and refine for impact. • Demand Generation Partnership: Partner with Demand Generation to fuel and convert pipeline. Shape campaign messaging, landing pages, email, and content that bring new customers in the door. • Differentiated Messaging and Positioning: Turn product capabilities into value and proof points for prospects across priority audiences. Own the outcome, not the feature. • Competitive Intelligence: Build competitive intelligence and counter-positioning that shape seller behavior and help win deals. Go beyond compiling information to surfacing the insight that changes the conversation. • Persona and Buyer Journey: Develop persona-led messaging mapped to each stage of the new-customer buyer journey. • Research and Data: Use voice of customer, win-loss, Salesforce, and Gong to sharpen messaging and inform marketing, sales, and product strategy. • Measure What Matters: Connect your work to pipeline, conversion, and new revenue. Define success criteria up front and report on what the work moved. • Additional duties and responsibilities as necessary.

• Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value. • Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants. • Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments. • Create and/or manage internal/external inventory transfers. • Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants. • Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools. • Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders. • Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center. • Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process. • Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al. • Creation of bill of lading, parcel shipping labels & pallet labels. • Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork. • Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact. • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. • Other duties as assigned by Team Lead and/or Manager.

• Manage a team of vertical leaders, analysts as well as a support team during a specified shift time • Foster a positive work environment, ensuring customer satisfaction and proper team operation • Implement strategies that increase productivity and enable the company to hit Service Level Agreements, specific vertical KPI’s • Create SOPs, training documents, maintaining attendance records, delivering weekly feedback on 1/1s, quarterly KPIs, performance review, etc.

• Standard daily tasks to include the following work with clear SOPs for each task. • Process, track, and manage Jira tickets and Salesforce cases, escalating issues as needed to ensure timely follow-up, accurate resolution, a clearly defined path to resolution, and the best possible merchant experience. • Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications for direct and urgent messaging and Jira ticketing system for non urgent communication. • Follow-up with our fulfillment centers to ensure outbound packages are handed to carriers on a daily basis. • Follow up and complete supply chain operations tickets on a daily basis as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams. • Other Ad-hoc projects delegated by your direct manager

• Create and accurately maintain merchant-facing purchase order trackers that reflect current PO status as well as other merchant and retailer specific data. • Coordinate shipments by communicating with operations, transportation companies/brokers to ensure timely load pickups of purchase orders from the ShipBob fulfillment centers. • Create accurate and compliant BOLs in accordance with retailer and GS1 standards. • Manually create/generate retailer packing slips, shipping labels, carton & pallet labels where necessary. • Arrange dock appointments for outbound shipments. • Provide retail compliance team with supporting documentation as needed for any retailer chargebacks issued to aid in the dispute process. • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. • Submit error-free advanced shipment notices to the retailers. • Monitor available error reporting tools, troubleshoot defects, and escalate tech issues to appropriate internal teams. • Follow SOPs for retailer routing processes and management of retailer TMS (transport management system) and ensure timely routing as per guidelines. • Collaborate with Retail Fulfillment Manager to ensure purchase orders shipment windows are adhered to and any site inquiries are resolved immediately. • Build solid relationships with Implementation, product and operations teams to ensure a positive business impact. • Create paid request tickets as necessary to bill for services. • Attend FC stand up meetings as necessary to relay defects and push operational excellence. • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. • Additional duties and responsibilities as necessary.

• Work independently to identify, investigate, and proactively solve carrier service disruptions and/or potential disruptions that result in failing to meet agreed upon customer service guarantees. • Help manage LTL and TL transportation spend by utilizing Shipbob tools and processes to identify the lowest cost carrier to meet shipment requirements. • Strengthen ShipBob Freight’s key performance indicators with a focus on on-time pick and on-time delivery by closing monitoring carrier and facility performance and escalating instances of noncompliance. • Responsible for reviewing open orders and optimizing load plans based on critical shipment attributes that include but are not limited to: pallet count, weight, origin, destination. Ship by date, and Deliver by Date. • Book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders. • Monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures. • Timely address freight inquiries and escalations submitted by both our internal client care teams as well as from the client directly. • Work cross functionally in a fast paced environment between various departments, both internally and externally. • Track missed delivery and pick-up appointments for both merchant and ShipBob managed freight and recover any rolled shipments. • Maintain multiple reports specific to Freight team standard work. • Comply to all food safety and compliance policies and regulations. • Additional duties and responsibilities as necessary.

• Own the full product loop independently: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Independently conduct customer discovery and use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Independently demo to merchants and partners; understand competitive landscape and key differentiators. • Use AI tools independently to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time without coaching. • Maintain a prioritized automation roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, emerging warehouse automation capabilities, and customer insight into strategic inputs. • Identify the highest-leverage productivity and quality opportunities in ShipBob’s fulfillment operations. Evaluate automation hardware options, recommend the right strategic fit, and own the WMS-side product work that integrates them into the floor. • Independently evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Independently route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Additional duties and responsibilities as necessary.

• Own the full product loop end-to-end: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Own ShipBob's MCP server and merchant-facing chat capabilities end-to-end. Define the agent surface, ship the integrations, measure adoption. • Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time — without coaching. • Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob’s architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Participate in architecture reviews alongside Engineering as the product judgment seat — the person making the build-vs-buy-vs-defer call on the room’s behalf. • Additional duties and responsibilities as necessary. • Your first 90 days: • Days 1–30 — Map the domain. Understand the ShipBob operating and commercial mode, examine the ODM codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active bets. Demo a throwaway prototype back to the pod. • Days 30–60 — Ship your first PR. Small and safe is fine. The point is proving the loop, not the size of the change. • Days 60–90 — Make a real call. Define and instrument the metric for one real bet, with the kill threshold set at spec time. Make at least one rollout-or-kill call on the data, in front of the team.

• Own the full product loop independently: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Conduct customer discovery and use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time without coaching. • Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Additional duties and responsibilities as necessary. • You'll apply this builder model to one of ShipBob's most operationally critical product surfaces – Sortation Technology. • Translate merchant, marketplace, and channel requirements into sortation capabilities across the fulfillment lifecycle. Sortation performance shapes outcomes for DTC, marketplace, B2B/retail, and returns flows: on-time shipping, marketplace and retailer routing-guide compliance, inventory accuracy, and accurate returns disposition. Sequence the roadmap around the highest-impact pain points. • Close the gap between system signals and physical reality across every sortation surface. Sortation failures show up as merchant-visible defects: late shipments, mis-sorts, missing tracking events, mis-routed returns, and inventory inaccuracy at stowing. Build the tooling, workflows, and verification signals that prevent them. • Partner with Operations to turn product into adoption. Work directly with FC, Sort Center, Inbound, and Returns leadership, alongside Process Engineering and Transportation. Translate new tools into standard operating procedures and measurable performance improvement across every sortation surface — from manual sort to future automated unit sorters. • Move the metrics that define sortation performance — outbound execution SLAs (Click-to-Collect, Mis-sort Rate, Container Audit Defect Rate), inbound rebuild outcomes (drop-to-stock, SLA adherence), B2B compliance (SLA, load accuracy, retailer routing-guide compliance), and returns processing (cycle time, disposition accuracy).