Role Description The Senior Implementation Analyst serves as a key operational and client-facing partner during the onboarding and implementation of new healthcare clients. This role supports implementation planning, stakeholder coordination, project tracking, and go-live readiness in partnership with Implementation Directors, operational leaders, technical teams, and client stakeholders. The Senior Implementation Analyst helps deliver a high-touch implementation experience by keeping complex projects organized, proactive, and aligned across internal and external teams. Responsibilities - Implementation Coordination and Project Execution - Coordinate and manage implementation activities for new healthcare client onboarding projects in partnership with Implementation Directors and operational leaders. - Maintain project plans, timelines, trackers, and implementation documentation to keep projects on schedule and stakeholders aligned. - Track implementation risks, overdue tasks, and operational issues proactively; escalate concerns and drive follow-up before they become blockers. - Support implementation and go-live activities across healthcare technology platforms, including Epic, Cerner, Meditech, Solventum (3M), and Optum environments. - Client and Stakeholder Coordination - Schedule and facilitate internal and client-facing meetings using Microsoft Teams, including agenda preparation, action item tracking, and detailed meeting recaps. - Serve as a liaison between Accuity teams and client technical or access management teams to coordinate EMR access, remote connectivity, and user provisioning. - Partner cross-functionally with Operations, HIM, CDI, Coding, technical teams, and customer stakeholders to support a seamless implementation experience. - Communicate professionally and confidently with stakeholders at multiple levels, including client leadership and executive teams. - Documentation, Process Support, and Operational Readiness - Assist with workflow documentation, process design, SharePoint project sites, Microsoft Teams channels, and implementation support materials for clients and internal teams. - Help ensure implementation activities are documented clearly and executed consistently across projects. - Support operational readiness by coordinating follow-up actions, maintaining organized records, and reinforcing project accountability. - Other Duties as Assigned - Perform additional responsibilities as needed to support implementation activities, client onboarding, and organizational goals. Qualifications - Bachelor’s degree in business, Healthcare Administration, Health Information Management, Information Technology, or a related field preferred. - RHIA, RHIT, CCS, CDIP, PMP, or other healthcare or project management certification preferred. - 2+ years’ experience working in healthcare revenue cycle, HIM, CDI, coding, healthcare operations, healthcare IT, or implementation or project coordination environments required. - Experience supporting healthcare implementations, operational onboarding, or cross-functional project delivery initiatives preferred. - Familiarity with healthcare EMR or encoder platforms such as Epic, Cerner, Meditech, Solventum (3M), or Optum strongly preferred. - Experience with workflow mapping or process documentation tools such as Visio preferred. Core Competencies - Strong client-facing communication skills with the ability to remain calm, professional, and solution-oriented during high-pressure or challenging situations. - Exceptional organization and time management skills with the ability to manage multiple priorities simultaneously. - Proactive mindset with strong follow-through and the ability to anticipate next steps and move work forward independently. - Comfort working across multiple stakeholder groups and seniority levels, including customer leadership teams and executive stakeholders. - Proficiency with Microsoft Office applications, including Teams, Excel, Word, PowerPoint, and SharePoint. - Collaborative, team-first approach with a willingness to support others and contribute wherever needed. Additional Requirements - The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. - Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. - Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. - Physical effort and exposure to physical risk are limited to that of an office role / environment. Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results. • Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely. • Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges. • Drive the onboarding process for new merchants joining ShipBob. • Guide merchants to configure and optimize software and fulfillment services confidently. • Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. • Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones. • Proactively identify potential project risks and help develop mitigation strategies. • Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

• Complete complex/studio software project setups and modifications as required by the client • Answer incoming support calls and emails • Utilize Asana checklists and follow protocols for each project setup • Transfer/escalate issues to other team members as required • Utilize Intercom ticketing system to manage client requests • Submit software development requests and bugs to development on behalf of users • Training and providing ongoing support to other Implementation Specialists to assist with setups • Assist with planning and coordinating user communications as necessary • Assisting Technical Account Management with clients to ensure their setups are enabled correctly • Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

• Lead end-to-end implementation of new practices, including system setup, workflow design, and go-live support • Serve as the RCM subject matter expert, ensuring all billing processes are accurate and optimized • Oversee all areas of the revenue cycle: charge capture, coding (CPT/ICD-10), claims submission, denials management, A/R follow-up, and patient billing • Partner with internal teams (Billing, Coding, BI, Training, and Operations) to ensure successful onboarding • Identify and mitigate risks related to payer setup, credentialing, authorizations, and billing workflows • Ensure proper configuration and use of billing systems (e.g., ProCollect, EMRs, clearinghouses) • Develop and document standardized implementation processes and best practices • Provide post-go-live support and performance monitoring to ensure stability and success • Act as the primary point of contact for clients during onboarding