TodayTix

Title: Lead Product Designer, Powered by TodayTix Location: London, UK Type: Full Time Workplace: hybrid Category: Product Job Description: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise ticketing and e-commerce division — the technology and tools that help the world's leading cultural organizations, attractions, and live events power their box office and drive online sales. We work with some of the most exciting venues, producers, and event organizers on the planet, and we're building the platform that helps them thrive. We’re looking for a Lead Product Designer to join our Powered by TodayTix team to expand our partner portal to support theatre, sports, attractions, exhibitions and more. You’ll set the bar for design quality, translating complex, nuanced industry concepts into clear, elegant user flows — bringing systematic UX thinking, a refined eye for UI detail, and the confidence to drive decisions forward independently. This role sits at the heart of our B2B inventory and event management platform, shaping the experience for live event partners who rely on it to run their business. If you’re passionate about making complex tools feel effortless and thrive in a fast-paced, collaborative environment, we’d love to hear from you. Please note: This full-time position is based in London. We encourage collaboration by working a minimum of 2 days per week in the office, whilst also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like: - Independent Execution: You drive complex projects end-to-end with minimal oversight, proactively managing stakeholder expectations and scope changes. - Strong Design Collaboration: You articulate design decisions clearly, rationally and objectively, advocate for users, and bring cross-functional partners along with you. - Growth Mindset: You approach challenges as opportunities to learn, and raise the bar for the people around you. - Design System Stewardship: You leverage and evolve the Design System with taste and judgement, pressure testing the scalability of each component setting standards the broader team can follow. - Craft Leadership: You consistently translate complex, nuanced product challenges into simple, intuitive user flows — without sacrificing depth or business logic. What You'll Do: - Lead design across complex B2B product initiatives, from early discovery through delivery and QA. - Collaborate closely with product managers, engineers, and other designers to define and craft outstanding product experiences. - Lead design reviews and brainstorming sessions, presenting regularly to design leadership and company executives. - Proactively set expectations with stakeholders and communicate clearly when scope or direction shifts. - Promote a culture of design excellence — mentor other designers, champion quality, and lead by example. - Use AI tools fluently across your workflow (research, ideation, prototyping, and production) and help establish best practices for the team. This includes using AI-assisted coding to ship frontend components and maintain design system quality without always relying on a developer. - Partner with developers to ensure designs are implemented accurately and to a high standard. - Regularly use the product to uncover usability issues, identify bugs, and suggest thoughtful improvements. We’re Looking for Someone With: - 6+ years of experience in Product Design, with experience in a lead or senior capacity. - Strong UX fundamentals and a refined eye for UI — able to simplify complex concepts and work within a Design System with taste and judgement. - B2B or dashboard/data-heavy design experience — comfortable designing for complex, information-dense products. - Proficiency in Figma and prototyping tools, with experience conducting generative and usability research. - A strong portfolio of user-centred, beautifully executed UI — ideally including B2B or enterprise product work. - AI fluency — you actively use AI tools to work faster and smarter, including a willingness to use AI-assisted coding to contribute directly to the design system and frontend. - The ability to work independently, manage multiple projects, and drive work forward without excessive oversight. - Excellent communication skills — able to present and defend work to stakeholders at all levels with clarity and confidence. - Experience working in a squad, collaborating with developers and QA engineers to ensure timely, high-quality delivery. Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Generous pension match -Access to a bespoke Pension scheme -Complimentary tickets to shows and events -Employee Assistance Programme -Access to a corporate rate Vitality PMI plan -Healthcare cash plan -Season Ticket loans -Birthday off -Three months of fully paid Parental Leave -Employee Charity Donation Matching -Annual Professional Development Budget -Cycle to work scheme -Employee Referral Bonus TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

Title: Senior Product Manager II, TodayTix Location: New York, NY Type: Full Time Workplace: hybrid Category: Product Management Job Description: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: We're looking for a Senior Product Manager II to join the TodayTix product team and raise the bar for how we build. TodayTix is TTG's flagship consumer product, it is the mobile app and web experience connecting millions of people with live events they love. Your work will directly shape how customers discover, purchase, and return to TodayTix, and will move the metrics that matter most to the business. This is an outcome ownership role, not a project execution role. The team is in an acceleration phase sharpening prioritization, deepening analytical rigor, and shifting from shipping projects to owning results. You'll be central to that shift: someone who can pick up any problem space, build conviction quickly from ambiguity, and own it end-to-end, while modeling the product craft that lifts the whole team. If you thrive in a fast-moving, high-ownership environment, reach instinctively for AI to think and prototype, and are passionate about turning open-ended problems into measurable bets, we'd love to hear from you. Please note: This is a full-time position. Qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 3 days per week in the office, with flexibility to choose where you work for the rest of the week. What Success Looks Like: - Strategy from ambiguity → Within 60–90 days, you've developed a strong understanding of your first problem space, diagnosed the gaps and contributed to a roadmap grounded in customer evidence and business priorities - Decisions driven by customer insight → A continuous discovery loop is running where one didn't exist; your understanding of our customers visibly changes what gets prioritized. - Team acceleration → Your ability to triage opportunities, gather the appropriate stakeholders and build relationships combined with your product intuition accelerates our overall tech team velocity - AI-native execution → AI is embedded throughout your workflow helping you synthesize research, generate prototypes, validate assumptions, and accelerate delivery. - Measurable impact shipped → Initiatives launch with defined success metrics and are followed by real post-launch analysis including second and third-order "why" questions that drive the next iteration. - Raising the team bar → Product thinking across the team is visibly sharper because of how you frame problems, document decisions, and give feedback. What You'll Do: - Take full end-to-end accountability for specific TodayTix consumer product areas and their respective KPIs - Use AI tools to create prototypes, synthesize research, and communicate product ideas clearly and efficiently. - Collaborate closely with engineering, design and partner teams to deliver consumer features that solve real customer problems. - Lead by example to champion high-quality product standards and analytical rigor, utilizing your own work and constructive feedback to elevate the collective thinking of the team. - Manage complex cross-functional initiatives, keeping stakeholders informed and aligned. - Operate across the product lifecycle, from identifying opportunities and validating concepts to delivering and iterating on solutions. We're Looking for Someone With: - An entrepreneurial spirit who is energized by the opportunity and challenges of shaping how millions of people across the world discover, purchase and experience live entertainment - 6+ years of product experience, including 2 - 3 years owning consumer products end-to-end in startup / growth environments with demonstrable impact - Incredible product intuition, natural curiosity, a strong bias for action, an ability to form strong opinions with limited information and influence peers - Fluency with AI tools as part of your daily workflow - using them habitually to accelerate research, optimize process, design, prototype, drive decisions, and execution. - Demonstrated builder mindset - whether through launching products, founding something, side projects, experimentation, or creating new processes from scratch. - Demonstrated growth mindset - committed to continuous professional and personal development - Strong communication and strategic thinking in cross functional environments - Experience with experimentation frameworks, A/B testing and adjacent consumer technology platforms - Experience in live events, hospitality, marketplace, or premium consumer experiences is a plus. $180,000 - $200,000 a year Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors. To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section! Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law.

Title: Operations & Implementation Associate Location: New York, NY Type: Full Time Workplace: hybrid Category: Operations Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a detail-oriented, proactive, and adaptable Operations & Implementation Associate to join the PxT team. You’ll be the operational backbone of live partner launches — executing event builds, managing inventory and pricing, supporting partner-facing reporting, and being a reliable presence on-site when it counts. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales. Please note: this is a full time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. We aim to be transparent and consistent from the start. To support fairness and equity across the team, this role has a fixed salary of $55,000 per year, which applies to all candidates at this level. This salary is benchmarked against the New York City market for this level and position. What Success Looks Like: - Event builds in our ticketing systems are accurate, on time, and require minimal rework. - Partners receive timely, reliable reporting and feel supported through launch and beyond. - Inventory and pricing are managed proactively, with issues flagged and escalated before they become problems. - On-site event support is smooth, professional, and reflects well on PxT as a platform. - SOPs and documentation are maintained to a standard that means anyone on the team can pick up where you left off. What You'll Do: - Execute assigned event builds in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels. - Manage daily inventory adjustments and implement pricing strategies as directed, flagging issues to senior team members proactively. - Support partner operational queries and ad-hoc reporting, escalating where needed. - Provide on-site support at event launches, including box office operations, ticket scanning, and training venue and FOH staff. Contribute to ticketing SOPs, operational runbooks, and partner-facing training materials. Note: this list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time. We're Looking for Someone With: - 1–2 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end. - Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued. - Strong organizational skills and high attention to detail — you catch things others miss and don't let them slip. - Comfort working across multiple concurrent workstreams in a fast-paced, sometimes ambiguous environment. - Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language. - Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers. - Flexibility to work some evenings and weekends, particularly around event launches. - Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage. Nice to Have: - Experience working within a SaaS or product-led organization, or comfort navigating product development timelines. - Familiarity with project management tools (Notion, Monday.com, Asana, or similar). - Experience supporting partner or client onboarding in an operational or implementation capacity. - Exposure to the US and/or UK live events markets. Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

Title: Marketing Assistant, Secret Cinema (Fixed Term Contract) Location: London, UK Type: Contract Workplace: hybrid Category: Marketing Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Secret Cinema produces spectacular theatrical productions that give our audiences an unforgettable night out. Our shows combine the talents of world class theatre makers with Secret Cinema’s unique approach to bringing immersive worlds to life. Following the success of Grease: The Immersive Movie Musical in 2025, there are several other large scale productions in development. We're looking for a driven Marketing Assistant to join our Secret Cinema team and play a key role in delivering marketing campaigns that bring our brand and productions to life to drive ticket sales. From PR to Paid Social, Influencers to Insights, in this role, you’ll work across the full marketing mix to help execute marketing activity from concept to launch. Your work will directly impact audience engagement and ticket sales for our award-winning immersive productions. If you thrive in a fast paced environment, are highly organised and passionate about live entertainment, we’d love to hear from you. Please note: This is a 12-month fixed term contract and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week We aim to be transparent and consistent from the start. To support fairness and equity across the team, this role has a fixed salary of £30,000 per year, which applies to all candidates at this level. This salary is benchmarked against the London market for this level and position. What Success Looks Like: - Campaigns land on time and on brief: The marketing calendar runs smoothly with all owned deliverables, email sends, social posts, partner and press moments executed on schedule and on budget. - CRM communications drive measurable audience engagement: Open and click-through rates meet or exceed established benchmarks within the first three months, reflecting accurate execution, improving content quality, and a growing understanding of our audience. - Digital channels are consistently fresh, accurate and active: Social channels are posted to consistently in line with the content plan, website updates are live within 48 hours of a brief, and community messages are responded to within agreed SLAs — giving audiences a seamless and reliable brand experience at every touchpoint. - Brand partnerships and press activity are delivered without gaps: All contracted partner marketing obligations are tracked and fulfilled on time, and press/influencer visits and events are coordinated smoothly. What You'll Do: - Execute multi-channel marketing campaigns across PR, paid digital, CRM, social, and partnerships, ensuring activity is delivered on brief, on time, and in line with the broader marketing strategy set by the Director of Marketing. - Own the end-to-end delivery of CRM communications, writing, building, and sending email campaigns through platforms like Mailchimp and Iterable, keeping our audience engaged and informed at every stage of their journey. - Manage and grow our social media presence by planning, writing, and publishing content across our channels, helping to build an active, engaged community that reflects our brand voice. - Champion our online community experience by monitoring inboxes, responding to comments and messages, and ensuring every audience interaction is handled with care, protecting and strengthening our brand reputation. - Keep our digital presence sharp and accurate by maintaining up-to-date, engaging content across our websites, ensuring customers always find clear, relevant information that drives action. - Drive the operational engine of the marketing function by managing campaign calendars, coordinating press and influencer activity, supporting brand partnership delivery, and keeping processes running smoothly, so the wider team can focus on strategy and growth. We're Looking for Someone With: - A genuine interest in marketing and communications; demonstrated through study, personal projects, placements, or any experience creating content and engaging audiences. - Solid organisational and project management ability; comfortable juggling multiple deadlines, managing campaign calendars, and keeping stakeholders informed without dropping the ball. - A proactive, solutions-first mindset; someone who spots what needs doing, takes ownership, and stays composed when priorities shift in a fast-moving environment. - A genuine passion for live entertainment, storytelling, and culture; you understand what makes Secret Cinema's work special and bring that enthusiasm to everything you create. - Collaborative spirit with a hunger to grow; you're eager to learn new tools, develop new skills, and contribute ideas, not just execute tasks. Good To Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Generous pension match -Access to a bespoke Pension scheme -Complimentary tickets to shows and events -Employee Assistance Programme -Access to a corporate rate Vitality PMI plan -Healthcare cash plan -Season Ticket loans -Birthday off -Three months of fully paid Parental Leave -Employee Charity Donation Matching -Annual Professional Development Budget -Cycle to work scheme -Employee Referral Bonus

Title: Partnerships Coordinator Location: New York, NY Workplace: hybrid Category: NY Partnerships Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: TodayTix Group is seeking a detail-obsessed, theater-loving Partnerships Coordinator to join our New York Partnerships team. This role exists to keep our partner ecosystem running smoothly — ensuring that every Broadway producer, non-profit arts organization, and live event partner has a seamless, responsive experience working with us. Reporting to the Lead Partnerships Manager, you'll be the operational backbone of the Partnerships function: managing contracts, financial documentation, partner assets, and communications across a dynamic portfolio of commercial and non-profit productions and live events. Your work will directly impact partner retention, satisfaction, and the efficiency of our team's ability to scale. If you thrive in a fast-paced, tech-minded environment, are passionate about theater and live experiences, and get genuine satisfaction from building systems that make things run better — we'd love to hear from you. Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like - Partner contracts are executed efficiently. Agreements are drafted, sent, and finalized on time, with zero compliance gaps — reducing friction for both partners and internal teams. - Partner communications are timely and trusted. Inbound inquiries are triaged and resolved within an agreed SLA, and partners consistently receive accurate sales reports and asset guidance on schedule. - Partner queries are answered swiftly. Support is consistently delivered fast and accurately, ensuring partners never have to wait for help with invoices, ticket orders, or general troubleshooting. - Cross-functional workflows are well-organized and proactive. Internal teams (Marketing, Finance, Media) have what they need, when they need it — with clear handoffs and minimal back-and-forth. What You'll Do: - Support partnership operations day-to-day — draft, send, update, and manage contracts across program types (sales agreements, rush and lottery contracts, revisions), ensuring accuracy and compliance at every stage. - Serve as a reliable point of contact for partner communications — engage regularly with general managers, producers, marketing directors, box office staff, and ad agencies, triaging inbound inquiries and seeing issues through to resolution. - Coordinate partner asset collection and deployment — gather, review, and upload partner assets in coordination with the internal Assets team, ensuring brand consistency and clear communication of requirements. - Support new listing coordination and data requests — work cross-functionally to onboard new listings and respond to external partner data needs, including sales reports and supply updates. - Drive operational efficiency — identify and implement improvements to project management workflows, leveraging current technology (including AI tools) to create more scalable systems for the team. Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time. We're Looking for Someone With: - 1+ years of relevant experience in theater administration, arts management, partnerships, sales, or client services — or a strong demonstrated interest in the NY theater landscape. - Deep familiarity with the New York theater and live events ecosystem, including commercial (Broadway, Off-Broadway, etc.) and non-profit organizations. - Excellent organizational skills and obsessive attention to detail — this is non-negotiable - Strong written and verbal communication skills, with a polished, professional presence in partner-facing interactions. - A proactive, problem-solving mindset — you don't wait to be told something is broken. - Comfort with Google Suite (Docs, Sheets, Slides, Gmail), Slack, and project management tools like Monday.com; openness to adopting AI and emerging technologies. - Proven ability to manage multiple projects simultaneously in a fast-moving environment. - A natural relationship builder who finds common ground and creative solutions with ease. Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors. To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section! Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: -Hybrid work environment (minimum 3 days per week in office) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Work From Home budget -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here. Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.

Title: Senior Operations & Implementation Associate Location: New York, NY Type: Full Time Workplace: hybrid Category: Operations Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a Senior Operations & Implementation Associate to join the PxT team. You’ll own the end-to-end setup and launch of multiple partner events, manage complex inventory and pricing scenarios, serve as a key operational point of contact for partners, and be a reliable presence on-site when it counts. You’ll bring a track record in ticketing operations and the judgment to work independently — escalating when needed, but not waiting to be told what to do. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales. Please note: this is a full time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. The salary range for this role is $60,000 -$65,000 per year. What Success Looks Like: - Partner launches are owned end-to-end — on time, accurate, and requiring minimal escalation. - Partners receive timely, reliable reporting and feel supported through launch and beyond. - Inventory and pricing decisions are made with confidence, and issues are resolved before partners notice them. - On-site event support is smooth, professional, and reflects well on PxT as a platform. - SOPs and documentation are maintained and improved, with patterns surfaced back to leadership to inform process decisions. What You'll Do: - Own the setup and launch of multiple partner events in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels. - Manage complex inventory and pricing scenarios across concurrent partners, identifying and resolving issues before they reach the partner. - Serve as a reliable operational point of contact for partners, handling most queries independently and escalating with context when needed. - Lead on-site support at event launches, including training venue and FOH staff on PxT ticketing workflows. - Own and improve ticketing SOPs and operational runbooks; surface patterns in friction with structured recommendations, not just observations. Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time. We're Looking for Someone With: - 3–4 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end. - Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued. - Strong organizational skills and high attention to detail — you've managed multiple concurrent workstreams and know how to keep things from slipping. - Confidence working independently and making judgment calls; you escalate with context, not just problems. - Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language. - Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers. - Flexibility to work some evenings and weekends, particularly around event launches. - Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage. Nice to Have: - Experience working within a SaaS or product-led organization, or comfort navigating product development timelines. - Familiarity with project management tools (Notion, Monday.com, Asana, or similar). - Experience supporting partner or client onboarding in an operational or implementation capacity. - Exposure to the US and/or UK live events markets. Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.