Accuity

Role Description The Public Relations & Communications Director is a strategic individual contributor responsible for defining and executing an integrated communications strategy that strengthens Accuity's brand, reputation, and market influence within the healthcare provider and revenue cycle space. This role leads internal communications, external communications, earned media, executive visibility, and B2B social media while serving as a trusted advisor to senior leadership and ensuring alignment across marketing, content, and business priorities. Responsibilities - Communications Strategy & Planning - Develop and own a comprehensive communications strategy aligned with company growth objectives, brand positioning, and healthcare market dynamics. - Define messaging frameworks that ensure consistency across internal and external channels. - Partner with marketing leadership to align communications with campaigns, brand strategy, and demand generation efforts. - Establish KPIs and measurement approaches to evaluate reach, engagement, and business impact. - External Communications & Thought Leadership - Lead external communications programs targeting healthcare providers, health systems, and revenue cycle stakeholders. - Partner with content team to ensure consistent storytelling while maintaining ownership of external communications strategy and distribution. - Develop and amplify thought leadership initiatives, customer stories, and industry perspectives. - Earned Media, Public Relations & Crisis Communications - Own and execute earned media strategy, including media relations, press outreach, and reputation management. - Build and maintain relationships with healthcare, health IT, and business media outlets. - Develop press materials including releases, pitches, and media kits. - Lead proactive media engagement and positioning opportunities. - Serve as the lead for crisis communications planning and execution, including issue management, messaging, and executive guidance. - Partner with legal, compliance, and leadership to manage reputational risk. - B2B Social Media Strategy - Define and lead B2B social media strategy, with emphasis on LinkedIn and relevant healthcare channels. - Oversee content planning and distribution in partnership with content, brand, and marketing teams. - Enable executives and subject matter experts to amplify messaging and thought leadership. - Track and optimize performance based on engagement, reach, and business relevance. - Executive Communications & Visibility - Serve as a trusted advisor to executives on internal and external communications strategy. - Develop executive messaging, presentations, and key stakeholder communications. - Manage executive visibility strategy, including speaking engagements, media opportunities, and industry presence. - Support personal brand development for executives across media and social platforms. - Ensure alignment and consistency of executive messaging with company strategy. - Internal Communications - Design and execute a cohesive internal communications strategy that informs, engages, and aligns a fully remote workforce. - Partner with HR and leadership to support change management and organizational initiatives. Qualifications - Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field required. - 8 to 12+ years of experience in public relations and communications within healthcare or healthcare technology. - Proven experience developing and executing integrated communications strategies in a B2B environment. - Strong media relations background with a track record of securing earned media coverage in healthcare or health IT. - Experience leading internal communications in a distributed or growing organization. - Demonstrated experience advising and supporting senior executives. - Experience managing crisis communications and reputational risk. - Experience with B2B social media strategy and executive amplification. - Familiarity with healthcare provider operations, revenue cycle, or clinical documentation integrity environments strongly preferred. Core Competencies - Strategic thinking with the ability to translate business objectives into effective communications strategies. - Exceptional writing, editing, and storytelling capabilities. - Executive presence and ability to influence senior stakeholders. - Strong judgment in high-stakes or sensitive communication situations. - Ability to operate independently as a strategic individual contributor. - Highly effective collaboration across a fully remote, cross-functional organization. - Strong organizational and prioritization skills with the ability to manage multiple initiatives. - Data-driven mindset with focus on measuring and improving outcomes. - Adaptability and comfort operating in a fast-paced, evolving environment. Additional Requirements - Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. - Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Role Description The Director, Marketing Enablement is responsible for developing and executing marketing enablement strategies that support sales effectiveness, client engagement, pipeline development, and revenue growth. This individual contributor role partners closely with Sales, Sales Operations, Product, and other cross-functional stakeholders to align account-based marketing, campaign strategy, content, insights, and performance measurement with go-to-market priorities. The Director translates marketing initiatives into practical tools, programs, and campaigns that help sales teams engage prospects and clients more effectively across the buyer journey. Responsibilities - Marketing Enablement Strategy: - Develop and execute marketing enablement strategies that support sales effectiveness, account engagement, pipeline growth, and revenue objectives. - Partner with Sales leadership to understand business priorities, target accounts, buyer needs, opportunity strategies, and client engagement goals. - Translate go-to-market priorities into marketing enablement plans, campaigns, tools, and content that support full-funnel engagement. - Support the development and refinement of account-based marketing approaches, including personalized engagement strategies for priority accounts. - Identify opportunities to improve the connection between marketing activity, sales execution, client engagement, and measurable business outcomes. - Provide strategic recommendations that improve marketing enablement effectiveness, sales readiness, and pipeline progression. - Campaign Strategy and Execution: - Lead outbound and paid media strategy across relevant digital channels, including paid social, paid search, and other campaign channels as appropriate. - Determine channel mix, budget recommendations, audience strategy, and campaign optimization approaches to maximize engagement, pipeline contribution, and return on investment. - Plan and execute integrated campaigns that align messaging, content, targeting, timing, and sales follow-up. - Design and support personalized account-based marketing campaigns that drive prospect and client engagement, pipeline progression, and deal acceleration. - Monitor campaign performance and recommend adjustments based on data, market feedback, and sales input. - Ensure campaigns are coordinated across channels and aligned with Accuity's positioning, business priorities, and buyer needs. - Sales Partnership and Enablement: - Serve as a strategic partner to Sales leadership, supporting account planning, opportunity strategy, buyer engagement, and client relationship development. - Equip sales teams with relevant insights, messaging, tools, content, and campaign support to engage prospects and clients throughout the buyer journey. - Drive adoption of marketing enablement programs through training, communication, feedback loops, and ongoing collaboration with Sales. - Partner with sales teams to understand buyer objections, market needs, content gaps, and enablement opportunities. - Support consistent alignment between marketing programs and sales execution to improve conversion, deal velocity, and client engagement. - Develop practical enablement resources that help sales teams communicate Accuity's value proposition clearly and consistently. - Performance Measurement and Sales Operations Alignment: - Partner with Sales Operations to define marketing enablement KPIs, attribution approaches, reporting frameworks, and performance dashboards. - Track success metrics such as pipeline influence, conversion rates, engagement levels, deal velocity, and revenue contribution. - Analyze campaign and enablement performance to identify trends, improvement opportunities, and resource allocation recommendations. - Use data and insights to optimize marketing strategies, campaign investments, content effectiveness, and sales enablement programs. - Communicate performance results, recommendations, and business impact to marketing, sales, and leadership stakeholders. - Translate reporting insights into actionable recommendations that improve campaign performance and sales engagement. - Cross-Functional Collaboration: - Serve as a connector between Marketing, Sales, Sales Operations, Product, and other stakeholders to align priorities, timelines, messaging, and outcomes. - Collaborate with Product and subject matter experts to ensure messaging and content reflect Accuity's solutions, value proposition, client needs, and market positioning. - Partner with internal teams to develop client-centric content, campaigns, and engagement strategies that support the buyer journey. - Coordinate cross-functional initiatives that improve go-to-market effectiveness, sales readiness, and client engagement. - Maintain clear communication and disciplined follow-up across stakeholders in a fully remote environment. - Influence cross-functional stakeholders without direct authority to drive alignment, execution, and measurable outcomes. - Client-Centric Innovation: - Identify opportunities to enhance the prospect and client experience through targeted engagement, relevant content, and value-driven interactions. - Use client, market, sales, and campaign insights to recommend new approaches for engagement and pipeline acceleration. - Support development of messaging and programs that deepen client relationships and reinforce Accuity's value. - Continuously evaluate marketing enablement practices and recommend improvements that increase relevance, efficiency, and business impact. - Stay informed on B2B marketing, account-based marketing, digital campaign, and sales enablement practices that may improve Accuity's go-to-market effectiveness. - Other Duties as Assigned: - Perform additional duties as assigned to support marketing, sales, client, and organizational objectives. Qualifications - Bachelor's degree in Marketing, Business, Communications, Healthcare Administration, or a related field required. - Master's degree in Business, Marketing, Healthcare Administration, or a related field preferred. - Relevant training or certification in account-based marketing, digital marketing, marketing automation, sales enablement, or analytics preferred. - 8+ years of experience in B2B marketing, sales enablement, account-based marketing, demand generation, or related go-to-market roles required. - Experience developing and executing account-based marketing or personalized engagement strategies that drive measurable business outcomes required. - Experience supporting sales teams through enablement tools, content, campaigns, insights, and buyer engagement strategies required. - Strong understanding of sales processes, pipeline management, buyer journeys, and go-to-market strategy required. - Experience partnering with Sales Operations on KPIs, attribution, reporting frameworks, pipeline measurement, and performance analysis required. - Experience managing outbound, paid media, digital campaign, or full-funnel marketing strategies preferred. - Experience with Salesforce.com and marketing automation platforms preferred. - Experience building or scaling marketing enablement, ABM, demand generation, or related go-to-market functions preferred. - B2B healthcare, healthcare technology, revenue cycle, or provider-market experience preferred. - Prior experience influencing cross-functional stakeholders, leading strategic programs, or managing complex initiatives without direct reporting authority preferred. Core Competencies - Strategic Marketing Thinking: Understands how marketing strategy, sales execution, client engagement, and revenue outcomes connect. - Sales Partnership: Builds credibility with sales stakeholders and translates sales needs into practical marketing enablement solutions. - Account-Based Marketing Orientation: Develops targeted, personalized approaches that support priority account engagement and pipeline progression. - Data-Driven Decision Making: Uses performance data, attribution insights, and sales feedback to optimize strategies and investments. - Execution Discipline: Manages priorities, timelines, stakeholders, and deliverables with strong follow-through. - Cross-Functional Influence: Drives alignment and execution across stakeholders without relying on direct reporting authority. - Collaboration: Works effectively across Marketing, Sales, Sales Operations, Product, and leadership stakeholders. - Communication: Communicates clearly through written materials, presentations, campaign plans, enablement resources, and stakeholder updates. - Executive Presentation: Presents strategies, results, insights, and recommendations in a clear, business-relevant manner. - Client-Centric Mindset: Develops programs and content that reflect prospect and client needs, business challenges, and value drivers. - Analytical Problem Solving: Interprets campaign, pipeline, and engagement data to identify opportunities and recommend action. - Adaptability: Responds effectively to changing market conditions, business priorities, sales needs, and organizational direction. - Remote Work Effectiveness: Works effectively in a fully remote environment through proactive communication, organization, accountability, and collaboration. Additional Requirements - Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. - Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Role Description The Senior Implementation Analyst serves as a key operational and client-facing partner during the onboarding and implementation of new healthcare clients. This role supports implementation planning, stakeholder coordination, project tracking, and go-live readiness in partnership with Implementation Directors, operational leaders, technical teams, and client stakeholders. The Senior Implementation Analyst helps deliver a high-touch implementation experience by keeping complex projects organized, proactive, and aligned across internal and external teams. Responsibilities - Implementation Coordination and Project Execution - Coordinate and manage implementation activities for new healthcare client onboarding projects in partnership with Implementation Directors and operational leaders. - Maintain project plans, timelines, trackers, and implementation documentation to keep projects on schedule and stakeholders aligned. - Track implementation risks, overdue tasks, and operational issues proactively; escalate concerns and drive follow-up before they become blockers. - Support implementation and go-live activities across healthcare technology platforms, including Epic, Cerner, Meditech, Solventum (3M), and Optum environments. - Client and Stakeholder Coordination - Schedule and facilitate internal and client-facing meetings using Microsoft Teams, including agenda preparation, action item tracking, and detailed meeting recaps. - Serve as a liaison between Accuity teams and client technical or access management teams to coordinate EMR access, remote connectivity, and user provisioning. - Partner cross-functionally with Operations, HIM, CDI, Coding, technical teams, and customer stakeholders to support a seamless implementation experience. - Communicate professionally and confidently with stakeholders at multiple levels, including client leadership and executive teams. - Documentation, Process Support, and Operational Readiness - Assist with workflow documentation, process design, SharePoint project sites, Microsoft Teams channels, and implementation support materials for clients and internal teams. - Help ensure implementation activities are documented clearly and executed consistently across projects. - Support operational readiness by coordinating follow-up actions, maintaining organized records, and reinforcing project accountability. - Other Duties as Assigned - Perform additional responsibilities as needed to support implementation activities, client onboarding, and organizational goals. Qualifications - Bachelor’s degree in business, Healthcare Administration, Health Information Management, Information Technology, or a related field preferred. - RHIA, RHIT, CCS, CDIP, PMP, or other healthcare or project management certification preferred. - 2+ years’ experience working in healthcare revenue cycle, HIM, CDI, coding, healthcare operations, healthcare IT, or implementation or project coordination environments required. - Experience supporting healthcare implementations, operational onboarding, or cross-functional project delivery initiatives preferred. - Familiarity with healthcare EMR or encoder platforms such as Epic, Cerner, Meditech, Solventum (3M), or Optum strongly preferred. - Experience with workflow mapping or process documentation tools such as Visio preferred. Core Competencies - Strong client-facing communication skills with the ability to remain calm, professional, and solution-oriented during high-pressure or challenging situations. - Exceptional organization and time management skills with the ability to manage multiple priorities simultaneously. - Proactive mindset with strong follow-through and the ability to anticipate next steps and move work forward independently. - Comfort working across multiple stakeholder groups and seniority levels, including customer leadership teams and executive stakeholders. - Proficiency with Microsoft Office applications, including Teams, Excel, Word, PowerPoint, and SharePoint. - Collaborative, team-first approach with a willingness to support others and contribute wherever needed. Additional Requirements - The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. - Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. - Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. - Physical effort and exposure to physical risk are limited to that of an office role / environment. Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Role Description The Director, Client Success, is accountable for driving high levels of client satisfaction that promote retention and account growth. The Director serves as a trusted advisor between client and Accuity and proactively manages performance both client-facing and internal. Key responsibilities include: - Collaborate with Operations to develop processes to achieve expected outcomes. - Understand the problems and challenges of clients and identify ways Operations can better address those needs. - Establish processes to support escalation engagements. - Plan and prepare for all client-facing performance read-outs by involving appropriate cross-functional teams, obtaining and analyzing reporting, and developing meaningful insights for the client. - Define schedules, key milestones, and success criteria. - Proactively identify potential risks and recommend proper mitigation. - Identify key contacts at client sites to improve and foster effective and prompt communications. - Develop and nurture relationships with key client stakeholders to position Accuity optimally for account retention and growth. - Identify revenue risk/growth opportunities. - Identify opportunities for expansion. - Provide input to forecasting and funnel activities. - Monitor and assess activities of our competitors to proactively satisfy and retain our clients. - Perform miscellaneous job-related duties as assigned. Qualifications - Bachelor’s degree in Business or Healthcare. - Advanced degree preferred (MBA, MHA). - Minimum of 5 years of experience in Healthcare, preferably in HIM, CDI Operations or vendor experience serving provider organizations. - Experience owning client-facing relationships highly preferred. - Experience in a technology supported services business preferred. - Experience in a related role in Revenue Cycle including extensive knowledge of Health Information Management and/or Clinical Documentation Improvement preferred. Requirements - Passionate about customer experiences with the ability to drive people, process, and technology initiatives to optimize the customer experience end-to-end. - Proven experience managing a Customer Success program with a services organization. - Knowledge of the healthcare marketplace. - Ability to build strong interpersonal relationships with peers and other key stakeholders that can help implement smooth execution. - Experience with mitigating challenging customer complaints using a logical, systematic, customer-centric process. - Ability to interact at all levels up to and including Senior Executives. - Ability to travel to customer sites (up to 75%). - Ability to use a PC in a Windows environment, including Microsoft Suite products. - Independent, focused individual able to work remotely or on-site. Company Description Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

Position Summary: The CDI Query Writer is responsible for facilitating and distributing compliant queries to appropriate providers to obtain optimal quality documentation ensuring proper translation of the medical record and capture the true clinical picture of each patient. Primary Job Responsibilities: - Assess the clinical indicators and suggestions of various query requests received from the MD Reviewer/ DRG Integrity Specialist - Collaborate and communicate as necessary to clarify and avoid misinterpretation to ensure the query is optimally written and distributed to the correct client provider - Creates queries in a compliant manner in accordance with AHIMA and ACDIS compliant query guidelines as well as American Hospital Association (AHA) Coding Clinic Guidelines, ensuring that proper medical diagnoses and procedures are being submitted for reimbursement - Constructs queries with attention to detail, utilizing proper grammar and punctuation - Utilizes ICD-10 coding guidelines and medical terminology to expertly create a query which results in improved accuracy of patient severity of illness, and/or risk of mortality representing the patient’s true clinical picture in final code assignment - Participates in all educational opportunities provided by Accuity for updates in current coding and query writing guidelines as well as internal and client policies and procedures - Utilizes Accuity policies and procedures, as well as Federal and State coding reimbursement guidelines, and application of correct coding guidelines to ensure the documentation supports code assignment is at the greatest level of specificity - Will competently use Accuity tracking tool for data entry for reportable criteria - Maintains expected productivity and quality standards - Performs miscellaneous job-related duties as assigned Position Qualifications: Education (at least one of the following): - Foreign Medical Graduate - Associate's degree in nursing - Bachelor’s degree in nursing - Bachelor’s degree in health information management - Other related degree will be reviewed as the discretion of management Experience: - Minimum 3 years of clinical work experience - Minimum 2 years of current Inpatient CDI experience Licensure and/or Credentials (at least one of the following): - MD, DO, CDIP, RN, BSN, CCS, or CCDS Knowledge, Skills, and Abilities: - Excellent communication skills - Very strong writing skills, appropriate punctuation, grammar etc. - Strong oral skills - Excellent critical thinking skills - Strong computer skills with the ability to learn multiple EMR systems as well as data reporting systems - Ability to analyze data, perform multiple tasks and work independently - Must be able to develop and maintain professional, service-oriented working relationships with all staff especially Accuity physician reviewers - Must be able to understand and comply with policies and procedures - Ability to multi-task while utilizing multiple screens - Ability to use a PC in a Windows environment, including MS Word - Independent, focused individual able to work remotely or on-site Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity Delivery Systems positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Director, Reimbursement Operations Department: Technology Location: Remote FLSA Status: Exempt People Leader: Yes Travel: <5% Summary Company Summary Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. Job Summary The Director, Reimbursement Operations provides leadership for reimbursement methodology, onboarding support, and complex reimbursement consulting across Accuity engagements. This role serves as the senior subject matter expert for hospital reimbursement logic, including base rates, DRG classifications, contractual interpretation, and in-scope versus out-of-scope determinations. The Director partners closely with Client Success, Decision Support, and operational leaders to ensure reimbursement methodologies are translated accurately into reporting logic, client communications, and performance interpretation. Responsibilities Client Onboarding and Reimbursement Expertise - Lead reimbursement support for new and prospective clients through onboarding and pre-implementation - Interpret hospital base rates, reimbursement methodologies, and contractual terms to establish accurate reporting and operational logic - Clarify reimbursement structures and DRG classifications, including per diem versus DRG-based methodologies and in-scope versus out-of-scope determinations - Serve as the senior escalation point for complex reimbursement questions from internal teams and clients Contract and Reporting Alignment - Translate reimbursement terms and contract provisions into clear operational requirements for reporting, analytics, and client-facing deliverables - Partner with decision support and reporting teams to ensure reimbursement logic is applied consistently across client reporting packages - Review new or complex client arrangements to identify risks, assumptions, and implementation requirements - Establish standards and documentation for reimbursement methodology interpretation and governance Client Advisory and Issue Resolution - Participate in client meetings requiring senior-level reimbursement expertise and executive presence - Explain reimbursement outcomes, methodology changes, and performance drivers in a manner that is clear to executive and operational audiences - Resolve sensitive or escalated reimbursement issues by balancing contractual requirements, operational realities, and client expectations - Partner cross-functionally to improve reimbursement accuracy, consistency, and responsiveness Team Leadership and Operational Excellence - Lead and develop team members supporting reimbursement operations and reimbursement-related client needs - Establish quality control standards, review processes, and documentation practices to ensure analytical rigor and consistency - Drive continuous improvement in reimbursement workflows, knowledge management, and onboarding effectiveness - Monitor workload, quality, and service expectations to ensure timely and accurate support across engagements Other Duties as Assigned - Perform additional responsibilities as needed to support organizational goals and client success Qualifications Education and Credentials - Bachelor’s degree in Business, Finance, Healthcare Administration, or related field required - Master’s degree in Business, Finance, Healthcare, or related field preferred - HFMA, CCS, or RHIA certification preferred Experience - 10+ years of experience in healthcare reimbursement, revenue cycle, or revenue management required - 5+ years of people leadership experience required - Experience interpreting hospital reimbursement methodologies, base rates, DRG logic, and contractual payment terms required - Experience supporting client onboarding, reimbursement consulting, or complex client-facing issue resolution preferred - Familiarity with Medicare cost report settlements, DSH adjustments, outlier calculations, or APC/outpatient reimbursement logic preferred Core Competencies - Deep expertise in hospital reimbursement methodologies, including MS-DRG and APR-DRG frameworks, base rate construction, Medicaid fee schedules, and commercial managed care contract structures - Ability to interpret contractual terms and translate them into operational requirements and reporting logic - Executive presence and confidence in leading complex reimbursement discussions with clients and internal stakeholders - Strong analytical judgment, problem-solving skills, and attention to detail - Ability to lead teams, influence cross-functional partners, and improve process discipline in a remote environment Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Director, Decision Support Department: Technology Location: Remote FLSA Status: Exempt People Leader: Yes Travel: <5% Summary Company Summary Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. Job Summary The Director, Decision Support provides leadership for Accuity’s client reporting and performance analytics functions. This role ensures delivery of accurate, timely, and actionable reporting that helps internal teams and clients understand financial performance, operational trends, and program impact. The Director leads the reporting team, strengthens analytical rigor and quality control, and partners with Client Success and operational leaders to explain performance variability, identify drivers of change, and support data-informed decision making across client engagements. Responsibilities Client Reporting and Analytics - Oversee the preparation and delivery of client reporting packages, ensuring accuracy, timeliness, and consistency across engagements - Lead the development of analytical tools, supporting materials, and reporting narratives that explain monthly performance drivers - Ensure reporting logic aligns with client requirements, business rules, and established operational standards - Continuously improve reporting processes, templates, and quality checks Performance Interpretation and Decision Support - Provide senior-level interpretation of performance trends, including case mix shifts, seasonality, reimbursement mix, and operational changes - Analyze and communicate the drivers of performance variability, including CDI maturation, coding education, query adoption, and documentation improvement initiatives - Partner with Client Success and leadership teams to prepare for client discussions involving performance trends and financial outcomes - Serve as an escalation point for complex analytical questions related to reporting results and performance interpretation Reporting Governance and Quality - Establish quality control standards, review processes, and documentation requirements to ensure analytical rigor and reporting accuracy - Develop reporting governance practices that improve consistency, traceability, and confidence in client deliverables - Monitor reporting outputs for trends, anomalies, and inconsistencies and drive corrective action when needed - Partner with reimbursement and operational subject matter experts to maintain alignment between reporting outputs and underlying business logic Team Leadership and Development - Lead and mentor team members responsible for reporting production, analytics, and decision support activities - Build team capability to proactively identify trends, answer complex questions, and communicate insights clearly - Foster a culture of accountability, curiosity, continuous improvement, and strong client service - Prioritize work effectively across a fast-paced, client-driven environment while maintaining high quality standards Other Duties as Assigned - Perform additional responsibilities as needed to support organizational goals and client success Qualifications Education and Credentials - Bachelor’s degree in Business, Finance, Healthcare Administration, or related field required - Master’s degree in Business, Finance, Healthcare, or related field preferred - HFMA, CPHIMS, or equivalent healthcare finance or analytics certification preferred Experience - 10+ years of experience in reporting, analytics, decision support, reimbursement, or revenue cycle operations required - 5+ years of demonstrated leadership experience required - Experience leading client reporting, performance analytics, or decision support functions in a healthcare environment required - Experience supporting executive-level client discussions and translating complex performance data into actionable insights required Core Competencies - Strong analytical capability with the ability to interpret complex data sets and identify trends, anomalies, and performance shifts - Ability to translate reimbursement and performance data into clear, actionable insights for internal stakeholders and client audiences - Advanced proficiency in Excel and SQL, and demonstrated experience with business intelligence platforms (e.g., Power BI, Tableau) - Ability to design and present data visualizations that communicate performance trends clearly to varied audiences - Strong communication, executive presence, and cross-functional collaboration skills - Ability to lead teams, manage competing priorities, and maintain accuracy and timeliness in a remote work environment Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

QA Automation Lead Department: Technology Location: United States (Remote) FLSA Status: Exempt People Leader: No, potential for future direct reports Travel: <5% Summary Company Summary Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. Job Summary The Quality Assurance (QA) Automation Lead plays a critical role in ensuring the quality, reliability, and scalability of Accuity's AI-driven clinical documentation and revenue cycle solutions. This highly hands-on technical leadership role is responsible for designing and implementing comprehensive test automation frameworks across web applications, APIs, data pipelines, and AI/ML systems. Working closely with data scientists, AI engineers, product teams, and DevOps partners, the QA Automation Lead establishes modern quality engineering and MLOps practices to ensure systems and models are production-ready, compliant, and performant. Responsibilities Automation Strategy and Framework Development - Define and implement enterprise-grade test automation strategies across AI/ML model evaluation, APIs and service layers, data pipelines, and web applications - Design and build scalable, reusable automation frameworks that support continuous delivery and high test coverage - Establish standardized approaches for functional, regression, performance, and data validation testing - Drive adoption of modern testing methodologies, including shift-left testing and test-driven development practices AI and ML Testing and Evaluation - Develop advanced testing frameworks for model validation, including accuracy, precision and recall, drift detection, and reliability monitoring - Implement evaluation approaches for large language models and AI systems, including prompt testing, output validation, and hallucination detection - Build data quality and feature validation pipelines using synthetic and production-like datasets to support robust model testing - Ensure AI systems meet reliability, explainability, and safety standards appropriate for healthcare environments DevOps and MLOps Integration - Partner with DevOps teams to integrate automated testing into CI/CD pipelines and release processes - Contribute to the design and implementation of MLOps frameworks that support continuous integration and deployment of machine learning models - Implement automated validation gates, monitoring, logging, and feedback loops for model promotion and production performance - Ensure alignment between QA automation practices, DevOps workflows, and Azure-based infrastructure Quality Engineering and Delivery Excellence - Establish quality metrics and KPIs, including test coverage, pass rates, defect leakage, and execution time, and build reporting visibility around performance - Lead defect management processes, including triage, root cause analysis, and resolution tracking - Collaborate with Product Owners and Scrum Masters to embed quality practices into Agile workflows - Ensure test coverage aligns with business-critical workflows across clinical documentation and revenue cycle processes Leadership and Mentorship - Serve as a technical leader and mentor within a small QA and engineering team - Establish best practices for automation, code quality, and test design - Conduct code reviews and provide guidance on automation frameworks, tools, and implementation approaches - Influence engineering culture toward a quality-first mindset and continuous improvement Compliance and Healthcare Alignment - Ensure testing frameworks support auditability, traceability, and regulatory compliance requirements - Validate systems against healthcare-specific workflows, including CDI, coding accuracy, and EHR integrations - Incorporate controls for data privacy, security, and model governance into testing and release practices Qualifications Education and Credentials - Bachelor's degree in Computer Science, Engineering, or a related field required Experience - 7 to 10+ years of experience in software quality assurance and automation - Proven experience designing and implementing automation frameworks across web, API, and data systems - Strong programming skills in one or more languages, such as Python, C#, JavaScript, or TypeScript - Experience with test automation tools such as Selenium, Playwright, Cypress, or PyTest - Strong understanding of CI/CD pipelines, DevOps practices, and version control systems - Experience with Agile methodologies and tools such as Jira Preferred Qualifications - Experience testing AI and ML systems, including model validation and data pipeline testing - Experience working in Azure-based environments and integrating with Azure DevOps - Familiarity with MLOps concepts and frameworks - Experience in healthcare technology, including CDI, revenue cycle or coding workflows, and EHR systems and integrations - Knowledge of regulatory and compliance requirements in healthcare systems Core Competencies - Deep technical expertise in automation and quality engineering - Strong problem-solving and analytical skills - Ability to operate hands-on while defining strategy and standards - Excellent cross-functional collaboration with engineering, product, clinical, and data teams - Strong communication skills with the ability to translate technical quality risks into business impact - Leadership and mentorship capabilities Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Position Summary: As a valued member of the DRG Review Team, the DRG Integrity Specialist performs a secondary level review of medical records and code assignment using knowledge of Accuity technology and client systems with a physician in accordance with federal coding regulations and guidelines as well as client specific coding guidelines to ensure accurate DRG assignment. This function requires a broad knowledge of the compliance structure to support the appropriate reimbursement. Primary Job Responsibilities: - Review pre-bill cases simultaneously with a physician during each work shift excluding breaks and meetings to analyze and validate diagnosis and procedure codes for inpatient services via coding compliance and clinical knowledge to support accurate DRG assignment - Utilizes Accuity technology for tracking of coding errors, query opportunities and other data collection as needed - Researches, analyzes, and responds to inquiries regarding compliance, inappropriate coding, and client denials - Possesses a high level of dependability and ability to meet Accuity coding recommendations, accuracy rate, and production standards - Interacts with Accuity physicians, peers, CDIS, and management regarding documentation, policies, procedures, and regulations - Interacts with management on an ongoing basis including assisting senior level staff in providing recommendations for process improvement so that productivity and quality goals can be met or exceeded, and operational efficiency and financial accuracy can be achieved - Reviews, develops, modifies, and/or adapts relevant client procedures, protocols, and systems to coordinate with Accuity methodology - Creates and provides group education and training based on accurate coding practices, coding compliance documentation, and regulatory provisions - Attends in-house training sessions to receive updated coding information and changes in coding and/or regulations - Adheres to stringent timelines consistent with project deadlines and directives - Ensures strict confidentiality of patient medical records - Always acts in an ethical and collaborative manner while monitoring own work to help ensure quality - Codes medical records as needed based on organizational needs - Performs miscellaneous job-related duties as assigned Position Qualifications: Education: - High School Diploma or GED required - Associates Degree in Health Information Management or similar preferred Experience: - Minimum 4 years of inpatient coding experience in hospital facility coding - Minimum 2 years of experience that is directly related to the duties and responsibilities specified above - Experience and knowledge in DRG reimbursement (i.e., MS-DRG, APR-DRG) Licensure and/or Credentials: - Coding credential required from AHIMA/AAPC (RHIA, RHIT, CCS and/or CPC, or CIC) Knowledge, Skills, and Abilities: - Knowledge of auditing concepts and principles - Expert of coding guidelines Ability to use independent judgment and to manage and impart confidential information - Advanced knowledge of medical coding, electronic medical record systems, coding systems - Critical thinking skills to analyze and solve problems - Strong communication and interpersonal skills - Knowledge of legal, regulatory, and policy compliance issues related to medical coding and documentation - Knowledge of current and developing issues and trends in medical coding diagnosis and procedure code assignment - Ability to clearly communicate medical information to physicians and CDIS staff - Ability to provide guidance and training to when needed - Ability to use a PC in a Windows environment, including MS Word - Independent, focused individual able to work remotely or on-site Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role environment. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Retrospective Query Writer, Part-Time Department: CDI Services, Query Writing Location: United States (Remote) FLSA Status: Non-Exempt People Leader: No Travel: 0% Summary Company Summary Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. Job Summary The Part-Time Retrospective CDI Specialist conducts detailed post-discharge reviews of inpatient medical records to ensure accurate, complete, and compliant clinical documentation. This role supports coding accuracy, appropriate reimbursement, and quality reporting by identifying documentation gaps and collaborating with internal teams to drive consistency and improvement. Work Schedule Requirements - Minimum commitment of 8 hours per week, with the opportunity to work up to 16 hours per week - Required: At least 8 hours worked on weekends - Optional additional hours may be completed as: - An additional 8 hours on weekends, or - Two 4-hour evening shifts (4:00 PM – 8:00 PM) during the week - This is an hourly, part-time position and is not eligible for benefits or paid time off - Training schedule is flexible and may include a combination of weekend and weekday sessions Responsibilities Core Duties - Perform retrospective reviews of inpatient medical records to evaluate documentation accuracy, completeness, and compliance - Identify opportunities to improve documentation related to severity of illness (SOI), risk of mortality (ROM), and accurate code assignment - Ensure alignment with ICD-10-CM/PCS coding guidelines, DRG methodologies, and regulatory requirements - Apply critical thinking to assess clinical documentation and identify inconsistencies or gaps Cross-Functional Collaboration - Partner with coding, CDI, and quality teams to support standardized documentation practices - Communicate findings and trends to internal stakeholders to support continuous improvement - Provide feedback and education based on retrospective review outcomes. Operational Excellence - Meet established productivity and quality benchmarks defined by leadership - Maintain accuracy, consistency, and timeliness in review completion - Adhere to internal workflows, tools, and documentation standards in a fully remote environment. Compliance and Quality - Ensure all reviews meet regulatory, compliance, and audit standards - Support organizational readiness for audits and external reviews through accurate documentation Other Duties as Assigned Perform additional responsibilities as needed to support departmental and organizational objectives Qualifications Education and Credentials - At least one of the following required: CCDS, CDIP, RHIT, RHIA, RN, or equivalent credential Experience - Minimum of 3 years of CDI, coding, or clinical experience, preferably in an inpatient setting - Demonstrated knowledge of ICD-10-CM/PCS coding guidelines and DRG methodology - Experience performing retrospective CDI reviews strongly preferred - Familiarity with clinical documentation standards, reimbursement methodologies, and quality metrics Core Competencies - Strong analytical and critical thinking skills with the ability to interpret complex clinical information - High attention to detail and commitment to accuracy - Effective written and verbal communication skills in a remote work environment - Ability to manage time independently and meet productivity expectations in a part-time structure - Collaboration and partnership mindset when working with cross-functional teams - Adaptability and comfort working within evolving guidelines and priorities - Accountability for quality, compliance, and performance outcomes Disclaimer - Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. - Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.