• Lead new client onboardings across HR administration, payroll, benefits, and leave of absence services. Own the outcomes: time to live, client satisfaction at go-live, and clean handoffs to ongoing service teams. • Partner closely with our internal technology team on platform configuration, data migrations, and integrations across systems including Salesforce and client facing technologies including ADP, Paylocity, Rippling, and others. Ensure technical setup is scalable, reliable, and built to last. • Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions. Be the connective tissue that ensures what was sold is what gets delivered. • Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. Melita is actively building an AI-forward operating model, and this function is a priority area for investment.

Role Description The Senior Implementation Analyst serves as a key operational and client-facing partner during the onboarding and implementation of new healthcare clients. This role supports implementation planning, stakeholder coordination, project tracking, and go-live readiness in partnership with Implementation Directors, operational leaders, technical teams, and client stakeholders. The Senior Implementation Analyst helps deliver a high-touch implementation experience by keeping complex projects organized, proactive, and aligned across internal and external teams. Responsibilities - Implementation Coordination and Project Execution - Coordinate and manage implementation activities for new healthcare client onboarding projects in partnership with Implementation Directors and operational leaders. - Maintain project plans, timelines, trackers, and implementation documentation to keep projects on schedule and stakeholders aligned. - Track implementation risks, overdue tasks, and operational issues proactively; escalate concerns and drive follow-up before they become blockers. - Support implementation and go-live activities across healthcare technology platforms, including Epic, Cerner, Meditech, Solventum (3M), and Optum environments. - Client and Stakeholder Coordination - Schedule and facilitate internal and client-facing meetings using Microsoft Teams, including agenda preparation, action item tracking, and detailed meeting recaps. - Serve as a liaison between Accuity teams and client technical or access management teams to coordinate EMR access, remote connectivity, and user provisioning. - Partner cross-functionally with Operations, HIM, CDI, Coding, technical teams, and customer stakeholders to support a seamless implementation experience. - Communicate professionally and confidently with stakeholders at multiple levels, including client leadership and executive teams. - Documentation, Process Support, and Operational Readiness - Assist with workflow documentation, process design, SharePoint project sites, Microsoft Teams channels, and implementation support materials for clients and internal teams. - Help ensure implementation activities are documented clearly and executed consistently across projects. - Support operational readiness by coordinating follow-up actions, maintaining organized records, and reinforcing project accountability. - Other Duties as Assigned - Perform additional responsibilities as needed to support implementation activities, client onboarding, and organizational goals. Qualifications - Bachelor’s degree in business, Healthcare Administration, Health Information Management, Information Technology, or a related field preferred. - RHIA, RHIT, CCS, CDIP, PMP, or other healthcare or project management certification preferred. - 2+ years’ experience working in healthcare revenue cycle, HIM, CDI, coding, healthcare operations, healthcare IT, or implementation or project coordination environments required. - Experience supporting healthcare implementations, operational onboarding, or cross-functional project delivery initiatives preferred. - Familiarity with healthcare EMR or encoder platforms such as Epic, Cerner, Meditech, Solventum (3M), or Optum strongly preferred. - Experience with workflow mapping or process documentation tools such as Visio preferred. Core Competencies - Strong client-facing communication skills with the ability to remain calm, professional, and solution-oriented during high-pressure or challenging situations. - Exceptional organization and time management skills with the ability to manage multiple priorities simultaneously. - Proactive mindset with strong follow-through and the ability to anticipate next steps and move work forward independently. - Comfort working across multiple stakeholder groups and seniority levels, including customer leadership teams and executive stakeholders. - Proficiency with Microsoft Office applications, including Teams, Excel, Word, PowerPoint, and SharePoint. - Collaborative, team-first approach with a willingness to support others and contribute wherever needed. Additional Requirements - The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. - Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. - Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. - Physical effort and exposure to physical risk are limited to that of an office role / environment. Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results. • Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely. • Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges. • Drive the onboarding process for new merchants joining ShipBob. • Guide merchants to configure and optimize software and fulfillment services confidently. • Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. • Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones. • Proactively identify potential project risks and help develop mitigation strategies. • Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

• Complete complex/studio software project setups and modifications as required by the client • Answer incoming support calls and emails • Utilize Asana checklists and follow protocols for each project setup • Transfer/escalate issues to other team members as required • Utilize Intercom ticketing system to manage client requests • Submit software development requests and bugs to development on behalf of users • Training and providing ongoing support to other Implementation Specialists to assist with setups • Assist with planning and coordinating user communications as necessary • Assisting Technical Account Management with clients to ensure their setups are enabled correctly • Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists