• Complete complex/studio software project setups and modifications as required by the client • Answer incoming support calls and emails • Utilize Asana checklists and follow protocols for each project setup • Transfer/escalate issues to other team members as required • Utilize Intercom ticketing system to manage client requests • Submit software development requests and bugs to development on behalf of users • Training and providing ongoing support to other Implementation Specialists to assist with setups • Assist with planning and coordinating user communications as necessary • Assisting Technical Account Management with clients to ensure their setups are enabled correctly • Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

• Lead end-to-end implementation of new practices, including system setup, workflow design, and go-live support • Serve as the RCM subject matter expert, ensuring all billing processes are accurate and optimized • Oversee all areas of the revenue cycle: charge capture, coding (CPT/ICD-10), claims submission, denials management, A/R follow-up, and patient billing • Partner with internal teams (Billing, Coding, BI, Training, and Operations) to ensure successful onboarding • Identify and mitigate risks related to payer setup, credentialing, authorizations, and billing workflows • Ensure proper configuration and use of billing systems (e.g., ProCollect, EMRs, clearinghouses) • Develop and document standardized implementation processes and best practices • Provide post-go-live support and performance monitoring to ensure stability and success • Act as the primary point of contact for clients during onboarding

Role Description The Document Specialist is responsible for prototype document drafting, audits and delivery for new business plans (on-boarding), provisional plan amendments (existing plans) and termination amendments (departing plans). This associate will provide timely and accurate processing of specified activities within the Department, focusing on meeting daily/weekly/monthly team metrics. The Document Specialist is also responsible for document-to-system updates and audits for New Business plans (on-boarding, Plan Rules Audit) and provisional plan amendments (existing plans). Qualifications - Ability to communicate effectively (clear, concise, professionally) with all levels within the Ascensus organization. - Demonstrates ability to document procedures that are clear and easy to understand. - Effectively solve problems with direction utilizing resources/procedures for a specific process, with a defined resolution. - Ability to focus and understand details on specific tasks while understanding to a limited extent the identified implications to the entire process associated with the task. - Address conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership. - Make decisions on participant or plan level transactions based on precedent (assistance may be required). - Ability to work efficiently with a pre-defined schedule or set of existing priorities, but also able to be flexible if a situation calls for it. - Ability to work well independently on specific tasks. - Develop and maintain rapport with others, demonstrates sensitivity and respect for others. - Completes daily work as assigned and seeks out opportunities to assist peers with daily volumes. - Will take on additional departmental responsibilities when assigned. Requirements - Four year degree or equivalent required. Bachelor’s degree in Business, Finance or related field preferred. - Familiarity with MS-Office software applications, including Excel, PowerPoint, Word, & Visio. - Ability to work overtime and meet the needs of cyclical trends of the business organization. Benefits - We are proud to be an Equal Opportunity Employer. - Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. - We will never ask you for payment or require you to purchase any equipment. - If you are suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.

• Lead and execute growth initiatives with a strong emphasis on high‑quality client implementation • Ensure that new and existing clients receive services that align with contractual commitments, regulatory expectations, and Navitus quality standards • Partner closely with Growth, Sales, Implementation, Product, and Customer Success leaders to ensure quality outcomes across the full client lifecycle • Provide executive oversight to ensure delivery risks are identified early, quality gaps are proactively addressed • Drive accountability for implementation accuracy, completeness, and timeliness • Lead continuous improvement efforts to strengthen delivery quality, operational controls, and client experience • Establish and monitor quality metrics, service standards, and performance indicators • Identify, escalate, and mitigate delivery risks • Own end ‑ to ‑ end issue management • Monitor trends in errors, defects, rework, complaints, and escalations • Partner with Sales, Product, Customer Success, and Navitus leadership teams to ensure that market feedback is reflected in services