• Assist UM leadership in leading and managing all functions within behavioral health management • Collaborate with market and enterprise leaders to support development and knowledge transfer for Behavioral Health UM • Monitor effective use of prior authorizations, policies, and benefits to ensure consistent, effective and efficient delivery to members while meeting regulations and internal financial objectives • Facilitate and promote problem identification, analysis, and resolution • Proactive monitoring of regulatory requirements and meet State contract requirements for existing and new populations • Ensure Behavioral Health UM programs and operational processes are properly developed and aligned to the organization’s strategic goals • Determine benchmarks, goals and outcomes for staff and implement an accountability system • Monitor CQI activities in accordance with regulatory requirements and accreditation standards • In partnership with UM leadership, review available reporting to analyze trends, identify opportunities and ensure alignment with policies & procedures • Develop and coach employees • Build succession plan inclusive of manager and team • Foster relationships with hospitals, physicians and community agencies to improve member and provider satisfaction • Identify and report risk management issues for the department and CareSource as a whole • Perform any other job duties as requested

• Lead three dynamic teams responsible for developing and supporting innovative integration & automation solutions on the Workday and Mulesoft platforms • Guide strategic Workday platform initiatives for three business units managing their functional areas in Workday (HR, FIN, STU) • Ensure continued strategic alignment between Workday and the wider WashU ecosystem • Manage the intake and prioritization of all integrations involving Workday • Cultivate a culture of innovation and excellence within the team • Provide analysis, planning, organization, communication, and management necessary to support all aspects of operations within the team • Manage a team of managers and professional staff • Participate in management discussions and planning at the department level • Act on behalf of Director in his/her absence

• Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners. • Establish clear performance standards, service-level expectations, and accountability metrics for RAEs. • Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management. • Drive consistency in partner communication, execution cadence, and service delivery across all regions. • Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews. • Serve as the operational bridge between external agency partners and internal functional teams.

• Functioning as the key point of contact for US and Global product teams • Ensuring the US Innovative Medicines Leadership Team (IMLT) is well-informed of product opportunities and challenges • Developing an integrated 3- to 5-year Market Access product plan • Engaging with the Integrating Marketing and Customer Engagement Organizations • Partnering with Market Access Acct Management and Pricing & Channel Strategy to ensure accurate annual forecasts • Collaborating with brand and Market Access teams to secure annual budgets • Working closely with Legal, Compliance, Brand and Marketing teams • Overseeing development of critical market research • Managing multiple budgets and deliverables