• Lead three dynamic teams responsible for developing and supporting innovative integration & automation solutions on the Workday and Mulesoft platforms • Guide strategic Workday platform initiatives for three business units managing their functional areas in Workday (HR, FIN, STU) • Ensure continued strategic alignment between Workday and the wider WashU ecosystem • Manage the intake and prioritization of all integrations involving Workday • Cultivate a culture of innovation and excellence within the team • Provide analysis, planning, organization, communication, and management necessary to support all aspects of operations within the team • Manage a team of managers and professional staff • Participate in management discussions and planning at the department level • Act on behalf of Director in his/her absence

• Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners. • Establish clear performance standards, service-level expectations, and accountability metrics for RAEs. • Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management. • Drive consistency in partner communication, execution cadence, and service delivery across all regions. • Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews. • Serve as the operational bridge between external agency partners and internal functional teams.

• Functioning as the key point of contact for US and Global product teams • Ensuring the US Innovative Medicines Leadership Team (IMLT) is well-informed of product opportunities and challenges • Developing an integrated 3- to 5-year Market Access product plan • Engaging with the Integrating Marketing and Customer Engagement Organizations • Partnering with Market Access Acct Management and Pricing & Channel Strategy to ensure accurate annual forecasts • Collaborating with brand and Market Access teams to secure annual budgets • Working closely with Legal, Compliance, Brand and Marketing teams • Overseeing development of critical market research • Managing multiple budgets and deliverables

• Define and execute the long-term vision for quality monitoring as a data intelligence function • Own the integrity and reliability of all quality-related data flowing into the central customer intelligence base • Translate model outputs into insights that inform coaching, training, and product improvement • Oversee configuration and management of speech and text analytics, including taxonomy evolution and sentiment weighting • Serve as the strategic bridge between CXO, tech, and executive leadership