Kerr Dental

• Serve as a trusted advisor to the Chief Customer Engagement Officer. • Drive the planning, execution, and measurement of high-impact strategic initiatives. • Lead executive communications and engagement strategies. • Act as a central connector across Customer Engagement, Sales Leadership, and enterprise stakeholders. • Oversee executive engagement planning and leadership team operations. • Lead and facilitate complex cross-functional projects. • Partner with sales leadership to identify emerging trends and solve business challenges. • Represent the Chief Customer Engagement Officer in leadership discussions when appropriate. • Synthesize complex information into clear, actionable insights.

• Co-own field medical business planning, strategy execution, and operations in partnership with the National Director • Lead development and communication of disease, product, strategic, and competitive insights to Field Medical teams • Translate medical and product strategies into actionable field initiatives and operational plans • Drive project planning, implementation, tracking, and reporting for key Field Medical priorities and initiatives • Measure, analyze, and communicate the impact of Field Medical activities, programs, and strategic objectives • Partner cross-functionally to gather, synthesize, and share field insights that inform medical strategy • Lead Field Medical congress planning, logistics, and medical expert engagement strategies for priority meetings • Design and execute clear, effective Field Medical communications across multiple channels and audiences • Collaborate with Medical, Study and Site Operations, and other stakeholders to support clinical trial initiatives • Partner with internal teams to align training, resources, and field medical support for organizational priorities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience

• Navigate and resolve challenges within accounts to ensure customer needs are met • Build a strategic territory plan by aligning shared priorities and applying insights and tactics • Partner proactively with territory teammates and field teams to address customer needs • Use territory data and market trends to uncover local insights • Facilitate planning sessions with key stakeholders to solve complex challenges • Deliver real-time access support and work closely with Patient Specialty Services (PSS)

• Plan, lead, conduct, document, report and follow up on GCP/PV audits in accordance with Novartis procedures, applicable regulations, quality agreements, standards and guidance documents. • Perform low-risk GCP/PV audits, such as investigator site audits, single-service vendor audits, systems/process audits and patient-oriented program audits. • Support more complex audits, including country organizations, multiservice vendors and higher-risk vendor audits. • Provide technical guidance and training on audit-related activities to support consistent audit execution and quality standards. • Escalate critical audit findings to responsible management and support immediate follow-up actions in line with Novartis escalation procedures. • Ensure appropriate definition, documentation and follow-up of mitigation plans where required. • Assess the adequacy of responses and CAPA plans to audit findings in collaboration with CAPA Approvers and CAPA Coordinators. • Maintain up-to-date knowledge of applicable regulations, standards, guidelines and industry expectations.

• Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through. • Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities), ensuring clarity on who does what by when. • Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners. • Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues. • Coordinate hypercare mechanics during launch/change windows to ensure rapid triage, clear ownership, and timely resolution of field-impacting issues. • Drive rapid stabilization by tracking issues through to closure and ensuring recurring problems are addressed with root-cause fixes, not repeated workarounds. • Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn during launch windows. • Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership. • Capture lessons learned and convert them into improved readiness playbooks, templates, and standard operating patterns.

• Manage trusted site relationships and perform on-site and remote monitoring activities to support the initiation, conduct, and timely completion of Phase I – IV trials • Build strong relationships to ensure site performance, quality, and milestone achievement • Manage Phase I to Phase IV trials per monitoring plans and company procedures • Conduct site initiation visits and deliver ongoing training for site personnel • Identify risks, resolve issues, and escalate concerns as needed • Collaborate with cross-functional teams to drive efficient study execution • Support timely data query resolution and ensure data accuracy

• Lead and support a team of Regional Account Associate Director’s (RAAD) • Foster strong team culture and account-based engagement across designated neuromuscular treatment centers • Partner closely with neuromuscular centers and cross-functional teams • Collaborate with Access, Novartis Patient Services, Trade & Distribution, and Medical • Build and sustain meaningful relationships with neuromuscular centers of excellence and key thought leaders • Champion cross-functional collaboration to deliver a seamless, patient-centered experience • Translate complex clinical, operational, and access dynamics into clear priorities and actionable plans

• Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends. • Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders. • Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working. • Develop executive communications content in support of business milestones including talking points, executive briefs, presentations. • Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned. • Support communications for large organizational meetings including town halls, leadership meetings and all-field forums. • Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed. • Support the management of channels and content calendars to ensure efficiency and alignment. • Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness.

• Ensure end‑to‑end execution outcomes are owned and delivered across assigned Therapeutic Areas through a team of Field Execution Leads, spanning steady‑state operations, launches, and enterprise change initiatives • Hold Field Execution Leads accountable as the single points of execution ownership for their assigned Therapeutic Areas, ensuring priorities are delivered with clarity, sequencing, and follow‑through • Oversee execution health across Therapeutic Areas, identifying systemic risks, recurring friction, and execution breakdowns that require intervention beyond a single TA • Ensure Field Execution Leads accurately interpret execution health and drive timely decisions and corrective actions based on standardized business review outputs • Ensure escalation paths, decision rights, and governance are applied consistently, and that execution issues are resolved once and at the system level, rather than repeatedly across TAs • Partner with planning, enablement, and infrastructure teams to ensure execution prerequisites (processes, tools, training, sequencing) are consistently validated prior to field deployment across Therapeutic Areas • Serve as a senior execution partner to Therapeutic Area leadership, reinforcing a shared enterprise execution system while preserving TA‑specific priorities and constraints • Lead, coach, and develop a team of Field Execution Leads, setting clear expectations for execution ownership, decision discipline, and accountability • Calibrate execution judgment across the team, ensuring consistent standards for escalation, risk management, and resolution