Advocate Aurora Health

• Lead and manage daily operations within the assigned function area • Ensure adherence to regulatory requirements, accreditation standards, and organizational policies • Utilize key performance indicators (KPIs) to measure effectiveness, track trends, and implement data-driven strategies for improvement • Leverage healthcare technology and analytics tools to enhance efficiency, support decision-making, and drive innovation in Mid-Revenue Cycle processes • Engage with clinical, IT, Compliance, and Revenue Cycle leaders to integrate Mid-Revenue Cycle processes effectively • Manage and develop a team of professionals by performing human resource functions such as hiring, performance evaluations, and professional development • Lead initiatives to improve operational effectiveness, oversee timelines, and drive system enhancements

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling • Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered • Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts) • Ensures patients are registered within time frame set by policies • Completes the Medicare Questionnaire for all Medicare patients • Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans • Provides patients/customers with accurate preparation and arrival instructions prior to exam • Accurately obtains and transcribes orders for scheduled outpatient exams • Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency • Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required • Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area • Actively participates in group projects to problem solve department issues • Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner • Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines • Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions

• Set and continuously refine enterprise direction for care delivery innovation • Own the enterprise care innovation enablement platform strategy and multi-year roadmap • Lead enterprise innovation clinical care labs, pilots, and accelerators to rapidly test new care models • Own the multi-year care innovation and clinical transformation capability roadmap • Define and mature the enterprise transformation talent strategy

• Independently perform complex, specialty-specific professional fee coding (CPT/HCPCS and ICD-10-CM) for physician services rendered in both office and hospital settings, ensuring expert application of modifiers and E/M guidelines • Perform entry-level facility coding for simple outpatient encounters (e.g., diagnostic imaging, labs) and basic inpatient services (e.g., uncomplicated admissions, short stays) using ICD-10-CM and ICD-10-PCS, where applicable • Ensure all coding adheres strictly to official guidelines (e.g., provided by AAPC or AHIMA), federal regulations (CMS), and organizational compliance standards • Identify the need for formal clinical queries for documentation clarification when necessary for professional or facility records • Maintain high accuracy and productivity standards appropriate to the complexity of the assigned workload • Provide informal guidance to new coding staff on professional coding nuances

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use • Effectively explains the functioning of the assigned Epic applications and related systems to the users • Assists users with using the full functionality of the applications • Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition • Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports • Works with users and team members to set priority for user requests and reviews and clarifies user requests • Assists with impact analysis • Documents current workflows, specifications, user manuals, procedures, and other relevant information • Completes all change and quality control documentation using department standards • Participates in testing, user training and results evaluation • Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays • Monitors and documents post-implementation problems and revision requests • Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst • Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines • Assists in the appropriate completion of all change and quality control documentation using department standards • Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications • Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications • Assists with the scheduling and managing application version upgrades for assigned systems • Participates in the maintenance, enhancement, and interface of assigned applications • Troubleshoots and resolves user problems

• Independently perform complex, specialty-specific professional fee coding (CPT/HCPCS and ICD-10-CM) for physician services rendered in both office and hospital settings, ensuring expert application of modifiers and E/M guidelines • Perform entry-level facility coding for simple outpatient encounters (e.g., diagnostic imaging, labs) and basic inpatient services (e.g., uncomplicated admissions, short stays) using ICD-10-CM and ICD-10-PCS, where applicable • Ensure all coding adheres strictly to official guidelines (e.g., provided by AAPC or AHIMA), federal regulations (CMS), and organizational compliance standards • Identify the need for formal clinical queries for documentation clarification when necessary for professional or facility records • Maintain high accuracy and productivity standards appropriate to the complexity of the assigned workload • May provide informal guidance to new coding staff on professional coding nuances

• Conduct comprehensive patient evaluations including medical history and virtual physical exams • Diagnose and manage acute medical conditions within urgent care scope • Develop and implement evidence-based treatment plans • Prescribe medications in compliance with state and organizational guidelines • Order and interpret laboratory studies as appropriate • Document all patient encounters accurately and efficiently in Epic • Provide patient education, discharge instructions, and follow-up guidance • Escalate care appropriately to in-person or emergency settings • Participate in team collaboration and quality improvement initiatives

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models • Translate user requirements into functional and technical design specifications • Perform applicable system(s) configuration that meets business requirements • Develop test plans, test cases, and test scripts to validate performance of all functions • Conduct effective unit, integration, system and end-user acceptance testing • Provide client and support training through development of training materials • Communicate project status and upgrades to clinic users • Manage multiple requests from multiple users and balances priorities • Assist with support and troubleshooting as needed.

• Lead Compensation function for assigned areas to effectively evaluate, design, propose, implement, and communicate compensation strategy, philosophy, programs, policies, and initiatives • Ensure the compensation strategy is effectively implemented within established budgets and complies with relevant regulations, laws, and employment standards • Direct and own the process to develop, implement and administer compliant and market competitive compensation programs • Act as a consultant to the business and HR partners on compensation programs, policies, and practices • Manage and ensure the maintenance of the compensation infrastructure • Collaborate with Compensation Delivery to manage and execute annual compensation projects and programs • Oversee the coordination of the process with other Compensation teams and HR Partners • Conduct special projects regarding highly complex and strategic compensation issues as directed • Develop and implement compensation communications and education/training

• Provide care in a virtual hospital medicine team • Combination of rounding and admissions • Collaborate with a team in a remote environment