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Humana logo
Humana

Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off

Associate Director, Agency Accounts

Location

United States

Posted

122 days ago

Salary

$93.4K - $127.3K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Associate Director, Agency Accounts

Humana

• Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners. • Establish clear performance standards, service-level expectations, and accountability metrics for RAEs. • Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management. • Drive consistency in partner communication, execution cadence, and service delivery across all regions. • Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews. • Serve as the operational bridge between external agency partners and internal functional teams.

Job Requirements

  • 5+ years of sales leadership experience in brokerage, field distribution, or independent agent management
  • Experience leading regional or field based sales teams
  • Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Benefits

  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities

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