• Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners. • Establish clear performance standards, service-level expectations, and accountability metrics for RAEs. • Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management. • Drive consistency in partner communication, execution cadence, and service delivery across all regions. • Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews. • Serve as the operational bridge between external agency partners and internal functional teams.

• Functioning as the key point of contact for US and Global product teams • Ensuring the US Innovative Medicines Leadership Team (IMLT) is well-informed of product opportunities and challenges • Developing an integrated 3- to 5-year Market Access product plan • Engaging with the Integrating Marketing and Customer Engagement Organizations • Partnering with Market Access Acct Management and Pricing & Channel Strategy to ensure accurate annual forecasts • Collaborating with brand and Market Access teams to secure annual budgets • Working closely with Legal, Compliance, Brand and Marketing teams • Overseeing development of critical market research • Managing multiple budgets and deliverables

• Define and execute the long-term vision for quality monitoring as a data intelligence function • Own the integrity and reliability of all quality-related data flowing into the central customer intelligence base • Translate model outputs into insights that inform coaching, training, and product improvement • Oversee configuration and management of speech and text analytics, including taxonomy evolution and sentiment weighting • Serve as the strategic bridge between CXO, tech, and executive leadership

• Drive the strategy behind curriculum development in the School of Health Professions. • Responsible for planning and management of curriculum development, including managing course catalog submissions, changes, and additions. • Propose new programs of study, micro credentials, specializations, and certificates. • Work in tandem with the Director of Assessment and Accreditation to ensure course-level outcomes are met. • Inform and track curriculum development projects in collaboration with the Learning Experience team. • Review final versions of courses ensuring quality as proxy for the Associate Dean of Academic Affairs. • Ensure curriculum changes follow school level governance processes and manage curriculum changes through University governance process and WASC review process.