• Program delivery • Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution. • Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel. • Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned. • Support and enforce delivery standards, status cadences, risk registers, and change control processes. • Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements. • Stakeholder management • Serve as the primary point of contact for the client's program leadership and technical teams. • You are the face of Intact on this engagement. Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes. • Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed. • Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health. • Manage competing priorities across multiple federal stakeholder groups and build trust at every level. • Platform coordination • Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each. • Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track. • Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points. • Continuous improvement • Run structured retrospectives and turn what you learn into repeatable process improvements. • Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay. • Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.

• Lead the operation of Sky’s official Japanese social media accounts • Align seasonal game content with platform-specific features to drive user growth • Manage User-Generated Content (UGC) strategies • Oversee the management of KOLs, KOCs, and core creators • Assist in planning exhibitions and offline events

Role Description In this role, you will be responsible for managing all aspects of a Media & Entertainment unique client portfolio of global account(s) to include but not limited to: - Client retention - Contract negotiation - Implementation and business consolidation - Sales of products and services - Financials (budgets, billing, payment and profitability) - Business planning and reviews - Establishing relationships with key decision makers in multiple regions - Staff development - Business continuance and escalation of operational issues You will deliver high touch consultancy and strategy to the client. As a Global Program Manager II, Media & Entertainment, you will: - Be responsible for the coordination of all central communication across regions for both BCD Travel and the client's global initiatives or interests - Formulate and manage multi-national business plans with the client with the goal of increasing revenues, decreasing cost, better utilizing assets, and reducing risk of client attrition - Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology, and Communication indicators - Create and manage to budgets and financials (includes billing, payment & profitability) - Establish and maintain relationships with key customer decision makers at all levels within the customer organization - Negotiate client contract terms and manage to all contractual terms - Identify opportunities to use global technology tools and new processes Qualifications - Extensive travel industry experience in account management - Experience implementing and managing large market/global clients - Thorough knowledge of business travel management and travel industry technology - Effective communication skills (oral, written & presentation) in English - Experience managing cross functional work teams - Ability to travel domestically & internationally on regular basis Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated The salary range for candidates in applicable jurisdictions in the US for the position of Global Program Manager II is between $95,000 and $135,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Role Description In this role, you will be responsible for managing all aspects of a Media & Entertainment unique client portfolio of global account(s) to include but not limited to: - Client retention - Contract negotiation - Implementation and business consolidation - Sales of products and services - Financials (budgets, billing, payment and profitability) - Business planning and reviews - Establishing relationships with key decision makers in multiple regions - Staff development - Business continuance and escalation of operational issues You will deliver high touch consultancy and strategy to the client. As a Global Program Manager II, Media & Entertainment, you will: - Be responsible for the coordination of all central communication across regions for both BCD Travel and the client's global initiatives or interests - Formulate and manage multi-national business plans with the client with the goal of increasing revenues, decreasing cost, better utilizing assets, and reducing risk of client attrition - Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology, and Communication indicators - Create and manage to budgets and financials (includes billing, payment & profitability) - Establish and maintain relationships with key customer decision makers at all levels within the customer organization - Negotiate client contract terms and manage to all contractual terms - Identify opportunities to use global technology tools and new processes Qualifications - Extensive travel industry experience in account management - Experience implementing and managing large market/global clients - Thorough knowledge of business travel management and travel industry technology - Effective communication skills (oral, written & presentation) in English - Experience managing cross functional work teams - Ability to travel domestically & internationally on regular basis Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions to transporting a football team internationally to a cup final at a moment’s notice!