Program Manager, Monitoring and Observability

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishPMPServiceNowSplunk

Job Description

Program Manager, Monitoring and Observability

Intact Technology

• Program delivery • Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution. • Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel. • Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned. • Support and enforce delivery standards, status cadences, risk registers, and change control processes. • Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements. • Stakeholder management • Serve as the primary point of contact for the client's program leadership and technical teams. • You are the face of Intact on this engagement. Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes. • Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed. • Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health. • Manage competing priorities across multiple federal stakeholder groups and build trust at every level. • Platform coordination • Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each. • Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track. • Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points. • Continuous improvement • Run structured retrospectives and turn what you learn into repeatable process improvements. • Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay. • Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.

Job Requirements

  • 8 or more years of program or project management experience, with at least 4 years in a federal IT environment.
  • Proven track record managing multi-platform or multi-workstream engagements where complexity was high and delivery stayed on track.
  • Working familiarity with AppDynamics, Splunk, and Datadog.
  • Experience leading migrations from legacy systems is a Plus.
  • Solid grasp of observability concepts and the ability to connect monitoring work to a broader IT operations strategy.
  • Strong Agile Scrum delivery skills, including running ceremonies and keeping teams on cadence.
  • Demonstrated ability to build trust and communicate with senior federal stakeholders, including SES-level leaders.
  • PMP certification or equivalent, and the ability to obtain and maintain a Public Trust clearance.

Benefits

  • Ongoing personal and professional development opportunities.
  • Flexible paid time off, plus 12 paid holidays.
  • Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
  • Qualified 401(k) program.

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