WiredPeople, Inc.

• Ensure the collective output of all projects aligns with the goals and objectives. • Establish reporting structures, standards, and rules of engagement for all project managers within the program. • Navigate high-level executive relationships and expectations, serving as a liaison with external partners. • Identify and manage inter-project dependencies to ensure smooth execution across the program. • Strategically allocate budgets and personnel to highest-priority initiatives. • Measure and report on how program activities improve business outcomes after project completion. • Facilitate project execution by creating Work Breakdown Structures (WBS), managing critical paths, and leveling resources to prevent team burnout. • Oversee day-to-day project activities, including budget tracking, quality control, and facilitating daily stand-ups. • Develop and maintain key project artifacts, such as Business and Technical Requirements Documents (BRD/TRD), "as-is" and "to-be" solution models, and wireframes. • Provide regular status updates, reports, and other required documentation to the Contract Manager.

• Ensure reliability and compliance of vital data systems. • Perform data requests and respond to data-related questions as requested. • Provide epidemiologic and analytic support to develop surveillance data products. • Conduct system evaluations in collaboration with staff. • Review and analyze data governance policies and procedures. • Conduct feasibility and data quality assessments and improvements. • Work alongside the Data Governance Lead to implement data standards, policies, and procedures. • Create and maintain documentation, such as data dictionaries, coding libraries, data flow diagrams, etc. • Train and educate employees on data management and governance procedures. • Perform additional assignments as requested.

• Drive and support ATO readiness efforts across NIST 800-53, CMMC, and SOC 2 frameworks, focusing heavily on hands-on control implementation and evidence generation. • Prepare, manage, and maintain ATO package documentation (SSPs, POA&Ms, and supporting artifacts), ensuring continuous accuracy, completeness, and audit-readiness. • Coordinate seamlessly with external consultants and assessors, integrating their feedback into remediation strategies and documentation updates. • Proactively track remediation progress and control gaps, escalating blockers and risks as needed. • Draft, refine, and operationalize robust security policies, procedures, and standards aligned with applicable regulatory frameworks. • Ensure controls are comprehensively documented with clear ownership, concrete implementation evidence, and recurring review cycles. • Partner with Technology, Product, and Operations teams to seamlessly embed compliance requirements into existing workflows and toolsets. • Manage and maintain the POA&M, driving the timely closure of identified gaps in tight coordination with system and control owners. • Support ConMon activities, including meticulous log reviews, control validation, and recurring evidence collection. • Assist with risk assessments, vendor security reviews, and the tracking of corrective actions. • Maintain a state of ongoing audit preparedness through disciplined recordkeeping and strict process adherence. • Serve as an approachable, knowledgeable compliance champion for Engineering, Infrastructure, and Operations teams. • Translate rigid control requirements and framework language into clear, practical guidance that business owners can easily act on. • Facilitate collaborative working sessions with system owners to gather evidence, clarify control expectations, and resolve complex implementation questions. • Communicate clearly and frequently on status, timelines, and open items to ensure stakeholders remain aligned.

• Architect and implement cutting-edge Azure infrastructure. • Build, manage, and scale using Infrastructure as Code (Terraform). • Command the cloud environment architecture, including advanced networking, segmentation, and access control. • Build and maintain seamless CI/CD pipelines (Azure DevOps preferred). • Champion deployment reliability, accelerate speed, and refine rollback strategies. • Standardize build and release processes across diverse engineering squads. • Partner with the Security team to implement and maintain stringent FedRAMP-compliant controls. • Rigorously apply RBAC/least privilege, Azure Policy, and comprehensive logging/monitoring. • Support continuous compliance and seamless evidence collection. • Implement top-tier monitoring, alerting, and observability using Azure Monitor and Log Analytics. • Drive incident response and conduct thorough root cause analysis (RCA). • Continuously improve system availability, reliability, and speed. • Act as the vital link between engineering and security, ensuring product features align with platform capabilities. • Define and enforce cloud best practices while influencing core architectural decisions. • Mentor fellow engineers and foster a collaborative, high-performance culture.

• Lead the day-to-day operations, configuration, and management of enterprise-grade cloud environments, primarily within Microsoft Azure • Deploy, configure, and manage Security Information and Event Management (SIEM) solutions • Continuously monitor cloud networks, check IP addresses and traffic logs, and proactively scan for and remediate system vulnerabilities • Ensure all cloud architectures and processes strictly adhere to NIST 800-53 security and privacy controls • Design, implement, and maintain CI/CD pipelines to fully automate software releases and infrastructure provisioning • Act as the primary subject matter expert for cloud infrastructure and security

• Lead a team of Information Systems Security Officers (ISSOs) and cybersecurity professionals to develop, implement, and maintain comprehensive information security and privacy programs • Oversee risk management, vulnerability assessments, security authorizations, and compliance with federal and state guidelines (including NIST, FISMA, HIPAA, and FedRAMP) • Direct and mentor a team fostering a culture of continuous improvement and professional development • Ensure strict compliance with relevant regulatory standards • Develop and execute the organization's information security strategy in alignment with business goals and client requirements • Lead the incident response strategy to ensure rapid detection, containment, and eradication of security threats • Maintain oversight of security policies, procedures, and System Security Plans (SSPs). • Design and execute security awareness and training programs for all staff and contractors.

Overview:We're looking for an Senior Success Manager to deliver a polished onboarding experience for new customers and an elevated, long-term partnership for our most strategic accounts. This is a solutions-oriented role; you'll work closely with customers to understand their specific workflows and configure needs, not a one-size-fits-all setup. You'll own the relationship from day one through renewal, and you'll have a Customer Success Specialist supporting you on SMB accounts and tactical execution so you can stay focused on what matters most. This is a fully remote position, however ideal candidates must be located within Jacksonville, FL. What You'll Do: Implementation - Lead onboarding for new enterprise customers from kickoff through go-live - Configure customer environments to reflect their specific operational needs and workflows - Lead training sessions - virtual and on-site - for users and administrators - Manage timelines, milestones, and communication throughout the onboarding process - Travel as needed to support deployments and training at customer sites Account Management - Own long-term relationships with enterprise and Guard accounts post-implementation - Serve as a trusted partner, helping customers get maximum value from ARRO as their missions evolve - Lead Quarterly Business Reviews focused on usage, outcomes, and growth opportunities - Identify and support expansion opportunities based on evolving customer needs - Manage renewal readiness through consistent engagement and demonstrated platform value Escalation & Support - Serve as the primary escalation point for enterprise customer concerns - Partner with internal teams to resolve complex issues in a way that meets mission requirements ​​​​Qualifications and Experience: - 5+ years in implementation, customer success, or enterprise account management - Experience configuring SaaS platforms to meet customer-specific needs - Strong project management skills - you keep things moving without dropping the ball - A solutions-oriented mindset - you don't just flag problems, you solve them - Comfortable presenting to and building relationships with senior stakeholders - Experience with federal, defense, or public safety customers is a plus ​​​What Success Looks Like: - Customers feel supported from day one and set up for long-term success - Enterprise accounts are engaged, expanding, and renewing - You're seen as a trusted partner — not just a vendor contact WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Overview: This Surveillance Epidemiologist is a member of an interdisciplinary team of epidemiologists and public health consultants assisting Florida in reaching its strategic public health goals. Preferred candidates would be located in Tallahassee, Florida. WiredPeople is open to remote candidates residing within Florida state lines. Essential Functions: - Serve as a subject matter expert on influenza, respiratory syncytial virus, coronavirus disease 2019, and other diseases of public health significance. - Manage, analyze, and summarize disease surveillance data from a variety of sources and systems, including syndromic surveillance data, mortality data, outbreak data, and laboratory data. Help to improve and implement changes in these systems. - Manage and report Florida’s data in the Centers for Disease Control and Prevention’s (CDC) disease surveillance systems. - Respond to respiratory disease-related inquiries from the media and public. - Assist county health department (CHD) epidemiologists with investigations of deaths and other disease case investigations. Coordinate laboratory testing and report data to CDC as needed. - Provide written and verbal guidance to CHD epidemiologists reporting disease outbreaks in Merlin, Florida’s reportable disease surveillance system. - Review disease outbreak reports in Merlin. - Assist CHD epidemiologists with conducting respiratory disease surveillance in their counties, including reporting of activity levels to the state. - Conduct yearly trainings for CHD epidemiologists on disease surveillance. Produce and distribute resource packets to CHDs to support county-level disease surveillance activities. - Communicate disease surveillance information at regular meetings with colleagues at CHDs and at the state office. - Coordinate grant-related activities, including ensuring all deliverables are met, submitting quarterly reports, and writing a yearly application. - Serve as a liaison between the various sections within Florida's public health departments. Qualifications: - MPH, MSPH, MS, or equivalent degree in epidemiology or a health-related field. - Excellent written and oral communication skills. - Strong data analysis and data visualization skills and a firm understanding of public health surveillance, syndromic surveillance, and surveillance system evaluation methodologies. - Experience with analysis software such as SAS, SQL, Access, R, and/or other analytical tools. WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Manage a Portfolio of Small to Mid-Sized Customers: You will be the dedicated point of contact for our smaller clients, building strong relationships, understanding their business goals, and ensuring they achieve success with our platform. • Conduct Lightweight Quarterly Business Reviews (QBRs): You will prepare and present regular health checks and performance reviews for your customers, highlighting their successes and identifying opportunities for growth. • Drive Product Adoption: Proactively monitor customer usage and health data, reaching out to offer guidance, share best practices, and ensure they are taking full advantage of the product's features. • Oversee Basic Renewals: With guidance from senior team members, you will manage the contract renewal process for your customer accounts, ensuring high rates of retention. • Analyze Customer Support Ticket Patterns: You'll keep an eye on incoming support tickets from your customers to identify recurring issues, spot trends, and provide feedback to our product and engineering teams. • Handle Hands-On Configuration Tasks: Assist the SAMs by managing technical setup and configuration tasks for larger, more complex customer accounts. • Ensure Timely Resolution of Open Tickets: Act as a point of escalation by following up on open support tickets for strategic accounts to ensure customer issues are resolved promptly. • Prepare Decks for Major QBRs: Support the SAMs by gathering data, creating insightful reports, and building compelling presentation decks for their Quarterly Business Reviews with top-tier clients. • Track and Manage Action Items: Diligently document and follow up on all action items and next steps that come out of customer meetings and calls to ensure nothing falls through the cracks. • Coordinate Internal Requests: Serve as a liaison between the customer and our internal teams (like Support, Product, and Engineering) to manage requests and coordinate resources effectively. • Manage Key Project Timelines: Keep customer-related projects, such as onboarding or special implementations, on track by managing timelines and ensuring all stakeholders are aligned.

• Serve as the primary technical contact for customers, providing expert Tier 1 support to resolve their challenges. • Triage, prioritize, and resolve incidents using ServiceNow, ensuring you meet and exceed service level agreements (SLAs). • Troubleshoot a wide range of issues across the application, from configuration and integrations to data and performance problems. • Escalate complex issues directly to the Engineering team using Azure DevOps, providing clear documentation, logs, and reproduction steps to ensure a swift resolution. • Help troubleshoot SaaS applications running in Microsoft Azure by checking system status and reviewing logs to pinpoint issues. • Participate in major incident response, contribute to root cause analysis, manage change requests, and help build out our technical knowledge base in ServiceNow. • Keep customers informed and confident with clear, professional communication regarding issue status, resolutions, and expectations.