Role Description As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives. Responsibilities and Duties - Serve as the primary point of contact for a portfolio of existing customers - Drive account expansion through upselling, cross-selling, and renewal strategies - Understand each customer’s business goals, challenges, and product usage to deliver ongoing value - Partner with Customer Success, Professional Services, and Product teams to support customer outcomes - Identify at-risk accounts early and coordinate retention strategies - Conduct regular account reviews and success check-ins - Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce) - Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers - Travel for customer meetings or QBRs as needed Qualifications - Bachelor's degree and/or equivalent work experience as outlined - 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales - Proven ability to manage and grow a portfolio of existing B2B customer accounts - Strong communication and relationship-building skills with executive stakeholders - Proactive, customer-centric approach to retention and growth - Skilled in consultative selling and identifying customer needs - Comfortable collaborating cross-functionally in a fast-paced environment - Proficient in Salesforce or other CRM systems Preferred Experience - Experience in information management, document/content management, or enterprise SaaS - Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand) - Experience managing mid-market or enterprise customer relationships - Background in industries such as Energy, Utilities, Financial Services, or Professional Services Participation in our Recruitment Process - Initial Phone Screen w/People & Culture Team Member - Hiring Manager (Sales Director) - Additional Sales Leadership - Peer Level Interview (Internal Team Member) - Panel Interview/Presentation Assessment - Final Interview: SVP, Sales (based on availability) Benefits - Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout) - As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance - 10 paid holidays annually - Unlimited PTO - Matching 401K Plan (25% of employees' contribution up to the IRS max) - Health insurance (PPO and HDHP/HSA plans offered) - Dental insurance - Vision insurance - Employee Health Resource App - Monthly Remote Stipend - Life insurance (1x employee salary) - Short-term disability (employer paid) - Long-term disability (employer paid) - Flexible Spending Plan (medical and dependent)

• Identify, advocate, and pursue business development opportunities related to business growth within NAM • Develop and implement sales and marketing strategies targeting rail operators and tolling authorities • Retain and grow the existing customer base and lead on large new opportunities • Develop strategic business and political relationships with relevant authorities • Drive digital marketing strategy, leveraging channels and tools to develop new business • Influence and ensure the right level of internal support is obtained for customer engagement • Develop thought leadership and issues white papers to position Cubic as a leader • Contract revenue/values between $5m - $100m • Help oversee the timely production and compilation of quality written submissions for pre-qualification documents • Build and maintain executive-level relationships with key stakeholders • Identify and advance opportunities arising from IIJA/Bipartisan Infrastructure Law

• Act as the primary contact for insurer clients, managing relationships, contract discussions, invoicing, and future development plans • Support the delivery and launch of client technology solutions, including attending project meetings and coordinating with internal teams • Lead and organise regular client and internal meetings, ensuring progress, risks, and opportunities are clearly managed

Role Description As an Account Manager, you will work with our clients to drive retention, renewals, adoption, client satisfaction, and growth. This is a client-facing role requiring outstanding relationship management and organizational skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the client lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned client portfolio. Job Responsibilities - Client Relationship Management: - Manage a portfolio of accounts, fostering long-term business relationships with clients to support their success and engagement. - Serve as the primary contact for clients, guiding them from onboarding through renewal and beyond. - Oversee the delivery of contracted scope of work for assigned accounts, where appropriate. - Client Engagement & Strategy: - Implement proactive client engagement strategies to drive product adoption, renewals, and revenue growth. - Develop and maintain Account Plans for each client to ensure proactive management and alignment with company goals. - Demonstrate thought leadership by combining clients’ business objectives with hospitality strategy to deliver impactful, forward-thinking marketing solutions. - Client Insights & Performance Indicators Monitoring: - Track and monitor client KPIs such as platform usage, settings, and sentiment to maintain relationship health. - Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development. - Issue Resolution & Advocacy: - Act as an escalation point to ensure timely and proactive resolution of issues. - Identify at-risk renewals and implement tailored remediation plans. - Serve as a client advocate, collaborating with Sales, Product Management, Services, Support teams. - CRM & Internal Communication: - Maintain accurate account data, log tasks and activities, and track opportunities in the CRM system, SalesForce. - Communicate key account information to internal stakeholders. - Client Education & Satisfaction: - Lead educational sessions and engagements to support ongoing product adoption and proficiency. - Provide clients with updates and guidance on new features and product enhancements. - Promote satisfaction and loyalty by understanding business needs and consulting to achieve their objectives. Qualifications - Experience: - Experience in Client Success or Account Management within a global SaaS or enterprise software environment, with a preference for experience handling large, strategic clients. - Proven ability to establish and nurture relationships with stakeholders at all organizational levels, including influential individuals, managers, and business development teams. - Demonstrated expertise in change management and driving business optimization initiatives. - Skills: - Excellent organizational skills, strong attention to detail. - Excellent written and verbal communication skills. - Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans. - Strong strategic thinking skills with the ability to develop and execute account-level plans that align client objectives with business outcomes. - Proven negotiation skills with experience structuring and closing renewal agreements that deliver mutual value. - Full ownership of the renewal process end to end, from early engagement and risk identification through commercial negotiation, contracting, and booking. - Strong relationship-building skills with the ability to establish trusted partnerships at all levels of a client organization, from day-to-day users to C-suite executives. - Technical Knowledge: - Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. - Proficiency in SalesForce, Planhat, ZenDesk, JIRA preferred. - Education: - Bachelor’s degree-Field of Study: Business Administration, Hospitality or general Bachelor’s degree and experience, or a commensurate combination of education and experience or any equivalent relevant business knowledge. - Willing: - To travel based on client and business needs. Work Environment This job operates in a home office environment and is an outside sales role. Working in a home office environment requires a high degree of discipline. Travel This position requires up to 30-50% travel. Frequently, travel is outside the local area and overnight. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.