Docusign

• As a Lead Technical Program Manager, own the end-to-end program management discipline for a defined portfolio of high-impact programs • Drive meaningful organizational impact by modernizing support function planning, execution, and measurement • Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs • Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes • Apply and improve program management standards, ensuring business requirements, stakeholder commitments, and success measures are clearly defined • Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs • Design reusable program frameworks, templates, and playbooks for assigned initiative types • Lead program retrospectives and operational reviews to capture lessons learned and improve execution quality • Build and maintain program health dashboards, reporting views, and metrics

• Retain and renew GNMRR within the Docusign commercial business unit • Develop and execute upgrade/renewal processes and strategies and ensure compliance to internal data management and reporting, including the use of Salesforce.com • Assess sales activities and forecasts to determine sales progress and required improvements • Recommend and implement improvements to achieve sales goals • Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals • Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example • Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results • Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota • Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement • Communicate and prioritize product and business needs from the field to appropriate corporate departments • Identify and support opportunities for the training and professional development of department personnel • Operate well in a fast paced, dynamic environment without requiring significant supervision

• Schedule candidate interviews (phone, virtual and occasional onsite) by coordinating with recruiters, candidates, hiring managers, and interviewers • Act as the primary point-of-contact for candidates and interview teams regarding interview schedules, modifications, and logistical arrangements • Ensure a superior candidate experience for both internal and external talent engaging with the Talent Acquisition team • Maintain appropriate, timely tracking of candidates as they move through the recruiting process within the Applicant Tracking System (ATS) and ticketing system • Impart knowledge and training on operational processes and applications pertaining to the scheduling and processes of the TA team • Exhibit effective and adaptable communication skills, engaging with colleagues across all organizational levels and regions • Support recruiting events, including but not limited to, recruiting offsite events and batch day interviews • Provide other recruiting-related administrative tasks as required

• Drive success of the company's goals and objectives through achieving individual sales quotas • Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals • Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo • Develop and negotiate enterprise level proposals and contracts • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization • Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures • Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes • Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio • Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed • Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays • Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution • Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility • Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners • Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives • Influence and align senior stakeholders across departments through clear communication and structured decision frameworks • Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions • Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling • Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations • Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence • Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste • Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Role Description As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. - Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. - Ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience. - Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust. - Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. - Foster a culture of continuous learning, psychological safety, and technical excellence. - Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. - Implement and champion the adoption of the Internal Developer Platform (IDP). - Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery. - Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms. Qualifications - 10+ years of experience in Infrastructure, SRE, or Software Engineering. - Minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment. - Experience guiding teams that build tools and automation, viewing infrastructure as code. - Experience managing complex technical projects and handling incident management efficiently. - Experience making technical priority decisions based on user impact. - Experience solving modern operational problems with software automation. - Experience with modern programming languages (such as Go or Python). Requirements - Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS). - Experience contributing to or implementing Internal Developer Platforms (IDPs). - Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines. - Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures. Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

• Drive process improvements to help make the hiring process more effective, efficient and positive for both hiring managers and candidates • Own the full candidate lifecycle for a variety of roles across Sales, Sales Development, Customer Success and Support • Partner with internal clients to develop sourcing strategy for current and future needs • Source candidates from relevant networks, online and internal databases, employee referrals and passive candidates through networking and research • Ensure a smooth and positive candidate and hiring manager experience • Liaise closely with internal functions such as HRBP, Immigration and the Compensation team as necessary to onboard candidates effectively

• The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. • The Renewal Specialist will work with existing Docusign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. • The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader Docusign partner ecosystem. • Retain and grow customer accounts, including increased commitment • Develop and leverage customer relationships to improve customer retention • Manage renewal process and negotiate multi-variable contracts • Develop a strategy to ensure assigned accounts are renewed in a timely manner • Provide accurate and timely forecasts on a weekly basis • Monitor outstanding renewals and develop a robust follow up system • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers • Identify areas for growth within the account upon renewal • Communicate risk to management and lead resolution strategies • Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively • Deliver business reviews for low adopting customers who require a 1:1 engagement • Be the principal point of contact for renewals and leverage the internal organization to meet the needs of your customers • Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service • Ad hoc duties as directed by management

Role Description As an Enterprise Account Executive at Docusign, you will play a pivotal role in driving revenue growth and expanding our footprint within strategic enterprise accounts. You will lead cross-functional teams, build deep customer partnerships, and deliver transformative agreement solutions that align to our customers’ strategic priorities. This role is ideal for a sales professional who thrives in complex, consultative enterprise environments and is passionate about creating meaningful business outcomes through technology. This position is an individual contributor role reporting to the Regional Vice President, Enterprise Sales. - Orchestrate and align cross-functional teams—including solution engineering, customer success, and marketing—to deliver value-driven outcomes and achieve measurable account goals. - Develop and expand multi-threaded relationships across customer organizations, engaging confidently with stakeholders at all levels, including the C-suite. - Identify, qualify, and close new business opportunities within enterprise accounts, with a focus on long-term customer success and retention. - Articulate the unique value of Docusign’s Agreement Cloud and IAM solutions in ways that resonate with each customer’s strategic goals and business drivers. - Manage complex sales cycles, from discovery through negotiation and closure, leveraging structured deal methodologies and data-driven forecasting. - Partner with internal stakeholders across the business to deliver seamless customer experiences and ensure the ongoing health of key enterprise relationships. Qualifications - 8+ years of direct sales experience in an enterprise level Account Executive role or equivalent quota-carrying role. - BA/BS degree or equivalent work experience. - 8+ years SaaS sales experience selling enterprise level accounts (preferred). - Experience selling web-based products/services (preferred). - Experience managing and closing complex sales cycles (preferred). - Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions (preferred). - Proficient computer application skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel (preferred). - Willingness to travel 30%+ as needed (preferred). - IT industry and multinational environment background (preferred). Requirements - Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. - Based on applicable legislation, the below details pay ranges in the following locations: - California: $119,600.00 - $179,800.00 base salary - Illinois, Colorado, Massachusetts and Minnesota: $117,200.00 - $169,925.00 base salary - Washington, Maryland, New Jersey and New York (including NYC metro area): $117,200.00 - $173,375.00 base salary - Washington DC: $119,600.00 - $173,375.00 base salary - Ohio: $114,400.00 - $165,925.00 base salary - This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. - Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

• Drive success of the company’s goals and objectives through achieving individual sales quotas • Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals • Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo • Develop and negotiate enterprise level proposals and contracts • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support