Role Description This is where strategy meets execution. You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments. - Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities - Translate operational challenges into orchestrated customer journeys and scalable reference architectures - Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently - Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact - Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content Qualifications - 5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms - Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries - Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement - Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems - Executive presence with the ability to lead consultative conversations from frontline operators to C-suite - Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement - Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience - Willingness to travel approximately 25–30% Benefits - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday, and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in-house learning platform - Service awards... and much more

Role Description The Senior Sales Engineer is a high-impact, client-facing role that serves as the technical anchor of the Lake sales motion. Working alongside Sales Executives, you will own the technical dimensions of complex sales cycles: - Deep discovery and needs analysis - Tailored demonstrations - Proof-of-concept engagements - Proposal support You are the person in the room who connects a manufacturer’s operational pain points to a precisely scoped Lake solution. Qualifications - Bachelor’s degree in Business, Engineering, Supply Chain, Computer Science, or a related field; or equivalent professional experience. - 5+ years of experience in pre-sales, solutions engineering, or solutions consulting within the manufacturing technology, ERP, or industrial software space. - Deep working knowledge of Infor SyteLine (CloudSuite Industrial) or a comparable manufacturing ERP, including core manufacturing modules: Estimating, Order Entry, Inventory, Purchasing, Job Management, Routings, BOMs, MRP/APS, and DataViews. - Demonstrated track record leading complex, multi-stakeholder technical sales engagements from discovery through close. - Strong ability to communicate technical concepts to non-technical audiences, including C-suite executives, operations managers, and IT leaders. - Experience conducting live product demonstrations and building POC environments tailored to prospect-specific scenarios. - Comfortable working remotely and managing a travel schedule, with willingness to travel up to 25% to customer and prospect sites across the Midwest and broader North America. Requirements - Hands-on experience with one or more Lake products: Shop-Trak, Doc-Trak, Fact-Trak, or APS-ME. - Background in discrete manufacturing operations, including engineer-to-order (ETO), job-based production, or industrial equipment manufacturing. - Experience supporting solutions for manufacturers running Infor SyteLine in cloud (CSI Cloud/SaaS) environments. - Familiarity with manufacturing analytics and BI platforms (e.g., Microsoft Power BI) in the context of operational reporting and KPI dashboards. - Experience with CRM systems (e.g., HubSpot) and proficiency with sales productivity and pipeline management tools. - Exposure to Lean, Six Sigma, or continuous improvement methodologies as applied in manufacturing environments. Benefits - Competitive base salary with performance-based commission and bonus structure. - Comprehensive benefits package including health, dental, vision, life insurance, and disability coverage. - Retirement savings plan with company contribution. - Generous paid time off and flexible remote work arrangements. - Continuous product, industry, and professional development opportunities — including deep training on the full Lake product suite and the Infor SyteLine ecosystem. - Opportunity to shape the technical sales motion at a company in aggressive growth mode, with direct access to leadership and meaningful influence on product direction. - A collaborative, entrepreneurial culture where your expertise is valued and your ideas make it into the product roadmap.

Role Description Block is building the next generation of commerce experiences for merchants and PSPs through Afterpay, Cash App Pay, Clearpay, and Cash App Afterpay. As part of Block's Solutions Engineering team, you will be a senior technical leader driving complex partner and merchant integrations. You'll work directly with business development, sales, and product teams to deeply understand customer needs, showcase our APIs and services, and solve challenging technical problems that accelerate adoption. - Partner with Sales & Account Management to support sellers integrating with our platform, and co-sell Cash App Afterpay's Developer Platform. - Design and deliver technical solutions, including building proof-of-concepts, custom reports, sample integrations, and troubleshooting complex issues. - Be a trusted technical advisor - translating business requirements into scalable integration approaches and advocating for best practices. - Collaborate with product and engineering teams to surface partner feedback and influence the roadmap. - Create compelling demos, presentations, and technical deep dives for both executives and engineering. - Communicate product features, updates, and technical guidance across internal and external audiences. Qualifications - 5+ years of experience in technical customer-facing roles (partner engineering, solutions architecture, sales engineering, or similar), working with enterprise merchants or global partners. - Deep hands-on technical expertise - comfortable building with APIs, debugging integrations, and guiding developers through complex implementations. - Prior professional experience with full-stack development and proficiency in at least one programming language. - Experience leading technical projects end-to-end in globally distributed, multicultural teams. - A willingness to travel for onsite client meetings (10-20%). Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

• Provide technical assistance and guidance during the pre-sales & post-sales process by identifying customers' technical requirements, developing solutions, and addressing any technical concerns. • Assist the customer success and technical support team in handling general support tickets and online chat sessions. • Collaborate with sales teams to design and propose comprehensive networking solutions that meet customer needs and align with company offerings. • Conduct product demonstrations and presentations to showcase the features and benefits of networking solutions to prospective customers. • Create customized demonstrations with integrations that meet the prospect’s use case. • Assist in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed and accurate technical information. • Engage with customers to understand their business objectives and technical requirements, providing insights on how our solutions can address their specific challenges. • Assist the Customer Success team with regular briefings for key customers to demonstrate product value, increase feature adoption, and provide information on upcoming releases. • Contribute to the product video collection on YouTube by making short configuration and use case videos. • Provide training and support to internal sales teams and external channel partners on networking products and technologies to enhance their technical knowledge and sales effectiveness. • Stay updated on the latest networking technologies, industry trends, and competitor products to provide informed recommendations to customers and sales teams. • Gather customer feedback and provide input to the product management and development teams to improve product offerings and address market demands.