Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.
Technical Sales Representative
Location
United States
Posted
61 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Sales Representative
Carlisle Construction Materials
Role Description The Technical Sales Representative is responsible for driving specification influence, technical adoption, and sales growth through direct engagement with architects, consultants, building owners, and contractors. The role is primarily customer-facing, with a defined balance between external engagement and internal development and growth activities. Approximately 80% of the role is focused on direct customer engagement, with the remaining 20% dedicated to training, Technical Development Plans (TDP), and new product sales efforts. This job will typically be expected to perform duties Monday – Friday, 8am – 5pm, with occasional weekend work and travel. - Plan, coordinate, and deliver AIA-approved or AIA-aligned presentations to architectural and design firms, including in-person and virtual lunch-and-learns - Build and maintain strong relationships with architects, consultants, building owners, and contractors to influence specifications and project decisions - Engage engineering and design consultants by providing technical data, testing information, and application guidance to support system selection - Work directly with building owners and end users to present solutions focused on performance, lifecycle value, durability, and ROI - Partner with contractors to support product selection, application, pre-construction planning, and project execution - Provide follow-up materials including specifications, technical documentation, samples, and application support - Track presentation activity and resulting specification opportunities to measure effectiveness - Support consultants and project teams throughout the design phase to ensure proper product selection and compliance with requirements - Deliver technical training for internal sales teams, distributors, and contractors - Support onboarding and ongoing education initiatives for sales and technical teams - Assist with new product launches by educating customers on benefits, applications, and competitive positioning - Provide market feedback to internal teams to support continuous improvement and product development - Participate in Technical Development Plan (TDP) activities, including monthly sustainment calls and professional development initiatives - Stay current on industry trends, building codes, standards, and competitive products - Serve as a liaison between owners, architects, consultants, and contractors to support project success - Provide installation guidance, best practices, and technical troubleshooting as needed - Other duties as assigned Qualifications - Building materials, construction methods, and architectural specifications - Sales processes related to specification-driven - Relationship-building and consultative selling skills - Technical communication and training delivery - Organization and time management skills - Problem-solving and analytical thinking - Proficiency with CRM systems and virtual collaboration - Ability to manage multiple projects and priorities simultaneously - Ability to translate technical information into clear, actionable insights - Ability to work independently in a remote environment with minimal supervision - Ability to travel as required and adapt to varying customer environments Requirements - Bachelor’s Degree in Technical Field or general business - A minimum of five years of experience working in construction, manufacturing, or sales - Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy Preferred - Experience with AIA presentations in Building Materials - Commercial roofing experience Working Conditions This is a fully remote professional position. The incumbent is expected to maintain a dedicated, secure, and ergonomically appropriate home office environment with reliable high-speed internet connectivity. The role requires the ability to work independently with minimal supervision while maintaining regular communication with colleagues and stakeholders via virtual collaboration tools. The position typically operates during standard business hours of Monday – Friday (8am – 5pm), with occasional flexibility required to accommodate meetings across time zones or critical business needs. The employee is expected to comply with all company policies related to data security, confidentiality, and remote work standards. Periodic travel may be required for team meetings, training, or company events, with advance notice provided. The company will reimburse travel expenses in accordance with its travel and expense policy.
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Technical Account Manager
PayscalePayscale powers compensation decisions for more than 25% of the US workforce
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations. • Act as the primary point of contact for technical and compensation inquiries and escalations. • Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work. • Provide expert guidance on Payscale product capabilities, best practices, and effective strategies. • Assist customers in troubleshooting and resolving technical issues promptly. • Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions. • Work with customers to understand custom training needs and help develop a training program. • Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell. • Develop and execute account plans to drive customer value and ROI from Payscale. Including being a trusted advisor on their compensation workflows and how to maximize use of Payscale to achieve their compensation goals. • Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks. • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements. • Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements. • Partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases. • Drive adoption of new product features through proactive training and adoption focused sessions with customers. • Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions. • Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities. • Contribute to the Company Knowledge Base
Proactively monitor merchant technical health Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies. Identify potential risks before they become merchant-impacting issues. Raise internal flags when technical or operational risks are detected. Help maintain account-specific dashboards, alerts, and health views for key merchants. Be the main technical contact after go-live Act as the primary technical point of contact for merchant questions and doubts after go-live. Help merchants understand technical flows, configurations, integrations, and platform behavior. Coordinate internally with Product, Engineering, Support, Operations, and Account Management when merchant needs require cross-functional support. Support technical incident management Triage merchant-reported and internally detected issues. Escalate issues to the appropriate on-call, Engineering, Product, or Operations teams. Track resolution and ensure timely internal and external follow-up. Help ensure communication with merchants is clear, factual, and timely. Support post-incident follow-up, including impact explanation, corrective actions, and prevention measures when required. Drive merchant technical improvements Identify opportunities to improve merchant performance, stability, acceptance rate, routing behavior, fraud flows, provider configuration, or processing cost. Partner with Account Management to support merchant expansion and long-term account growth. Help merchants adopt new payment methods, providers, features, or technical capabilities after launch. Build merchant health visibility Build and deliver simple Merchant Health Reports periodically to Account Management and/or merchants. Maintain accurate technical documentation for merchant-specific configurations, customizations, providers, integrations, and known risks. Help prioritize and advocate for merchants’ technical needs internally.
• Own the post-sale customer lifecycle for a portfolio of enterprise accounts • Build strong, trusted relationships across technical and executive stakeholders • Drive product adoption, engagement, and long-term customer success • Guide customers through onboarding, integrations, and ongoing service delivery • Identify and execute on renewal and expansion opportunities in partnership with Sales • Analyze usage data and customer trends to surface insights and optimization opportunities • Act as the voice of the customer by sharing feedback and influencing product direction • Manage support issues and coordinate with internal teams to ensure timely resolution • Position yourself as a trusted advisor in Cyber Risk and TPRM best practices


