DEUNA

• System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. • Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. • Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. • Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. • Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents. • Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. • Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

• Manage end-to-end recruitment processes for both technical and non-technical roles. • Source and attract top talent through multiple channels, including LinkedIn Recruiter, job boards, referrals, social media, and professional networks. • Screen resumes, conduct initial interviews, and evaluate candidates for technical capabilities, experience, and cultural fit. • Coordinate and manage interview processes with hiring managers and cross-functional stakeholders. • Partner closely with hiring managers to understand hiring needs, define ideal candidate profiles, and align on recruitment strategies. • Create and refine compelling job descriptions aligned with business goals and company culture. • Provide market insights, talent trends, and hiring recommendations to improve hiring effectiveness and competitiveness. • Maintain clear and consistent communication with stakeholders throughout the hiring process. • Deliver a seamless, positive, and professional candidate experience throughout all recruitment stages. • Manage offer processes, including compensation discussions and candidate negotiations aligned with company guidelines. • Support onboarding processes to ensure successful integration of new hires into the organization. • Track and maintain accurate recruitment data within ATS platforms and hiring systems. • Continuously improve recruitment workflows to increase efficiency, reduce time-to-hire, and improve hiring quality. • Monitor and report recruitment metrics and pipeline performance to leadership teams.

Proactively monitor merchant technical health Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies. Identify potential risks before they become merchant-impacting issues. Raise internal flags when technical or operational risks are detected. Help maintain account-specific dashboards, alerts, and health views for key merchants. Be the main technical contact after go-live Act as the primary technical point of contact for merchant questions and doubts after go-live. Help merchants understand technical flows, configurations, integrations, and platform behavior. Coordinate internally with Product, Engineering, Support, Operations, and Account Management when merchant needs require cross-functional support. Support technical incident management Triage merchant-reported and internally detected issues. Escalate issues to the appropriate on-call, Engineering, Product, or Operations teams. Track resolution and ensure timely internal and external follow-up. Help ensure communication with merchants is clear, factual, and timely. Support post-incident follow-up, including impact explanation, corrective actions, and prevention measures when required. Drive merchant technical improvements Identify opportunities to improve merchant performance, stability, acceptance rate, routing behavior, fraud flows, provider configuration, or processing cost. Partner with Account Management to support merchant expansion and long-term account growth. Help merchants adopt new payment methods, providers, features, or technical capabilities after launch. Build merchant health visibility Build and deliver simple Merchant Health Reports periodically to Account Management and/or merchants. Maintain accurate technical documentation for merchant-specific configurations, customizations, providers, integrations, and known risks. Help prioritize and advocate for merchants’ technical needs internally.

• Responsable de gestionar, analizar y dar seguimiento a incidencias relacionadas con el flujo de pagos, asegurando la continuidad operativa y una resolución eficiente. • Actúa como punto de coordinación entre equipos técnicos, producto y operaciones, garantizando visibilidad, priorización adecuada y mejora continua de los procesos. • Monitorear y gestionar incidencias relacionadas con pagos (PSPs, APMs, conciliaciones, rechazos, etc.). • Liderar el proceso de triage, asegurando correcta categorización, severidad y asignación. • Dar seguimiento end-to-end a tickets hasta su resolución. • Coordinar con equipos internos (tech, producto, soporte) para análisis y solución. • Identificar patrones o tendencias en incidencias y proponer mejoras. • Documentar hallazgos, flujos y soluciones recurrentes. • Asegurar comunicación clara y oportuna con stakeholders. • Apoyar en la priorización de issues según impacto operativo. • Participar en iniciativas de mejora continua de procesos de incidencias.

• Asegurar la correcta operación de la plataforma mediante el monitoreo continuo, detección temprana de incidentes y ejecución de procesos operativos definidos, contribuyendo a la estabilidad del servicio y continuidad de los comercios. • Monitorear de forma continua la infraestructura, aplicaciones y flujos transaccionales. • Detectar alertas y anomalías a través de herramientas de monitoreo. • Ejecutar pruebas funcionales básicas para validar el correcto funcionamiento de los servicios. • Recepción y triaje inicial de alertas (Rootly u otras herramientas). • Clasificación de incidentes según severidad (S0, S1, S2) siguiendo lineamientos definidos. • Ejecución de troubleshooting inicial (validaciones básicas, revisión de logs y métricas). • Seguimiento de incidentes hasta su resolución o correcto escalamiento. • Escalar incidentes cuando corresponda, siguiendo la matriz definida. • Proveer información clara al escalar: Contexto del incidente, Impacto inicial, Evidencia (logs, errores, screenshots). • Gestión de tickets en Zendesk u Jira como herramientas de soporte. • Comunicación con equipos internos (Soporte, Customer Success, Ingeniería, infraestructura). • Ejecutar pruebas funcionales en comercios (checkouts, integraciones, flujos de pago).

• Lead integration efforts, end-to-end (E2E) testing, and visual regression testing. • Leverage AWS services such as AppSync, Lambda, CloudFront, and S3, while ensuring robust unit testing practices. • Oversee Continuous Integration/Continuous Deployment (CI/CD) pipelines. • Promote DevOps practices for efficient and automated software development processes. • Champion the use of design patterns and enforce a commitment to writing clean, maintainable code. • Ensure adherence to best practices in software development with a focus on delivering high-quality code. • Utilize over 6 years of solid experience in developing web applications using React and TypeScript. • Build scalable and performant frontend solutions that enhance user experience. • Provide in-depth knowledge of software development best practices and the design of scalable architectures. • Implement high-quality, high-performance solutions. • Exhibit outstanding communication skills, fostering collaboration within the team and across departments. • Guide the team in agile methodologies and collaborative development approaches. • Manage version control tools, build systems, and continuous deployment processes effectively. • Ensure strong operational quality management within the team.

• Lead the full stack development team in delivering high-value solutions using Agile methodologies. • Mentor and guide team members, fostering a culture of collaboration, innovation, and continuous improvement. • Design and develop high-quality web and mobile applications, ensuring optimal performance and user experience. • Collaborate with designers and other developers to create engaging and effective user interfaces. • Drive the design, development, and implementation of new features and enhancements to existing applications. • Oversee the integration of various services and APIs, ensuring smooth connectivity and functionality across platforms. • Maintain and enhance existing applications, troubleshooting issues and optimizing performance as needed. • Collaborate in the planning and execution of projects, ensuring timely delivery while upholding code quality standards. • Stay up-to-date with emerging technologies and tools, evaluating and integrating them into the development process to improve products and workflows.

• Design, define, and maintain observability and monitoring for our AWS infrastructure. • Define and track SLIs, SLOs, and SLAs for critical systems. • Improve system uptime, latency, and fault tolerance across the platform. • Provide internal libraries and toolsets to developers for diagnostics and debugging. • Manage scaling, performance, and resilience efforts related to system reliability. • Collaborate with technical teams on capacity planning, load testing, and scaling policies. • Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

About DEUNA 🧡 DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀 Visit https://www.deuna.com/ to learn more about us! Role Overview We are looking for a Group Product Manager (GPM) to lead DEUNA’s core payments product organization. This role is responsible for defining the long-term vision, strategy, and execution across multiple product pillars within our payments platform. You will lead a team of Product Managers while owning the overall business success, scalability, and innovation of this product area. As a GPM, you will operate at the intersection of product strategy, engineering leadership, and business impact, shaping the future of DEUNA’s payment orchestration and capabilities platform. You will be responsible for turning complex payment infrastructure challenges into scalable product solutions while ensuring the organization stays aligned on long-term goals. Key Responsibilities Product Vision & Strategy Define and lead the multi-year product vision (3+ years) for DEUNA’s payments ecosystem. Identify major new product opportunities within the evolving payments landscape. Drive strategic direction across multiple product pillars and initiatives. Align product strategy with company growth, revenue objectives, and market expansion. Organizational Leadership Lead and develop a team of Product Managers responsible for key product areas. Define team structure, hiring plans, and career development for product leaders. Establish strong product management standards and operating processes. Foster a culture of ownership, accountability, and innovation. Payments Platform Leadership Drive the evolution of DEUNA’s payments orchestration platform and capabilities layer. Ensure the platform supports critical payment workflows including: Payment connectivity, Payment orchestration, Reconciliation and financial operations, Subscriptions and recurring payments, Disputes and chargeback management Ensure product architecture supports enterprise-scale merchants and high transaction volumes. Cross-Functional Impact Partner closely with Engineering leadership to define scalable technical architecture. Work with Sales, Customer Success, and Partnerships to translate market needs into product strategy. Remove organizational blockers and drive alignment across teams. Lead cross-team initiatives that span multiple product areas. Business Ownership Own the business performance of the payments product area. Define success metrics and product KPIs tied to growth, merchant adoption, and platform performance. Ensure product decisions balance customer value, scalability, and business outcomes. Market & Innovation Continuously evaluate emerging trends in the payments ecosystem. Identify opportunities related to orchestration, approval optimization, financial automation, and AI-driven payment intelligence. Position DEUNA’s product platform as a leader in enterprise payments infrastructure. Requirements 10+ years of experience in Product Management. Experience leading multiple product teams or managing Product Managers. Strong background in payments, fintech, or financial infrastructure platforms. Deep understanding of payment ecosystems including: Payment orchestration PSP/acquirer integrations Payment methods and wallets Disputes and chargebacks Subscription and recurring payments Experience building and scaling API-driven platforms. Strong collaboration with engineering teams on complex systems. Experience leading large cross-team initiatives. Strong strategic thinking and ability to define long-term product direction. Excellent leadership, communication, and stakeholder management skills. Advanced or native-level English. What will you find when you join DEUNA? - A multicultural team distributed throughout LATAM - Dynamism, agility and constant innovation - Being part of a high-impact solution for an entire region - The best tools and technology to operate - Being part of the startup culture. - We are in full expansion! Benefits: Vacations and additional PTO 🏝️ Remote work from anywhere 💻 Economic support for health insurance, internet and cell phone line📱🌐 We all own DEUNA, we offer stock options 💸 Learning and development platform 📚 Multidisciplinary, diverse and dynamic team 🧡 Growth and career path 🚀 Be part of a dynamic team that's creating the next generation payments platform. Join us at DEUNA! DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

• Lead the design, implementation, and evolution of cloud infrastructure using Infrastructure as Code. • Drive automation strategies for deployment and infrastructure to ensure high availability, reliability, and efficiency. • Own the architecture and management of AWS networking environments. • Lead the design and operation of containerized platforms and orchestration. • Architect, maintain, and continuously improve CI/CD pipelines at scale. • Define and implement monitoring, observability, and alerting strategies. • Ensure end-to-end security, performance, scalability, and cost optimization of the infrastructure. • Act as a technical partner for engineering and operations teams to enable continuous delivery. • Evaluate, propose, and lead the adoption of new tools, technologies, and best practices. • Provide technical leadership, mentorship, and guidance to engineers.