• As a Sr. Partner Success Associate at Rula, you'll play a crucial role in supporting the ongoing success of our strategic healthcare partnerships. • This role combines project management, healthcare operations, and relationship management skills, offering an excellent opportunity to manage small and mid-sized accounts while growing into broader leadership responsibilities. • Working alongside experienced Partner Success Managers and Directors, you'll help drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone. • You’ll turn complex data into meaningful stories that strengthen our partnerships and guide process optimizations.

Role Description Our client is seeking a ServiceNow developer to support and scale their existing ServiceNow environment. The immediate focus will be helping reduce a growing backlog across multiple modules while partnering closely with an existing developer. This role will start with enhancement and backlog work and is expected to evolve into longer-term project work, including a planned migration from Service Portal to Employee Service Center. The ideal candidate will be strong technically, understand ServiceNow architecture, and communicate effectively with both technical and business stakeholders. This team already has ITSM resources and this role focuses on HRSD and CSM. Qualifications - 10+ years of IT experience - 8-10+ years of ServiceNow development experience - Recent projects supporting HRSD and CSM (Not ITSM) - Hands-on ServiceNow developer with architecture awareness - Experience working across multiple modules in a single instance - Comfortable collaborating closely with another developer in the same environment - Service Portal → Employee Service Center migration experience - Able to ramp quickly and work independently with minimal training - Experience acting as a thought partner (not just ticket-taker) - ServiceNow Legal Service Delivery - ServiceNow Employee Service Center (ESC) - Expert Level Requirements - CANDIDATES MUST LIVE WITHIN IL or 3-4 HRS DRIVING DISTANCE TO BLOOMINGTON, IL, or willing to relocate - MUST HAVE STRONG HRSD and CSM EXPERIENCE Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

• Handling overall responsibility for managing the customer relationship • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services • Acting as a liaison between the customer and varying OSV service delivery areas • Focus on ensuring services adoption and capturing feedback • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations • Prioritizing and driving resolution on escalated customer challenges • Promoting opportunities for two-way communication • Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology • Leveraging customer relationships as needed for prospect references • Keeping customers informed of process and procedural changes • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction

• Serve as the first point of contact for customers, ensuring each interaction is handled with care, clarity, and professionalism through phone and email communication. • Guide customers through scheduling, enrollment, and service-related processes while maintaining organized records and supporting overall operational efficiency. • Respond to customer inquiries through inbound and outbound phone calls and email. • Identify and escalate issues that may impact customer experience or operations. • Review attendance logs and prepare materials to ensure daily accuracy. • Support operational teams remotely during peak periods. • Ensure documentation and processes are updated and followed consistently. • Perform data tagging and maintain organized tracking systems. • Enter and update customer records accurately in internal systems. • Create and manage customer communications and marketing materials. • Track customer conversion from initial inquiry to enrollment. • Monitor scheduling capacity to prevent overbooking or underutilization. • Assist customers in selecting appropriate services based on their needs. • Process enrollments, schedule changes, withdrawals, and related requests using booking platforms. • Maintain clear and accurate communication logs in internal systems. • Execute customer communication workflows, including welcome emails, follow-ups, and re-engagement messaging. • Generate reports to support operational and enrollment insights. • Handle customer concerns professionally and escalate complex matters when necessary. • Provide accurate and friendly information about schedules, enrollment, updates, and cancellations.