• Realizar o onboarding de novos clientes e parceiros, por meio de diagnóstico de negócio e definição de objetivos iniciais em conjunto com o cliente; • Construir estratégias para o alcance dos objetivos do cliente, garantindo primeiros marcos de sucesso através das nossas ferramentas; • Impulsionar a autonomia dos nossos clientes e parceiros no uso de nossas ferramentas, acompanhando indicadores de utilização da plataforma durante a fase de implementação; • Garantir a satisfação dos clientes, atuando como ponte entre os times de produto, vendas e suporte para solucionar problemas e garantir o sucesso da implementação; • Apoiar os clientes e parceiros no setup da ferramenta, conduzindo reuniões de forma adaptativa e alinhada às suas necessidades e expectativas; • Gerenciar simultaneamente múltiplos projetos de implementação, organizando agendamentos com clientes e parceiros e contornando objeções em cenários desafiadores.

• Take ownership of assigned customer relationships and team with your accounts along the customer journey to expand Axway’s footprint. • Grow ARR (Annual Recurring Revenue) with existing customers by maximizing upsell opportunities, while minimizing churn and down-sell. • Continually work with the customer to identify adjacent opportunities for upsells and cross-sells. • Partner with customers to maximize utilization of the Axway solutions within the adoption and expansion phases. • Establish and monitor KPIs such as net revenue retention, net contract retention, etc. • Prepare and maintain a comprehensive customer success plan for each account. • Develop and share best practices with the team members to continually improve our processes’ quality, effectiveness, and efficiency. • Collaborate and share customer feedback with internal teams to enhance product development efforts.

• The Vice President of Customer Success is the executive leader responsible for building and scaling Lone Wolf Technologies customer value, retention, and growth engine. • This role is responsible for transforming the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio. • This leader will redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs), pooled CSM engagement models, and AI-powered digital coverage for long-tail customers. • The Vice President of Customer Success will also lead the implementation and operationalization of a Customer Success platform, establish lifecycle management plays, and strengthen cross-functional alignment across the post-sale customer journey. • The ideal candidate is both a strategic executive and a hands-on operational leader with demonstrated success building scalable Customer Success organizations within complex SaaS environments.

• The Vice President of Customer Success is responsible for building and scaling customer value, retention, and growth engine. • Transform the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function. • Redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs) and pooled CSM engagement models. • Lead the implementation and operationalization of a Customer Success platform and establish lifecycle management plays.