Definiti LLC

• Key point of contact for clients and advisors, ensuring client satisfaction and retention of their book of business • Responsible for following up with clients on year-end data collection, 5500 filings, lost earnings, deposits for submission, Form 5330 filings, document and amendment signatures, service agreement signatures, and other outstanding annual requirements • Monitor and report on project status, missed deadlines, and outstanding tasks using PensionPro and other reporting tools • Ensure timely and professional responses to client communications, follow up on escalations and unresolved inquiries, assist clients in understanding fiduciary responsibility and keeping them informed of regulatory and legislative updates, and collaborate with Retirement Plan Consultants (RPCs) on plan amendments if needed • Assist in the cross-selling of complimentary Definiti services • Coordinate with RPCs to verify project launches and task handoffs, and maintain oversight of plan wrap-up activities • Assist with implementation and conversion processes in partnership with New Business Implementation (NBI) by collaborating with NBI and other teams as needed • Assist, as needed, with updating recordkeeping platforms and other tasks associated with client service • Lead annual client reviews and meetings, providing proactive engagement and support for document-related issues • Maintain accurate documentation and records for compliance and audit purposes • Work in conjunction with all departments across Definiti to ensure client and advisor satisfaction and exceed retention goals • Identify and engage with high-risk clients to mitigate any controllable client losses • Contribute to the ongoing development and refinement of Client Success Manager processes and best practices • Lead POD-level coordination and continuity of client experience • Coach and mentor CSMs across PODs • Identify service gaps and process improvements • Partner closely with Sales, Operations, and Leadership on retention strategies

• Key point of contact for clients and advisors, ensuring client satisfaction and retention of their book of business. • Responsible for following up with clients on year-end data collection, 5500 filings, lost earnings, deposits for submission, Form 5330 filings, document and amendment signatures, service agreement signatures, and other outstanding annual requirements. • Monitor and report on project status, missed deadlines, and outstanding tasks using PensionPro and other reporting tools. • Ensure timely and professional responses to client communications, follow up on escalations and unresolved inquiries, assist clients in understanding fiduciary responsibility and keeping them informed of regulatory and legislative updates, and collaborate with Retirement Plan Consultants (RPCs) on plan amendments as needed. • Assist in the cross-selling of complimentary Definiti services. • Coordinate with RPCs to verify project launches and task handoffs, and maintain oversight of plan wrap-up activities. • Assist with implementation and conversion processes in partnership with New Business Implementation (NBI) by collaborating with NBI and other teams as needed. • Assist, as needed, with updating recordkeeping platforms and other tasks associated with client service. • Lead annual client reviews and meetings, providing proactive engagement and support for document-related issues. • Maintain accurate documentation and records for compliance and audit purposes. • Work in conjunction with all departments across Definiti to ensure client and advisor satisfaction and exceed retention goals. • Identify and engage with high-risk clients to mitigate any controllable client losses. • Contribute to the ongoing development and refinement of Client Success Manager processes and best practices. • Play an active role in POD effectiveness and client retention. • Mitigate risk and client issues by anticipating and identifying issues before escalation.

• The Internal Sales Wholesaler will support the sales team and organization to achieve documented revenue goals through intermediaries such as Financial Advisors, Recordkeeper Wholesalers and CPAs. • Create and implement outbound call campaigns to drive awareness in assigned regions. • Identify and develop new financial advisor relationships in assigned territory through marketing campaigns and outbound calls. • Participate in point-of-sale meetings with prospects, advisors, and/or wholesalers. • Effectively communicate Definiti’s value proposition, products, processes and fees to prospects and referral sources. • Deliver high quality, responsive service to all inbound requests for retirement plan product information and sales support. • Prepare new business proposals and provide cost analysis for all lines of business (Defined Contribution, Defined Benefit, 3(16) Fiduciary Services, Recordkeeping, Solo(k) plans). • Determine custom pricing required to meet minimum annual required revenue (ARR). • Lead advisors and prospective clients through completion of required sales documentation. • Review of client service agreement, plan specifications checklist and client information form to confirm all needed data is received in good order. • Follow up with assigned Sales Consultants to ensure smooth transition of new business paperwork. • Management of prospect illustration process to ensure delivery deadlines are met. • Maintain key data points in client database CRM system. • Ensure smooth transition from sales to implementation.

• Conduct thorough financial consultations to assess clients' needs, risk tolerance, and financial goals • Develop personalized financial plans tailored to each client's unique circumstances • Recommend appropriate investment strategies, insurance products, and other financial solutions • Educate clients on financial concepts and strategies to empower them to make informed decisions • Maintain regular communication with clients to monitor their progress and make adjustments as needed • Generate leads and expand client base through prospecting and networking activities • Stay current on industry trends and regulations to ensure compliance and provide the most up-to-date advice

• Provide day-to-day operational support for 3(16) and Governance retirement plans • Work closely with the 3(16) Consultant to ensure fiduciary responsibilities are executed accurately and timely • Monitor plan activity, coordinate with internal teams, recordkeepers, and service partners • Maintain plan documentation and support compliance-related tasks • Review annual participant notices to ensure accuracy • Distribute required plan sponsor and participant communications via email and mail • Deliver enrollment materials and required notices to plan participants • Monitor recordkeeper accounts to ensure timely deposit of participant contributions • Track investment fund changes and distribute required fund change notices

• The Regional Sales Director is responsible for wholesaling Definiti retirement plan services in assigned territory. • Create new financial advisor relationships that will ultimately sell Definiti retirement solutions. • Wholesale Definiti retirement solutions in assigned region. • Develop new financial advisor relationships that will generate proposals and sales in assigned region. • Obtain sales goal in assigned territory by prospecting new clients. • Maintain a network of advisors, consultants, platform wholesalers, DCIO partners, and other retirement service-focused professionals. • Foster plan sponsor relationships through direct meetings with key contacts and partners. • Manage travel, entertainment, and distribution partnership budgets where necessary. • Manage a territory of targeted relationships. • Maintain appropriate data to analyze challenges, success, and opportunities. • Partner with leadership to create and implement strategies for accelerated growth.

• The Participant Service Center Representative (PSC Representative) provides outstanding customer service while handling incoming and outgoing phone calls, emails, and faxes for plan participants for assigned Definiti retirement plans. • The PSC Representative assists with answering questions about account balances, helps to make withdrawals, transfer funds, or find additional resources. • Maintaining a positive, empathetic, and professional attitude towards participants and clients always and fellow team members. • Take participant calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Respond promptly to participants after thoroughly researching their questions. • Collaborate with other call center professionals to improve customer service. • Proficient in handling participant phone calls for assigned retirement plans (i.e., Daily RK Plans, DB Plans, DC Plans with outside recordkeepers). • Proficient on assigned systems and websites (i.e., Relius Participant Website, Relius DB Utilities, outside recordkeeper websites). • Determining plan eligibility.

• Administer complex defined benefit pension plans in accordance with plan documents, IRS/DOL regulations, and client service agreements • Draft clear, defensible explanations for benefit determinations • Perform and review benefit calculations, including normal retirement, early retirement, vested terminations, death, disability, and lump-sum distributions • Analyze pension data for accuracy, completeness, and compliance; identify discrepancies and compliance risks and recommend corrective action • Ensure pension plan compliance with DOL, IRS and PBGC requirements. Accurately interpret and apply plan document provisions; verify benefit calculations, coordinate and deliver required notices • Prepare, review, and reconcile pension reports, participant statements • Serve as a subject-matter resource for Pension analysts by reviewing work, providing guidance, and supporting quality assurance efforts • Respond to client and participant inquiries with clear, professional written and verbal communication • Collaborate with actuarial, legal, payroll, and client service teams to ensure timely and accurate plan administration • Participate in strategic projects, including new business development and acquisition integration. • Support plan implementation, system coding, and Plan termination projects. • Ensure adherence to internal controls, service standards, and established procedures • Proactively identify process improvements to enhance efficiency, accuracy, and client satisfaction

• Review, interpret, and advise on Plan Documents, Amendments, Notices, and Summary Plan Descriptions. • Manage relationships and consult with clients to oversee annual administration and special projects, as outlined in the scope of services. • Collaborate with Plan Sponsors, Recordkeepers, Financial Advisors, and Auditors to deliver tailored solutions that help clients maintain their qualified plans. • Analyze plan provisions and census data to determine eligibility, key/highly compensated employees, and input relevant data. • Perform contribution allocation calculations, including Match, Safe Harbor, Top Heavy, Profit Sharing, New Comparability, and income allocations for unincorporated businesses. • Conduct ADP/ACP, Coverage, Top Heavy, Non-discrimination, and other Compliance Testing, including corrective actions for failed tests and projected testing. • Prepare and reconcile trust accounting records. • Prepare Valuation and Compliance Reports. • Handle government form preparation, including Form 5500, Form 8955-SSA, & Form 5330. • Provide audit support for large plans. • Conduct annual administration reviews with Plan Sponsors and Advisor, as needed. • Complete plan specifications with recordkeepers when changes are made to plan provisions. • Continuously expand expertise and stay informed on relevant regulations. • Assist with other plan administration inquiries as required. • Actively contribute to the development and enhancement of processes and procedures, valuing creativity and innovation.

• Lead day-to-day project execution, ensuring alignment with timelines, scope, and objectives • Build and maintain project plans, milestones, schedules, and documentation • Facilitate project meetings, track action items, and communicate progress to stakeholders • Partner with business leaders to understand priorities, challenges, and strategic goals • Identify project risks and issues, develop mitigation plans, and escalate as needed • Coordinate resources and collaborate with cross-functional teams to ensure efficient delivery • Monitor project performance and provide regular status updates to leadership • Maintain accurate project documentation, metrics, and artifacts aligned with company standards • Support change management efforts by helping teams prepare for and adopt new processes or solutions • Contribute to continuous improvement of project management processes and practices • Gain a deep understanding of the business by engaging with leaders, teams, and operational workflows • Lead and support business-focused process improvements and operational changes tied to strategic priorities