Take your team from transactional to transformational with automation and expert services for Workday.
Senior Customer Success Manager
Location
Texas
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Senior Customer Success Manager
OneSource Virtual
• Handling overall responsibility for managing the customer relationship • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services • Acting as a liaison between the customer and varying OSV service delivery areas • Focus on ensuring services adoption and capturing feedback • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations • Prioritizing and driving resolution on escalated customer challenges • Promoting opportunities for two-way communication • Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology • Leveraging customer relationships as needed for prospect references • Keeping customers informed of process and procedural changes • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction
Job Requirements
- 2-5 years in a customer facing services role (consulting or account management)
- Proven ability to collaborate and build strong relationships with customers, especially at the executive level
- Proven ability to engage across corporate functions (Services, Professional Services, Product Management)
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Bachelor’s degree required or equivalent experience
- Excellent organization, time management, and communication skills
- Service industry experience a plus
- Up to 30% travel
- Passion for targeted customer focus
Benefits
- Values-based culture
- Upward mobility
- Professional development opportunities
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