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Customer Success Representative
Location
Brazil
Posted
10 days ago
Salary
$1.1K - $1.2K / month
Seniority
Mid Level
Job Description
Customer Success Representative
Job Duck
• Serve as the first point of contact for customers, ensuring each interaction is handled with care, clarity, and professionalism through phone and email communication. • Guide customers through scheduling, enrollment, and service-related processes while maintaining organized records and supporting overall operational efficiency. • Respond to customer inquiries through inbound and outbound phone calls and email. • Identify and escalate issues that may impact customer experience or operations. • Review attendance logs and prepare materials to ensure daily accuracy. • Support operational teams remotely during peak periods. • Ensure documentation and processes are updated and followed consistently. • Perform data tagging and maintain organized tracking systems. • Enter and update customer records accurately in internal systems. • Create and manage customer communications and marketing materials. • Track customer conversion from initial inquiry to enrollment. • Monitor scheduling capacity to prevent overbooking or underutilization. • Assist customers in selecting appropriate services based on their needs. • Process enrollments, schedule changes, withdrawals, and related requests using booking platforms. • Maintain clear and accurate communication logs in internal systems. • Execute customer communication workflows, including welcome emails, follow-ups, and re-engagement messaging. • Generate reports to support operational and enrollment insights. • Handle customer concerns professionally and escalate complex matters when necessary. • Provide accurate and friendly information about schedules, enrollment, updates, and cancellations.
Job Requirements
- Minimum of 2 years of experience in a client-facing role, such as customer service or sales.
- Strong verbal and written English communication skills.
- Excellent customer service and problem-solving abilities.
- Comfortable handling high call volumes in a virtual environment.
- Ability to multitask across calls, emails, and system updates.
- Detail-oriented with strong organizational skills.
- Proactive, self-motivated, and reliable with strong follow-through.
- Positive and professional attitude with a solutions-oriented mindset.
- Empathetic and emotionally intelligent when interacting with customers.
- Ability to actively listen and respond thoughtfully.
- Adaptable and composed in fast-paced or high-volume situations.
- Strong teamwork and collaboration skills.
- Coachable with a willingness to learn and apply feedback.
- Experience supporting U.S.-based clients preferred.
- Familiarity with scheduling, booking, or customer management systems.
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
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