- Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours Shape the future of Sportsbook Operations as part of a fast-moving team supporting one of the most recognized sports brands in the US. As a Sportsbook Operations Associate, you'll drive day-to-day execution by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states. You'll collaborate with Customer Experience, Trading, and Marketing teams to solve complex challenges and maintain high standards of accuracy and responsiveness. What You'll Do - Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes. - Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected. - Support and collaborate with other parts of the business, such as Operations, Trading, Customer Experience, and Marketing teams, to help proactively diagnose and solve questions from our customers. - Run processes to support quality assurance, problem escalation, and competitor tracking. - Become an expert in using our internal marketing and bonus tools; always looking to optimize processes and tools to enable flawless execution across multiple apps and states. What You'll Bring - At least 1 year of experience in online gaming or a relevant online B2C environment with a strong focus on customer needs and experience. - Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment. - Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools. - Flexibility to work on shifts including nights and weekends - due to the nature of the sporting calendar, this position will regularly include evening and weekend shifts, which include five days of work with two days off. - An understanding of the Sportsbook and iGaming industry would be considered an advantage. - The ability to become licensed through applicable regulatory agencies. #LI-ND1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Support sales-to-operations forecasting and project execution activities in Certinia. • Assist with billing inquiries and escalations, ensuring timely follow-up and resolution. • Support month-end reporting and project closure processes. • Coordinate customer recognition programs in partnership with vendors and Implementation teams. • Identify opportunities for process improvements in billing, forecasting, and operational workflows. • Collaborate cross-functionally with Finance, Sales, Implementation, and Operations teams to support project execution. • Maintain reporting tools and dashboards to track forecasting accuracy and operational performance. • Provide administrative and operational support for operational efficiency initiatives. • Other duties as assigned.

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Candidates must reside in the greater Houston, Dallas or surrounding areas in Texas. Starting Pay: $16.00/hr Start Date: June 22nd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications What you'll bring: - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.