QAD

Title: QAD, Inc. Systems Architect, Integrations | SmartRecruiters Location: Miami, FL Employees can work remotely Full-time Time Type: Full Time Department: Services Location: United States of America - Ohio Job Description: Company Description Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected workforce.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience. With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time. Job Description The Systems Architect at Redzone is a critical, customer-facing role responsible for managing and executing the lifecycle of data integration projects. Serving as a hybrid Technical Project Manager and Integrations Specialist, you will guide customers through the discovery, planning, configuration, and deployment of reliable data pipelines between Redzone and their third-party systems (such as ERPs or CMMS platforms). This role requires a technical generalist who excels at driving project milestones, managing customer relationships, and using platform tools, including AI-assisted middleware tools like Boomi, to perform hands-on configurations. You will ensure seamless data exchange across Redzone's core integration pathways: SFTP, Public RESTful APIs, Single Sign-On (SSO), and OPC UA Automation. This position is full-time, exempt, remote and based in the United States. Employee may be required to travel occasionally, up to 10% annually. Key Responsibilities and Duties Integration Project Management & Customer Relations - Lead Integration Delivery: Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time. - Technical Discovery: Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans. - Consultative Guidance: Clearly explain complex integration concepts to both technical and non-technical stakeholders, establishing clear partnership boundaries and expectations. Hands-On Technical Configuration - API Suite Support: Guide customers on how to interact with Redzone's standard RESTful OpenAPI library. Provide clear architectural advice on how customers must iterate operations programmatically. - SFTP Utility Deployment: Set up and test automated one-way data imports (via CSV templates) utilizing FTP clients. - SSO Implementation: Coordinate and configure Single Sign-On integrations using SAML-based Identity Providers (IdPs), managing automatic user provisioning and customer metadata exchange. - OPC UA & Data Automation Setup: Assist in provisioning and configuring Redzone’s proprietary client agent (RZLogger) alongside standard OPC Servers (such as KepServerEX) to automatically pull PLCs and other industrial devices’ data. Middleware Utilization & Boundaries - AI-Assisted Middleware Mapping: Leverage specialized AI tools (such as Boomi) to quickly build, transform, and manage data workflows within the Boomi environment. - Enforce Integration Boundaries: Educate customers on the technical boundaries of the Redzone ecosystem. - Maintain Agnostic Support: Reinforce that Redzone is system-agnostic. Support and coach the customer’s IT team or partners as they build and host their own automated middleware workflows, while stepping in to handle the Redzone-side configurations, or owning integrations solutions for customers who purchase integrations projects from Redzone. Key Boundaries of the Role (What You Do Not Do) - No PLC/Hardware Engineering: You will coordinate the data-gathering setups (OPC UA/RZLogger), but you will not write low-level PLC code or perform physical instrumentation engineering. - No Outbound Scraping: Redzone does not programmatically "fetch" or pull data from external third-party environments; you will configure Redzone to receive incoming data pipelines managed by either Redzone or the customer. Qualifications - Experience Level: 3–5 years of experience in a technical consulting, technical project management, or integrations engineering role, ideally within a manufacturing, supply chain, or enterprise SaaS environment. - Strong Project Management: Proven track record of managing multiple customer projects simultaneously, managing stakeholder expectations, and driving project timelines. - Exceptional Communication: Superior relationship-building skills with a demonstrated ability to switch seamlessly between speaking with frontline factory operators, technical IT engineers, and corporate executives. - Integrations Generalist Core: Solid conceptual and practical understanding of: - Web Services: RESTful API architecture, JSON data formats, HTTP methods, and Bearer Token/OAuth authentication flows. - File Transfers: SFTP server structures, directory management, and CSV format constraints (UTF-8). - Identity Management: SAML, SSO architecture, Identity Providers (IdP), and claims configuration. - Industrial Automation Basics: Fundamental understanding of OPC UA or Modbus architecture, Kepware/KepServerEX, and VM networking logic. - Adaptability & Tech Savvy: High comfort level adopting new technology interfaces and leveraging generative AI tooling to accelerate operational configurations. Familiarity with integration middleware, EDI, and AI tools. Additional Information Compensation Package: - Base pay range: $120,000-130,000 USD Annual (12 Months) - Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity. - This position is also eligible for an annual company performance bonus. - U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs. About QAD and QAD Redzone: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote

• Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time. • Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans. • Provide clear architectural advice on how customers must iterate operations programmatically. • Guide customers on how to interact with Redzone's standard RESTful OpenAPI library. • Coordinate and configure Single Sign-On integrations using SAML-based Identity Providers (IdPs). • Assist in provisioning and configuring Redzone’s proprietary client agent (RZLogger) for data automation setup. • Leverage specialized AI tools to quickly build, transform, and manage data workflows within the Boomi environment.

• Support sales-to-operations forecasting and project execution activities in Certinia. • Assist with billing inquiries and escalations, ensuring timely follow-up and resolution. • Support month-end reporting and project closure processes. • Coordinate customer recognition programs in partnership with vendors and Implementation teams. • Identify opportunities for process improvements in billing, forecasting, and operational workflows. • Collaborate cross-functionally with Finance, Sales, Implementation, and Operations teams to support project execution. • Maintain reporting tools and dashboards to track forecasting accuracy and operational performance. • Provide administrative and operational support for operational efficiency initiatives. • Other duties as assigned.

Title: QAD, Inc. Operational Excellence Manager | SmartRecruiters Location: Salt Lake City, UT, USA United States,, Illinois Work Type: Remote, Full Time - Compensation: USD 125,000 - USD 150,000 - yearly Job Description: Company Description: Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology - not the people. At Redzone, we are all about the people, what we call "the connected worker." We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work - one plant at a time. Job Description: The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers' shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.Before applying, please read below:This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.Bilingual in English and Spanish preferred, but not required. Responsibilities* Oversees and coaches 5-7 customers at a time - Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments - Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor - Tracks performance data and customer uplifts throughout the deployment - Leads process improvement and kaizen activities for customers - Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results - Facilitates remote weekly customer progress meetings - Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer - Manages project schedules with customers - Provides Success Assessments upon project completion - Delivers executive overviews and provides customers with information related to all Redzone programs - Troubleshoots customer technical issues as needed - Supports customer identification of next steps in their Redzone journey - Other duties as assigned Qualifications: * Fluent in both English and Spanish preferred. - Senior Operations Leadership experience in manufacturing environments required - Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager - Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement - Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients - Ability to develop/maintain strong relationships with clients and internal teams - Excellent interpersonal and organizational skills - Strong written and verbal communication skills - Sound judgment and excellent assessment skills - Ability to manage time effectively and to work in a high paced, high growth environment - Ability to prioritize tasks within active projects to meet critical path deadlines - Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook) - Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information - Able to learn software required to perform successfully in this position - Programmable Logic Controller (PLC) experience and familiarity is desired, but not required - Must be able to provide proof of valid state drivers license Education/Experience* BA or BS - Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management - 2 years in a similar position, providing direct coaching to business clients, is desired but not required Additional Information: * Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. - Opportunity to join a growing business, launching into its next phase of expansion and transformation. - Collaborative culture of smart and hard-working people who support one another to get the job done. - An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy. - Compensation packages based on experience and desired skill set Compensation Package:* Base pay range: $125,000 - $150,000 USD Annual (12 Months). - Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity. - This position may be eligible for additional performance incentives - U.S. benefits package includes medical, dental and ,vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance program. #LI-KF1About QAD and QAD Redzone:QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD's vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote">

• Oversees and coaches 5-7 customers at a time • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor • Tracks performance data and customer uplifts throughout the deployment • Leads process improvement and kaizen activities for customers • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results • Facilitates remote weekly customer progress meetings • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer • Manages project schedules with customers • Provides Success Assessments upon project completion • Delivers executive overviews and provides customers with information related to all Redzone programs • Troubleshoots customer technical issues as needed • Supports customer identification of next steps in their Redzone journey • Other duties as assigned

• Conduct high-impact, interactive client discovery sessions to uncover deep business pain points, strategic goals, and operational bottlenecks • Actively participate in the qualification process, analysing prospect requirements to ensure our Adaptive ERP, and complementary solutions are the perfect engine for their needs • Design, build, and deliver compelling software demonstrations and executive presentations • Partner with the sales team—acting as a seamless, elite pit crew—to build customised win strategies, craft RFP/RFI responses, and navigate complex technical evaluations • Maintain a premier level of knowledge regarding QAD’s suite of solutions, manufacturing industry trends, and the competitive grid

• Conduct high-impact, interactive client discovery sessions to uncover deep business pain points, strategic goals, and operational bottlenecks specifically related to financial processes, accounting, and regulatory compliance. • Actively participate in the qualification process, analysing prospect requirements to ensure our Adaptive ERP, and complementary solutions are the perfect engine for their financial needs. • Design, build, and deliver compelling software demonstrations and executive presentations. • Partner with the sales team—acting as a seamless, elite pit crew—to build customised win strategies, craft RFP/RFI responses, and navigate complex technical evaluations. • Maintain a premier level of knowledge regarding QAD’s suite of solutions, financial and accounting industry trends (e.g., IFRS, US GAAP) , and the competitive grid.

• Act as the primary contact for inbound leads, ensuring timely follow-up, qualification, and handoff to the appropriate Sales Executive • Own the full ERP prospecting lifecycle, from managing inbound interest to driving proactive outbound campaigns that generate qualified pipeline • Execute outbound prospecting strategies across phone, email, social, and events to engage decision-makers within key manufacturing and supply chain accounts • Identify and drive both net-new opportunities and opportunities within QAD’s existing customer base • Partner with Marketing to maximize pipeline impact from campaigns, events, and digital programs • Document all activities in CRM and provide insight to Marketing on lead quality, conversion trends, and market feedback.

• Ability to meet regular renewal and customer satisfaction targets. • Accountable for driving customers to be referenceable. • Responsible for “Customer Journey” artifact development, maintenance, and delivery. • Responsible for tracking all customer-related interactions and updates in Salesforce. • Monitor customer growth and changes in personnel. • Increase customers’ utilization of QAD products. • Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. • Support deal execution as needed, including the customer procurement group. • Notify sales executives of new opportunities for existing customers or new leads.

• Influence prospective customers with support onsite and provide remote executive overviews • Be a subject matter expert in all Redzone modules • Lead onsite and remote opportunity assessments for prospective customers • Provide mentorship and development for account executives • Create technical scoping documents and liaise with Project Manager/Implementation teams • Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses • Coordinate completion of RFP / RFQs