Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: June 22nd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Role Description We are currently seeking a highly motivated and empathetic Customer Service Representative to join our dynamic team. In this role, you will play a crucial part in ensuring that every patient and client interaction reflects our commitment to excellence in care and service. You will be the first point of contact for patients, families, and healthcare professionals, providing timely and accurate information, scheduling appointments, managing inquiries, and addressing concerns effectively. This position requires a detail-oriented individual with excellent communication skills and a passion for helping others. As a Customer Service Representative at iCare Psychiatry and Behavioral Services, you will contribute to a supportive environment that values respect, professionalism, and patient confidentiality. - Greet and assist patients and visitors in a courteous and professional manner. - Answer incoming phone calls promptly and provide accurate information regarding services and appointments. - Schedule and confirm patient appointments using the company’s management system. - Maintain patient records and update information in compliance with privacy policies. - Handle patient inquiries, complaints, and concerns effectively and escalate issues when necessary. - Coordinate communication between patients, healthcare providers, and administrative staff. - Process billing information and assist patients with insurance verification and payment procedures. Qualifications - High school diploma or equivalent; additional certification in customer service or related field is a plus. - Proven experience in customer service, preferably in a healthcare or hospital setting. - Excellent verbal and written communication skills. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Proficiency in using computer software and patient management systems. - Ability to maintain strict patient confidentiality and adhere to HIPAA regulations. - Compassionate and patient-focused attitude with a strong commitment to providing quality service. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Training & Development - Work From Home - Flexible Schedule

- Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries. - Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged. - Assist clients in navigating their cases by providing updates and information about the legal process. - Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary. - Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

• Follow company policies and instructions, and maintain the company's equipment and prestigious image • Adhere to working hours, schedules, breaks, and tasks assigned; deliver work before the deadline • Answer contact center inbound calls and serve customers with the required services • Handle inbound and outbound customer transactions across all channels including voice, WhatsApp, social media, email, live chat, and any other customer service channels • Handle customer complaints, inquiries, and feedback through all customer service channels; ensure mastery shopping services and enhance customer satisfaction • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution • Make outbound telemarketing and sales calls for company projects • Collect and accurately record customer feedback and information • Maintain and achieve individual Key Performance Indicators (KPIs) including quality scores, resolution time, and customer satisfaction metrics • Contribute to enhancing overall customer experience and satisfaction • Update customer records and case logs in the CRM system accurately