Mountain Warehouse

• We are looking for technically strong and organised senior developers to join the Web Development team and the team responsible for systems related to Customer Experience and Customer Service. • The applications are a mixture of internal services and public-facing applications, based on a range of tech stacks and across cloud, datacentre, and modern edge/serverless environments.

Title: Customer Care Advisor - English Speaker Department: Customer Care Job Description: Location: Remote (UK or Ireland) Hours: Full-Time | 40 Hours within: - Monday – Friday: 6:30am – 10:00pm - Saturday & Sunday: 9:00am – 5:30pm Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated Customer Care Advisor to join our vibrant, remote team. About the Role Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities - Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values We would like to meet someone who is - Fluent in English (spoken and written) - Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) - Clear, confident communicator with excellent written skills - Comfortable handling challenging conversations with empathy and professionalism - Familiar with tools like Outlook, Word, Excel, and web browsers - Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus - Positive, energetic, and proactive with a “can-do” attitude - Thrive in a fast-paced environment and enjoy working as part of a supportive team Benefits - Competitive salary and benefits package - Fully remote - Holiday allowance - 50% staff discount & 25% for family and friends - Pension scheme

At Mountain Warehouse, we understand that IT is core to our success as a business, so we invest heavily in our in-house team. The development department is divided into product-based teams, all using variants on Kanban for project prioritisation and a focus on continuous delivery, mostly with usage of microservices. **** We are a collaborative team with a strong culture of code reviews, occasional pair programming and plenty of unit testing. We’re keen to write code following best practices and to continuously find ways to improve. The work is a mixture of greenfield and legacy projects (much like any mature organisation) using React, React Native, Typescript, C#, and MongoDB. However, our microservices approach allows us to alter the technology as appropriate. ****

- Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values

• Provide fast, friendly, and effective support via phone, live chat, and email • Help customers throughout their journey—from product queries to post-purchase care • Collaborate with internal teams to provide timely resolutions • Monitor and report customer trends to improve our service • Take ownership of your personal development and contribute positively to the team • Maintain strong performance aligned with KPIs and company values

- Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values

- Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values

We are a fast-paced retail company dedicated to providing exceptional service to our customers across the globe. With our commitment to quality and innovation, we’re seeking a **People Generalist** for **Central Europe (Poland, Germany & Austria)** to join our People Team and support the continued growth and success of our business.****The Mountain Warehouse People team has an evolving People Strategy with an emphasis on providing all of our colleagues with a great experience and becoming an employer of choice. We’re building great foundations ready to take forward systems, engaging colleague initiatives, progressive policies and development to support our colleagues becoming the best they can. ****As a People Generalist, you will play a key role in delivering operational HR support across Poland, Germany, and Austria. You will act as a key point of contact for HR queries, ensuring consistent, compliant people practices across the retail business.****The role combines hands-on operational delivery with advisory support to retail leadership, contributing to effective ways of working and a positive colleague experience.