Togetherwork

• Conduct client data readiness assessments, evaluating source systems, data quality, and migration complexity during early implementation phases. • Define data cleansing, transformation, and validation frameworks to improve migration success rates. • Partner with Implementation Project Managers and Solution Consultants to ensure data architecture supports predictable delivery timelines. • Establish standardized migration playbooks, mapping templates, and reusable ETL frameworks to accelerate onboarding and reduce implementation risk. • Design and maintain conceptual, logical, and physical data models within Microsoft Dynamics 365 (Protech). • Define and document data architecture standards, integration patterns, and governance best practices. • Architect and oversee ETL processes using SSIS and other standard ETL tools. • Design and implement integrations leveraging KingswaySoft and/or Pentaho Data Integration. • Lead data migration strategy and execution support for onboarding and implementation projects. • Identify data dependencies, risks, and integration gaps early in the delivery lifecycle. • Ensure secure, scalable, and high-performance data exchange between D365 and external systems. • Collaborate with Product and Engineering to assess the architectural impact of platform enhancements. • Partner with Analytics teams to ensure reporting accuracy, consistency, and data integrity. • Develop reusable integration templates, migration accelerators, and standardized data patterns. • Proactively identify systemic data design issues and recommend improvements to reduce rework and onboarding delays. • Utilize AI-enabled tools to analyze source system data structures, identify data quality risks, and support scalable migration and integration architectures. • Maintain clear documentation of data flows, mappings, transformations, and integration logic.

• Togetherwork is seeking a Principal Architect, AI & Developer Productivity to own how AI accelerates the software development lifecycle across the portfolio. This is a hands on leadership role for someone who has shipped AI augmented engineering tooling at scale and can prove measurable improvements in developer throughput, software quality, and cycle time. • You will define and operationalize the AI assisted development stack across the organization: IDE assistants, code review automation, test generation, security scanning, documentation, and release automation. You will set the standards, build the platform, and drive adoption across product teams. You will measure outcomes against DORA metrics and retire tools that do not produce returns, regardless of how fashionable they are. • Define and operationalize the AI assisted engineering platform across the portfolio, covering IDE assistants, agentic coding tools (Claude code, cursor, etc), code review automation, test generation, security scanning, documentation, and release automation. • Architect a model and vendor agnostic abstraction layer so the organization is not locked into a single tool, model, or provider as the landscape evolves monthly. • Establish reference architectures and golden paths for AI augmented workflows that teams can adopt without forcing a single stack across all products. • Establish acceptable use, IP protection, intellectual property leakage prevention, secret scanning, and data exfiltration controls for AI in the SDLC. • Implement open source license scanning to prevent contamination from AI generated code that reproduces GPL, AGPL, or other restrictive license material. • Define audit trail and traceability standards: which AI tool wrote what code, what tests were generated, what was reviewed, what was approved. • Partner with Security, Legal, Compliance, and Risk to embed SOC 2, PCI, PII, SOX, data residency, and other regulatory requirements into the platform design. • Support audit and risk assessment readiness by ensuring platform documentation, logs, and controls meet enterprise and regulatory expectations. • Embed AI driven capabilities into CI/CD: automated pull request review, test synthesis, flaky test triage, vulnerability remediation, intelligent rollout, and incident analysis. • Establish quality gates for AI generated code including coverage, mutation testing, security scanning, and license compliance before merge. • Lead enablement across product teams: onboarding paths, paved roads, internal developer portal capabilities, and training for AI assisted workflows. • Treat developer experience as a product with clear roadmaps, success metrics, user research, and feedback loops. • Distinguish real productivity from the illusion of productivity. AI tools inflate volume metrics without necessarily delivering value, and traditional metrics like commits and lines of code are unreliable in AI native workflows. • Report tool cost against measured outcomes. Make kill, scale, or replace decisions on tools that do not return $2 to $3 of value for every $1 of cost. • Maintain an evaluation harness so new tools can be benchmarked against incumbents on real internal work, not vendor demos. • Evaluate and select tooling across the current market: GitHub Copilot Enterprise, Cursor, Claude Code, and emerging entrants. Negotiate enterprise terms in partnership with procurement. • Make defensible build vs buy decisions on AI components, frameworks, and pipeline integrations based on cost, security posture, switching cost, and outcomes. • Stay current on emerging tools and models. Recommend platform evolution quarterly rather than annually. The field moves monthly. • Bring acquired engineering teams onto the standard AI augmented SDLC platform with a clear runbook for tooling rationalization. • Evaluate acquired company SDLC tooling and provide structured recommendations on what to integrate, rationalize, or retire. • Own the total cost of AI in the SDLC: license consumption, token spend, infrastructure, and developer time. Implement chargeback, cost ceilings, observability, and alerting. • Manage token spend at scale. • Build cost models for new tool rollouts that include training, change management, and ongoing platform support, not just license fees. • Partner with engineering leaders, product, security, legal, and procurement to align platform direction with business strategy. • Mentor senior engineers and engineering managers on AI assisted development patterns and the discipline required to use them effectively. • Communicate architecture decisions, trade offs, and platform outcomes clearly to executive stakeholders including the CTO and CFO.

Role Description As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. - Provide technical support to customers via email, phone, and virtual sessions. - Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. - Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. - Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. - Translate technical concepts into easy-to-understand explanations for non-technical users. - Document customer interactions and contribute to internal knowledge bases. - De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. - Collaborate with other support team members to improve processes and customer experience. Qualifications - Deep Knowledge of Rock Gym Pro (REQUIRED) - Extensive hands-on experience with Rock Gym Pro. - Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. - Strong troubleshooting ability to identify and resolve software issues efficiently. - Training and Instructional Experience - Comfortable providing one-on-one and group training via phone, email, and virtual sessions. - Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. - Strong Communication Skills with a Customer-Centric Approach - Excellent verbal and written communication skills. - Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. - Clear and concise in both technical explanations and customer-facing responses. - A Learner at Heart - Open-minded and excited to learn new processes and technologies. - Curious and proactive in seeking solutions and improving workflows. - Thrives in an environment that requires continuous learning and adaptability. Benefits - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with company match up to 4% - Flexible paid personal/vacation time built on mutual trust and accountability - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits & Engagement Platform

Role Description We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization. - Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements. - Assist clients with budget entry, expense tracking, and monthly contributions management. - Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision. - Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager. - Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects. - Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives. Qualifications - Bachelor's Degree in Accounting with 5+ years of accounting experience. - Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits. - Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously. - Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences. - Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment. Requirements - Experience with project management software such as Monday.com or Asana. - Controller-level experience at a small to mid-sized company or nonprofit. - Experience with nonprofit and restricted funds accounting and reporting. - Strong analytical and problem-solving skills. Benefits - Medical, dental, and vision insurance options - 100% employer-paid short and long-term disability - Basic Life Insurance - 401(k) with 100% company match - Flexible paid personal and vacation time built on mutual trust and accountability - 10 sick days annually - 10 company-paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits and Engagement Platform

Onboarding Specialist Location: Columbus, GA or Atlanta, GA preferred. Open to Remote We are looking for an Onboarding Specialist to guide new SMB customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes. The Onboarding Specialist partners closely with Product, Customer Success, Support, PMO, and Performance Insights—executing standardized onboarding engagements that drive adoption and long-term customer success. What you'll do: Customer Onboarding & Adoption - Execute standardized onboarding engagements aligned to defined onboarding frameworks, timelines, and scope - Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption - Deliver training and enablement resources tailored to customer needs and maturity - Identify onboarding risks, escalate issues appropriately, and support resolution to maintain delivery momentum Delivery Execution & Coordination - Track onboarding progress against milestones, timelines, and success criteria - Maintain accurate onboarding documentation, customer notes, and delivery artifacts throughout the engagement lifecycle - Collaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams - Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models Continuous Improvement & Enablement - Contribute to the documentation and refinement of onboarding processes, templates, and best practices - Participate in feedback loops to improve onboarding quality, consistency, and efficiency - Support adoption of new tools, methodologies, and operating standards introduced by the organization AI-Enabled & Data-Driven Ways of Working - Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency - Use data, dashboards, and AI-supported insights to monitor onboarding health, identify risks early, and inform next steps - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery - Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows What you'll bring: - Experience supporting SaaS onboarding, implementation, or customer enablement engagements - Strong customer-facing communication, facilitation, and training skills - Ability to manage multiple onboarding engagements with accountability and attention to detail - Comfort working within structured delivery frameworks and onboarding plans - Ability to document requirements, configurations, and processes clearly and accurately - Familiarity with onboarding methodologies, tools, and delivery frameworks - Comfort working with data, dashboards, and structured processes - Organized, proactive, and execution-focused with strong follow-through - Customer-centric and adaptable in dynamic environments - Ownership-oriented, proactive, and accountable - Collaborative team player aligned to shared outcomes and delivery standards - Analytical and problem-solving skills with a focus on customer outcomes - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications - Excellent written and oral communication skills Why This Role: - Serve as a key delivery contact during a critical phase of the customer journey, setting the foundation for long-term success - Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment - Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact - Contribute directly to measurable outcomes—customer satisfaction (CSAT), onboarding cycle time, and early adoption—that matter to the business - Own individual OKRs aligned to executive and functional priorities, with measurable outcomes tracked throughout the year The Company offers a comprehensive employee benefits program, including: - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with 100% company match up to 4% - Non-Exempt employees have a generous accrual policy - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here

Role Description We are looking for a Senior Knowledge Base Specialist to serve as the owner of all customer-facing help centers and knowledge bases across the Togetherwork portfolio. This role is responsible for the quality, accuracy, organization, and completeness of knowledge content supporting 33+ SaaS products and 12+ vertical markets. The Senior Knowledge Base Specialist partners closely with Support, Product, Engineering, and Customer Education to ensure customers have accurate, accessible, and always-current documentation—driving self-service adoption, ticket deflection, and long-term customer success. What you'll do: - Knowledge Base Ownership & Strategy - Own the quality, accuracy, organization, and completeness of all customer-facing knowledge bases and help centers across the Togetherwork product portfolio. - Define and maintain content standards, taxonomy, article templates, and style guidelines to ensure a consistent, high-quality experience across all products. - Establish and operate a structured content audit cadence to identify outdated, missing, or underperforming articles and drive them to resolution. - Build and maintain dashboards tracking knowledge base health metrics: article coverage, search success rate, deflection rate, customer satisfaction scores, and content freshness. - Cross-Functional Coordination & Content Operations - Serve as the primary liaison between Support, Product, Engineering, and Customer Education to ensure knowledge base content stays current with every product release, update, or change. - Build and manage a lightweight intake and review process so that product launches, feature updates, and bug fixes automatically trigger knowledge base updates. - Partner with Support to analyze ticket trends and identify content gaps, converting high-volume issues into clear, searchable self-service articles. - Partner with Product and Engineering to review release notes, changelogs, and internal documentation, translating technical detail into customer-ready content. - Coordinate with Customer Education to align knowledge base content with training materials, onboarding journeys, and certification programs. - Content Writing & Editorial Excellence - Write, edit, and publish clear, accurate, and well-structured help articles, how-to guides, release notes, FAQs, and procedural documentation for a non-technical customer audience. - Adapt tone, depth, and format to serve customers across a wide range of technical comfort levels—from novice users to power administrators. - Maintain editorial rigor: every article should be findable, scannable, and actionable. - Manage the full content lifecycle from creation through review, publication, versioning, and retirement. - AI-Enabled & Data-Driven Ways of Working - Lead Togetherwork's use of AI tools to scale knowledge base authoring—leveraging AI to draft, expand, and revise content efficiently without sacrificing accuracy or voice. - Design and operate AI-assisted audit workflows to systematically review content for accuracy, completeness, clarity, and alignment with current product functionality. - Evaluate and implement AI authoring and knowledge management tools that improve team productivity and content quality. - Establish guardrails and quality control processes to ensure AI-generated or AI-assisted content meets Togetherwork's standards before publication. - Use data, dashboards, and AI-supported insights to monitor knowledge base health and identify content risks early. - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day content operations. - Search Optimization & Findability - Optimize knowledge base content for internal search, ensuring customers can find answers quickly and support ticket deflection is measurable. - Analyze search data to identify failed queries and content gaps, closing them proactively. - Apply SEO best practices where applicable to drive organic discovery of public-facing help content. Qualifications - 3–6 years of experience in knowledge management, technical writing, content strategy, or documentation roles—ideally within a B2B SaaS environment. - Demonstrated experience owning and managing a customer-facing knowledge base or help center at scale, including content auditing, governance, and quality programs. - Strong content writing skills with a portfolio showing the ability to translate complex product functionality into clear, accessible customer-facing documentation. - Hands-on experience using AI tools (such as ChatGPT, Claude, Notion AI, or similar) for content drafting, editing, summarizing, and auditing—including building repeatable AI-assisted workflows. - Experience coordinating content updates across cross-functional stakeholders including Product, Support, Engineering, and Customer Success. - Familiarity with knowledge base platforms such as Zendesk, Confluence, Guru, Document360, HelpDocs, or similar tools. - Experience with content analytics: search performance, deflection rate, article satisfaction scores, and coverage analysis. - Strong editorial instinct for clarity and structure; ability to distinguish between technically correct and genuinely useful content. - Data-informed approach to prioritization using search data, ticket trends, and satisfaction scores. - Detail-oriented, organized, and execution-focused with strong follow-through. - Collaborative team player aligned to shared outcomes and delivery standards. - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications. - Excellent written and oral communication skills. Benefits - Salary Range: $100,000 – $102,000 + 5% bonus. - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with 100% company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave.

Role Description Onsight Pro is a modern gym management platform built for climbing and fitness facilities, and we're actively growing our customer base by migrating gyms from our legacy platform. As that migration program scales, we need a dedicated support professional to own the customer experience from the moment a gym goes live — through onboarding, an elevated stabilization period, and into long-term ongoing support. The Customer Support Specialist will serve as the primary point of contact for customers after they launch on Onsight Pro. In the near-term, this means guiding newly migrated customers through onboarding and training, managing a structured post-migration Hypercare period, and providing steady-state support as customers settle into day-to-day operations on the platform. This is a role with real ownership and visibility. You'll be at the front line of the Onsight Pro customer experience at a pivotal stage in the product's growth. What You’ll Do - Customer Onboarding & Training (Near-Term Priority) - Conduct onboarding calls and training sessions with gym owners and front desk staff to walk them through key platform workflows. - Orient customers to core Onsight Pro features including check-in, point of sale, membership management, reporting, and integrations (Stripe, Smartwaiver). - Send follow-up documentation, workflow guides, and resources to support customers after training sessions. - Help customers build confidence and operational independence in the platform ahead of and immediately following go-live. - Post-Migration Hypercare Support - Serve as the dedicated point of contact for customers immediately following their go-live. - Conduct regular check-in calls with customers to monitor stability, surface issues early, and maintain customer confidence. - Triage incoming issues, classifying them as bugs or feature requests and evaluating severity using established priority frameworks. - Create, document, and manage issue tickets, ensuring problems are clearly described, properly prioritized, and routed to the appropriate teams. - Communicate resolution timelines and status updates to customers throughout the fix cycle. - Coordinate internal validation of fixes before returning issues to the customer for confirmation. - Manage customer re-testing and officially close out resolved issues. - Transition customers from Hypercare to standard support when stability criteria are met. - Defect & Issue Triage - Participate in regular defect triage meetings, bringing customer impact data and support ticket volume to prioritization discussions. - Track issues using established P1–P4 severity levels, escalating critical issues immediately and routing lower-priority items through standard channels. - Ensure support tickets are accurately linked to corresponding engineering issues for proper tracking and reporting. - Ongoing Customer Support - Provide responsive, knowledgeable support to Onsight Pro customers after they exit the Hypercare period. - Handle inbound support inquiries related to platform workflows, billing, integrations, and general usage. - Identify trends in customer questions and issues, and surface patterns to the Product team to inform roadmap and documentation priorities. - Contribute to the development of support documentation, help articles, and internal runbooks. - Customer Communication & Documentation - Communicate proactively and clearly with customers — in writing and over calls — across all phases of the customer lifecycle. - Document meeting summaries, decisions, and action items promptly after each customer interaction. - Build strong, trust-based relationships with customers during a period of significant change for their businesses. Qualifications - Experience in a customer-facing support, customer success, implementation, or training role, preferably in a SaaS or software environment. - Strong written and verbal communication skills — you can translate technical concepts into plain language for small business owners, and business context into clear details for an engineering team. - Comfort working with issue-tracking and support ticketing tools (e.g., Jira, Zendesk, or similar). - An organized, process-oriented mindset; you can work within defined workflows while also helping to improve them over time. - Ability to manage multiple customers simultaneously at different stages of their lifecycle — from onboarding through long-term support. - A collaborative approach — you'll work closely with Migration, Product, and Engineering teams and need to be an effective bridge between them and the customer. - Experience with Rock Gym Pro and/or the climbing industry. Benefits - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave. - Pet Insurance. - Medical Travel Benefits. - Infertility Benefits. - Teladoc. - Employee Assistance Program. - Wellness Benefits & Engagement Platform.

Role Description We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success. What you’ll do: - Customer Onboarding & Implementation - Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope. - Configure SaaS applications based on documented customer requirements and established best practices. - Guide customers through setup, validation, and go-live readiness activities. - Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum. - Training & Enablement - Deliver end-user and administrator training to support successful product adoption. - Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs. - Ensure customers are prepared for a successful transition to Customer Success or Support teams. - Delivery Execution & Documentation - Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle. - Track and report progress against milestones, timelines, and success criteria. - Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting. - Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models. - AI-Enabled & Data-Driven Ways of Working - Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency. - Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early. - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery. - Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows. Qualifications - Experience delivering SaaS onboarding or implementation engagements. - Strong customer-facing communication, facilitation, and training skills. - Technical aptitude for system configuration and solution setup. - Ability to manage multiple onboarding engagements with accountability and attention to detail. - Comfort working within structured delivery frameworks and onboarding plans. - Ability to document requirements, configurations, and processes clearly and accurately. - Organized, proactive, and execution-focused with strong follow-through. - Collaborative team player aligned to shared outcomes and delivery standards. - Analytical and problem-solving skills. - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications. - Excellent written and oral communication skills. Benefits - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with 100% company match up to 4%. - Non-Exempt employees have a generous accrual policy. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave. Company Description Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Configuration Specialist (SMB) Location: Remote We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale. What you'll do: Configuration Execution - Execute system configuration tasks based on documented requirements, implementation plans, and defined standards - Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables - Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff - Maintain a high bar for output quality, minimizing rework and post-handoff corrections Delivery Support & Coordination - Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements - Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates - Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution - Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models Documentation & Quality - Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle - Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes - Contribute feedback to improve configuration standards, templates, and internal documentation over time - Track and report progress against individual delivery commitments and quality metrics AI-Enabled & Data-Driven Ways of Working - Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput - Use data, dashboards, and task-level metrics to manage workload and delivery commitments - Continuously build AI literacy and apply AI-enabled practices to day-to-day execution - Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows What you'll bring: - High school diploma - Technical aptitude for system configuration and software setup - Strong attention to detail and execution discipline - Ability to follow defined processes, standards, and technical requirements with consistency - Effective written and internal communication skills - Comfort working within structured delivery frameworks and task-based workflows - Ability to document configuration steps, changes, and outcomes clearly and accurately - Analytical and problem-solving skills - A self-starter with the ability to work with people in a team capacity and independently - A high degree of attention to detail - Proficient with Windows, Microsoft Office and Adobe Acrobat applications - Excellent written and oral communication skills Why This Role: - Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment - Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence - Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact - Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business The Company offers a comprehensive employee benefits program, including: - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with 100% company match up to 4% - Non-Exempt employees have a generous accrual policy - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here CCPA Disclosure Notice: Click Here

Data Entry Specialist Location: Remote The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts. The Data Entry Specialist acts as the first line of quality control for customer data submissions—reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position. What You'll Do: 1. Customer Data Intake & Validation - Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.) - Review submissions for completeness, formatting accuracy, and adherence to defined template requirements - Identify missing fields, inconsistent formats, or incorrect data structures - Ensure required fields and mandatory data elements are populated correctly - Maintain tracking of submission status across multiple onboarding engagements 2. Template Compliance & Quality Control - Enforce standard data templates and submission guidelines - Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions) - Flag non-compliant submissions and provide clear, actionable feedback to customers - Prevent incomplete or incorrect data from progressing into migration workflows 3. Customer Communication & Follow-Up - Communicate directly with customers to request corrections, clarifications, or missing data - Provide clear guidance and examples to help customers properly complete templates - Follow up on outstanding data issues to maintain onboarding timelines - Escalate repeated or systemic data issues to onboarding leads when needed 4. Process Adherence & Documentation - Follow established onboarding data intake processes and checklists - Maintain accurate records of data submissions, issues identified, and resolutions - Contribute to continuous improvement of templates, instructions, and validation checklists - Support documentation of common data issues and recommended fixes What You'll Bring: Technical & Functional Skills - Familiarity with structured data formats (CSV, spreadsheets) - Ability to follow defined templates and validation rules - Exposure to SaaS environments or onboarding processes is a plus - Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables) - Understanding of data patterns (for data review or pulling specific data out of a larger dataset) - Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors) Execution & Detail Orientation - Strong attention to detail and accuracy - Ability to follow structured processes consistently - Strong organizational skills for managing multiple data submissions - Comfort working in a high-volume, process-driven environment Communication & Customer Interaction - Clear and professional written communication skills - Ability to explain issues and required corrections to non-technical users - Confidence in pushing back on incomplete or incorrect submissions Problem Solving - Ability to identify basic data inconsistencies and errors - Structured approach to reviewing and validating data - Willingness to escalate issues when appropriate What Drives Us At Togetherwork, we exist to help community-driven organizations grow and thrive—creating better experiences for the people they serve. As part of our team, you’ll contribute to our TW28 vision by living our core values: - Obsess over our customers. - Own it. Together. - Move fast with purpose. These values guide how we work, collaborate, and grow—together. The Company offers a comprehensive employee benefits program, including: - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with company match up to 4% - Flexible paid personal/vacation time built on mutual trust and accountability - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits & Engagement Platform Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here