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All candidates must meet the following criteria: Must be a US Citizen, no dual Citizenships. Must be able to secure a Public trust clearance. Must be able to work across multiple programs across the Federal and DOD space. The core values that ECS looks for in an engagement manager include: Teamwork, Respect, Accountability, Integrity, and Leadership.
ServiceNow System Administrator
Location
United States
Posted
14 days ago
Salary
$90K - $105K / year
Seniority
Mid Level
No structured requirement data.
Job Description
ServiceNow System Administrator
ECS Tech Inc
Role Description Everforth ECS is seeking a ServiceNow System Administrator to work remotely. The ideal candidate will perform solution development and have strong problem-solving and troubleshooting skills. - Manage and support Incident Management, Problem Management, Knowledge Management, Reporting, Service Desk Plugin (Call Table). - Administer and maintain ServiceNow Service Portal functionality used by end users for self-service incident management. - Coordinate and implement ServiceNow platform updates, enhancements, testing, and production changes. - Support and troubleshoot SAML 2.0 Single Sign-On (SSO) integration with the external ETA TEAMS identity provider. - Review, process, and validate user access requests and account provisioning for ServiceNow. - Develop and maintain operational and compliance reporting for leadership, help desk operations, government reporting requirements, and performance metrics. - Troubleshoot platform issues involving workflows, email processing, user provisioning, integrations, data integrity, and system performance. - Provide Systems Admin Support. - Setup and maintain documentation and standards. - Plan growth and changes (capacity planning). - Provide on-call support when required. - Perform general technical troubleshooting. - Work on a ServiceNow team to develop applications to facilitate customer requirements. - Support the discovery, requirements gathering, and the build-out of ServiceNow functionality. - Maintain responsibility for completion and accuracy of work products. - Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development. - Support the Five9 cloud-based VoIP phone system used by the service desk, including configuration updates, call routing adjustments, operational reporting, call statistical analysis, and agent activity reporting. Qualifications - Bachelor’s Degree in CIS, Computer Science or equivalent experience. - Must be a US Citizen, no dual Citizenships. - Must be able to secure a Public trust clearance. - Must be able to work across multiple programs across the Federal and DOD space. Requirements - Developer enhancement requests for implemented ServiceNow applications. - Conduct remote technical working sessions with SDDC team. - Perform upgrade/patch scheduling and general application maintenance. - Provide configuration and maintenance reports. - Perform user and security administration. - Troubleshoot and perform ServiceNow repairs. - Resolve end-user generated cases for performance issues or system errors. - Manage system generated cases for proactive monitoring and troubleshooting. - Perform Root Cause Analysis for recurring issues. - Support ServiceNow road-mapping, architecture, design, and consulting. Benefits - Salary Range: $90,000 - $105,000 - General Description of Benefits
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