Role Description The Senior Systems Administrator is a hands-on, technical role responsible for supporting and advancing the organization’s IT infrastructure across cloud, on-premises, and enterprise application environments. This position blends advanced systems administration, cloud solutioning, and operational support with a strong emphasis on disaster recovery readiness and enterprise system reliability. The Senior Systems Administrator requires a proactive, solutions-oriented professional capable of balancing strategic cloud initiatives with day-to-day ticket support and operational responsibilities. The ideal candidate demonstrates deep technical expertise, strong troubleshooting skills, and the ability to continuously learn and adapt across a broad technology stack, including operating systems, networking, and enterprise platforms. Essential Duties and Responsibilities - Disaster Recovery & Business Continuity - Oversee and validate enterprise backup solutions across on-premises and cloud environments. - Perform regular backup testing, restoration drills, and disaster recovery exercises. - Ensure Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are defined and met. - Maintain and improve disaster recovery documentation and runbooks. - Identify gaps in resiliency and implement improvements to strengthen business continuity posture. - Cloud & Systems Administration - Design, implement, and support cloud-based solutions (primarily Microsoft Azure and Microsoft 365 environments). - Manage identity services including Active Directory and Microsoft Entra ID (SSO, MFA, conditional access). - Administer endpoint management platforms (e.g., Intune) and system configurations. - Maintain Windows Server, virtualization platforms, storage systems, and networking components. - Monitor system performance, availability, and security across hybrid environments. - Support automation and optimization of infrastructure through scripting and tooling. - Helpdesk & Operational Support - Provide Tier 2 and Tier 3 escalation support for complex technical issues. - Troubleshoot hardware, software, network, and cloud-related issues. - Support onboarding and offboarding of users, devices, and access controls. - Ensure timely resolution and documentation of tickets while maintaining high service levels. - Mentor junior-mid IT staff and contribute to improving helpdesk processes. - Enterprise Systems (ERP) - Learn, support, and assist in administration of the Enterprise Resource Planning (ERP) system. - Collaborate with business stakeholders to troubleshoot ERP-related issues. - Support integrations between ERP and other enterprise systems. - Assist in upgrades, patches, and performance optimization of ERP environments. - Document workflows, configurations, and system dependencies. - Security & Compliance - Support adherence to security frameworks such as NIST 800-53, NIST 800-171, and CMMC Level 2. - Assist with vulnerability management, patching, and system hardening. - Participate in audits and ensure systems meet compliance and security requirements. - Maintain secure configurations across all managed systems. - General Responsibilities - Maintain accurate system documentation and configuration records. - Assist with evaluation and implementation of new technologies. - Support IT projects and strategic initiatives as assigned. - Ensure reliability, performance, and scalability of IT systems. - Perform other duties as assigned. Qualifications - Strong organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Ability to handle sensitive information with discretion. - Ability to work independently and within a team while demonstrating sound judgement and attention to detail. - Must be able to work under pressure and meet deadlines while fostering a positive attitude. - Must have strong problem-solving abilities. - Proficient in the English language with excellent verbal and written communication skills. - Must be proficient in the Microsoft Office Suite. - Must demonstrate safe and healthy workplace practices. - Must be able to work nights, weekends, and holidays as needed. - Must be able to travel within the US and internationally. - Must demonstrate the knowledge, skills, and abilities of a Senior Systems Administrator in daily work performance. - Must be able to obtain a Common Access Card (CAC) and not be barred from any installation. - Must be able to obtain and maintain a security clearance. Education and Experience Requirements - Minimum High School diploma. - Bachelor’s degree with 6+ years or equivalent experience preferred. Certificates, Licenses, Registrations - Microsoft Certified: Azure Administrator Associate or equivalent preferred. - Networking certification: Cisco Certified Network Associate (CCNS) or equivalent preferred. - CompTIA Security+ preferred. - Additional certifications (e.g., Azure Solutions Architect, CISSP) are a plus. Physical Requirements and Working Conditions This position is performed in an office or remote office environment. Disclaimer: This position requires the ability to safely and successfully perform the essential job functions as outlined in the job description. Reasonable accommodations will be provided to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Candidates will be expected to meet qualitative and/or quantitative productivity standards as part of the job requirements, with allowances where necessary under the ADA, FMLA, and other relevant laws.

• Own the employee IT lifecycle. • Administer the core stack (Google Workspace, GCP). • Run 2nd-level support. • Manage DNS and domain registrars. • Build monitoring and alerting for internal IT systems. • Document properly. • Collaborate across teams.

Senior Atlassian Systems Administrator We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skillset, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem. About the Role In this role, you will: - Act as a primary support contact for Jira and Confluence usage and configuration requests. - Assist with user management, project setups, permission schemes, workflows, and custom fields. - Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices. - Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases). - Participate in service support activities including ticket triage and user troubleshooting. - Assist in the creation and maintenance of documentation, templates, dashboards, and reports. - Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite. - Apply technical fundamentals to support platform performance and configuration decisions. The Skills You Will Bring Include - Atlassian Experience: At least 4 years of hands-on experience using Jira and Confluence in a business environment. - Technical Foundation: - Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles. - Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting. - Service Management: Experience supporting IT service management processes; familiarity with ticketing systems. - ITSM Knowledge: General understanding of ITSM concepts; ITIL v3 or v4 certification is strongly preferred. - Problem Solving: Analytical skills to assess root causes and design viable solutions. - Business Analysis: Ability to capture business needs and translate them into practical configurations is a plus - Collaboration: Comfortable leading discussions among cross-functional teams to resolve issues and optimize processes. - Accountability: Takes ownership of tasks and demonstrates confident decision-making. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next. - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Role Description We are seeking a highly skilled Senior Windows Systems Administrator to join our infrastructure team. This role is responsible for the design, administration, and continuous improvement of enterprise Windows platforms, primarily hosted in AWS, with supporting services across on-premises and Microsoft cloud environments. As a senior, journey-level professional, you will work independently on systems with significant operational impact, apply sound technical judgment to complex issues, and contribute to improving the reliability, scalability, and efficiency of Windows-based infrastructure. You will collaborate closely with cloud, security, and application teams and provide guidance to less experienced administrators. Working Hours: 10:00 AM – 7:00 PM IST Key Responsibilities - Design, implement, operate, and maintain enterprise Windows Server environments across AWS and on-prem platforms. - Administer and support Active Directory and core identity services, including domain controllers, replication, and site topology. - Manage Windows Server workloads in AWS, including: - EC2 provisioning and lifecycle management - AMI-based deployments - Storage and volume management - Directory integrations with Active Directory - Administer DNS and DHCP services, ensuring availability, performance, and proper configuration. - Support and maintain Microsoft Exchange environments, including: - Exchange Online and on-prem Exchange (2016, 2019, Subscription Edition) - Mailbox migrations, management, and troubleshooting - Manage enterprise Windows file services, including DFS Namespaces, permissions, and storage. - Develop and maintain PowerShell automation to improve operational efficiency and system reliability. - Implement and maintain patching and update management using WSUS and related tooling. - Monitor system health and performance; troubleshoot and resolve complex Windows infrastructure issues. - Participate in incident, change, and problem management processes using ServiceNow. - Collaborate with cloud, security, and application teams to ensure secure and reliable platform operations. - Leverage AI-assisted tools (e.g., copilots, scripting assistants, operational analysis tools) to improve automation, troubleshooting efficiency, documentation quality, and overall operational effectiveness. - Contribute to the continuous improvement of infrastructure processes, standards, and documentation. - Provide guidance, coaching, and technical support to junior team members. - Participate in on-call support rotations as required. - Other duties as assigned. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). - 5+ years of hands-on experience administering Windows Server in enterprise environments. - Extensive experience with Active Directory, including: - Domain controller health and replication - Sites and Services topology - Directory-level troubleshooting (including ADSI Edit) - Strong experience with Windows Server 2016–2025. - Deep understanding of Windows DNS, including: - AD-integrated zones - Forward and reverse lookup zones - Zone transfers, scavenging, and record aging - Strong experience with Windows DHCP, including load balancing, failover, and scope management. - Experience managing large-scale Windows file servers, including DFS Namespaces and share administration. - Extensive PowerShell scripting experience, including advanced automation and troubleshooting. - Preferred experience with Infrastructure-as-Code (IaC) concepts and tools (e.g., Terraform, AWS CloudFormation). - Experience supporting Microsoft Exchange: - Exchange Online and on-prem Exchange administration - Mailbox migration and lifecycle management - Working knowledge of Microsoft 365, including licensing and Entra Connect (AD Sync). - Strong hands-on experience with AWS as a primary cloud platform, including Windows EC2 management. - Familiarity with ServiceNow for incident, change, and ticket management. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent communication and collaboration skills. Requirements - Familiarity with using AI-assisted tools in daily work, such as: - Script generation or refinement (e.g., PowerShell assistance) - Troubleshooting and log analysis - Documentation and knowledge discovery - Ability to evaluate AI-generated output for accuracy, security, and operational suitability. - Willingness to adopt emerging tools and practices to improve efficiency and system reliability. Preferred Qualifications - Experience with Microsoft Azure, including Virtual Machines, Resource Groups, and Storage services. - Experience with Microsoft Entra ID, including user, group, and enterprise application management. - Experience using SolarWinds for monitoring, alerting, and reporting. - Familiarity with WSUS, patch reporting, and patch compliance processes. - Experience supporting hybrid (on-prem and cloud) infrastructure environments. - Relevant AWS or Microsoft certifications. Additional Information - Working Hours: 10:00 AM – 7:00 PM IST (first shift), supporting global platform operations. - On-Call Support: Participation in a shared, rotational on-call schedule is required.