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Program Manager
Location
New York
Posted
9 days ago
Salary
$121K - $201K / year
Seniority
Lead
Job Description
Program Manager
Sprinklr
• Own and manage end-to-end program management of CXM and CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans • Work directly with prospects and customers around the full functionality of the Sprinklr product portfolio • Ensure that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point • Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage • Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability • Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams • Ensure that each project is reported and forecasted accurately to all external and internal stakeholders • Lead a team striving for quality and excellence in all aspects of project delivery • Provide weekly project status and burn reports to the relevant project stakeholders • Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers
Job Requirements
- 8-10 years experience in project and program delivery/deployment, Contact Centers, retail, or similar industry
- In depth hands on experience in project and program delivery for fortune 500 Enterprise with a focus on customer care, and Omni Channel CCaaS
- Articulate business outcome’s and create a roadmap to achieve it
- Experience leading global (multi-geo/multi-cultural) rollouts
- Strong Program Management experience with certifications in PMP and Scrum strongly preferred
- Strong stakeholder management experience including at the executive level
- Experience managing various deployment types (centralized, decentralized, hub-and-spoke)
- Experience with both waterfall and agile project management methodologies
- Ability to identify and resolve issues, manage risk models, perform resource allocations and run large-scale cross-functional team meetings
- Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
- Strong knowledge of software development life cycles
- Strong verbal and written communication skills
Benefits
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
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