• Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations. • Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations. • Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations. • Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch. • Assess business and organization risk to make trade-off recommendations. • Close the loop - track and measure your outcomes and adapt and learn quickly from failure. • Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency. • Independently produces and revises documents and presentations that are executive ready.

• Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery in sometimes ambiguous contexts. • Work closely with senior leadership to ensure strategic alignment, communicate program status, and manage expectations. • Develop and implement program plans and timelines aimed at achieving performance indicators that meet leadership expectations. • Demonstrate curiosity, anticipate obstacles, and skillfully manage changes with cross-functional stakeholders from initial design through launch. • Assess business and organizational risks to formulate informed recommendations on trade-offs. • Ensure a complete feedback loop: track and measure outcomes, then adapt quickly and learn from failures. • Promote the working methods defined by the Community Support BGP to achieve desired outcomes and ensure transparency. • Independently produce and revise executive-level documents and presentations.

• Supervise the overall operation of a program, including multiple projects for one client. • Implement a clear line of communication between sales and technical operations. • Serve as a consultative resource for all existing and potential clients. • Participate in presentations as required. • Responsible for budget management, cost management, scope management, risk, change management, and issue management for each assigned project and/or program. • Mentor and train team members. • Coordinate multidisciplinary due diligence efforts, evaluate asset risk, support investment decision-making, and deliver high-quality assessments.

Role Description Provides and coordinates a wide array of administrative and service coordination activities for the School of Origin Transportation (SOOT) program. This is a program administered by the Department of Children and Families (DCF) to ensure children remain in the school in which the child was enrolled at the time of each placement (unless it is not in the child’s best interest to remain in that school). This position provides assistance with customer service activities and supports the SOOT program’s operational activities. This position collaborates with SOOT staff for the coordination of transportation for program participants. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. Duties and Responsibilities - Provide excellent customer service to state partners, families, and providers. - Assist with transportation scheduling and confirmations for multiple transportation providers. - Handle initial requests by entering requests and providing information related to determinations. - Perform a wide variety of administrative and support tasks, including composing emails and fielding telephone calls. - Support quality assurance activities by keeping information updated and assisting with monthly reports. - Attend meetings, trainings, and supervision as required by ABH, SOOT Program Manager, Supervisors, Directors, and DCF staff. - Comply and work towards goals established by DCF and ABH. - Maintain internal communications; notify supervisors with all relevant client or program-based information. - Document all interactions and activities within required timeframe and in required format. - Foster a team environment, including providing coverage as needed for other members of the team. - Maintain confidentiality of all client protected health information and adhere to all HIPAA related policies and procedures. - Attend annual Conflict of Interest training, HIPAA training, and all training required by Program Managers and/or DCF. - Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. - Perform other tasks/responsibilities as required to support the business operations. Qualifications - Associate’s degree in Human Services or related field preferred but not required. - Transportation Routing software experience preferred but not required. - 2+ years of related experience. Knowledge/Skills/Abilities - Knowledge of the child welfare system and the various needs of families in the foster care system. - Demonstrate an ability to work in a fast-paced environment with competing priorities. - Strong attention to detail with an ability to work independently on multiple tasks. - Knowledge of cultural diversity, engagement, and ethics. - Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Outlook); internet. - Strong written and verbal communication skills required.