Curbcut

• Triage incoming maintenance requests and assess severity, urgency, and next steps • Manage work orders from initial intake through final resolution • Ensure service requests are assigned, tracked, and completed within established service level expectations • Monitor maintenance workflows and proactively identify delays or potential issues • Serve as a primary point of contact for residents regarding maintenance-related concerns • Provide timely updates and clear communication throughout the repair process • Deliver a high level of customer service while managing resident expectations • Partner with internal teams to ensure a positive resident experience • Source, schedule, and dispatch vendors to complete maintenance and repair work • Coordinate appointments and ensure vendors meet company standards for quality, responsiveness, and compliance • Follow up on outstanding work orders and verify completion of repairs • Build strong working relationships with maintenance vendors and service providers • Obtain bids and negotiate pricing for larger repairs and recurring projects • Support cost-control efforts by identifying efficient repair solutions • Ensure maintenance work complies with municipal requirements, HOA regulations, safety standards, and Fair Housing guidelines • Maintain accurate documentation related to repairs, vendor activity, and project outcomes • Partner closely with Property Management, Resident Services, and Maintenance teams to resolve issues efficiently • Escalate complex maintenance concerns and operational risks as appropriate • Support process improvements that enhance service quality, response times, and operational efficiency

• Manage and oversee all Section 8 accounts and housing authority activity across the portfolio • Ensure timely completion of recertifications, renewals, inspections, and compliance requirements • Monitor subsidy payment activity and proactively resolve issues impacting funding timelines • Ensure timely submission of required documentation and management updates to housing authorities • Drive reduction of 0–30 and 31+ day delinquency balances • Lead daily collections tracking, reporting, and follow-up efforts • Identify payment delays, process gaps, or operational breakdowns impacting collections • Partner cross-functionally to improve subsidy payment timing and resident account performance • Serve as a primary point of contact for housing authorities across multiple markets • Build and maintain strong working relationships with housing authority representatives • Communicate proactively with residents regarding program expectations, documentation, and payment responsibilities • Manage and resolve abatements, including identifying root causes and driving corrective action • Partner closely with Property Operations, Leasing, and Accounting teams to ensure alignment across occupancy, compliance, and collections • Escalate operational risks or compliance concerns quickly and proactively • Help improve processes and workflows to support scalability and consistency across the portfolio

• Serve as a primary point of contact and subject-matter expert for utility and partner services • Manage third-party utility providers to ensure appropriate utility connection, ongoing utility service, and utility billing • Achieve consistent lease support services and billing in partnership with third-party service providers for any service or billing discrepancies • Develop, maintain, and audit service partner records to verify and validate service performance • Facilitate inbound and outbound resident communication via phone and email in a timely, engaging, and empathetic manner • Maintain accurate and detailed contracts and records in multiple operating systems • Contribute to resident success efforts by fostering positive relationships and delivering on service commitments • Collaborate cross-functionally to support seamless operations and meet resident needs • Adhere to company policies, fair housing laws, and industry best practices