Sigma Systems

• Support the definition, development, implementation, and enhancement of complex systems • Provide production support for highly complex environments • May involve providing project leadership for major feasibility and business systems analysis initiatives

• Facilitating improvement in the overall quality and completeness of the medical record documentation • Providing support and expertise through comprehensive assessment and review of inpatient medical records • Ensuring accurate DRG assignment and obtaining appropriate documentation through interaction with physicians, patient caregivers, and health information management coding staff • Monitoring home health patients to ensure they meet CMS criteria for services • Proactive outreach to patients and making recommendations to primary care providers • Facilitating communication and coordinating care with healthcare providers and caregivers • Creating positive relationships with home health agencies as well as primary care clinicians

• Administer, configure, and maintain the ServiceNow platform • Build, manage, and support workflows and automations using Flow Designer • Conduct instance upgrades • Manage users, roles, updates, and system configurations • Troubleshoot platform issues and provide operational support • Develop and maintain scripts, business rules, and integrations • Collaborate with stakeholders to implement platform enhancements

• Lead a strategic ERP financial transformation initiative • Modernize and optimize core finance systems and processes • Own end-to-end program delivery, including governance, roadmap development, and execution • Lead cross-functional teams through complex lifecycles • Ensure alignment with pharma regulations and IT operating model • Coordinate with project managers and business relationship managers to align on scope, schedule, and resourcing • Manage program scope, communicate risks and mitigation plans, and provide regular updates to stakeholders

• Lead a strategic initiative to build a unified Enterprise data solution • Own end-to-end program delivery including governance, roadmap development, and execution • Manage program scope, communicate risks and mitigation plans • Provide regular updates to IT and business stakeholders

• Manage end-to-end client billing processes, ensuring accuracy, timeliness, and compliance with contractual agreements • Perform billing reconciliation and funding settlements, resolving discrepancies and collaborating with internal and external stakeholders • Monitor and support accounts receivable activities, including invoicing, cash application, and collections follow-up • Partner with clients and internal teams to resolve billing issues and disputes in a professional and timely manner • Assist in developing and implementing new processes and workflows, particularly in support of a growing or evolving function • Maintain accurate financial records and ensure all transactions are recorded in accordance with GAAP and company policies • Prepare and analyze account reconciliations, identifying variances and recommending corrective actions • Contribute to process improvement initiatives to enhance efficiency, accuracy, and scalability of accounting operations • Collaborate cross-functionally with finance, operations, and client-facing teams to ensure alignment and data integrity • Assist with audit support, providing documentation and explanations as needed

• Analyze and diagnose complex system issues • Identify root causes and resolve or escalate appropriately • Plan, design, implement, maintain, optimize, and support applications • Gather, validate, and translate complex technical requirements into design and development specifications • Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance • Address highly technical issues during installation and maintenance • Coordinate preparation, coding, testing, and debugging of complex programs • Design, analyze, and build workflows to meet user needs • Configure and integrate electronic and mechanical hardware with software solutions • Gather and analyze data to troubleshoot incidents • Document process and resolution • Document design, application, and technical specifications • Assist with support and training materials • Identify reporting needs and collaborate with report developers • Partner with vendors to resolve system issues and improve performance and usability • Recommend system improvements to vendors • Review documentation for upgrades and monthly system updates; assess impacts • Provide Tier 2 and Tier 3 end-user support • Mentor team members on technical and customer support skills • Act as project lead for complex initiatives • Participate in on-call rotation as required

• Analyze and diagnose complex system issues • Identify root causes and resolve or escalate appropriately • Plan, design, implement, maintain, optimize, and support applications • Gather, validate, and translate complex technical requirements into design and development specifications • Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance • Address highly technical issues during installation and maintenance • Coordinate preparation, coding, testing, and debugging of complex programs • Design, analyze, and build workflows to meet user needs • Configure and integrate electronic and mechanical hardware with software solutions • Gather and analyze data to troubleshoot incidents • Document process and resolution • Document design, application, and technical specifications • Assist with support and training materials • Identify reporting needs and collaborate with report developers • Partner with vendors to resolve system issues and improve performance and usability • Recommend system improvements to vendors • Review documentation for upgrades and monthly system updates; assess impacts • Provide Tier 2 and Tier 3 end-user support • Mentor team members on technical and customer support skills • Act as project lead for complex initiatives • Participate in on-call rotation as required

• The Market Research Consultant will have primary responsibility for all aspects of market research and business analyses for assigned brands/TAs, including but not limited to: • Identify market research (MR) needs for the business (immediate and multi-year planning) • Develop MR plans leveraging appropriate research methodologies to fill those needs • Design, execution and interpretation of MR studies and the clear communication of the insights and recommendations arising from the research • Be the subject matter expert on past, current and potential insights needed for the product/project • Analyze & report syndicated, secondary market data for performance measurement and market understanding • Utilize a full spectrum of survey insights and syndicated data to answer complex business questions. This includes compilation of an insights story from multiple data sources, create presentations and deliver it with confidence • Support/guide analytical business questions for projects run by other A&I colleagues • Work with all vendors to ensure every step of each project is aligned with business objectives, achieving the highest level of insights, and following all regulatory requirements and delivering actionable insights • Manage all work within the specified overall budget and complete all necessary paperwork to gain authorization with all aspects of each project • Coordinate/collaborate with other Analytics & Insights co-workers to deliver unified support for Marketing clients and senior leadership • Lead without authority in a complex organization • Ability to quickly demonstrate full product, customer and performance knowledge and actively participate in planning sessions. • Clearly demonstrate impact/influence on direction of responsible product's marketing plans, strategies and tactics

• Developing, configuring, and customizing the ServiceNow platform to fit business requirements • Collaborating with cross-functional teams to identify and prioritize business requirements • Writing clean, efficient, and maintainable code requires expertise to achieve • Code reviews and quality control checks should be undertaken • Debugging and fixing technical problems • Producing and running test cases to guarantee software quality • Documenting code and application functionality