The Health Management Academy

• Enable executive productivity through proactive calendar management, scheduling, and logistical coordination • Own complex calendar management across multiple time zones, balancing competing priorities with sound judgment • Schedule and prioritize internal and external meetings, proactively resolving conflicts • Coordinate domestic and international travel, with an emphasis on conferences and multi-day events • Ensure seamless planning and execution of meetings, events, and conference logistics • Prepare leaders for meetings with clear agendas, materials, and follow-ups • Support planning and execution of leadership meetings, board meetings, offsites, and company events • Deliver a highly professional experience when interacting with external partners, PHM partners, and Board members • Anticipate needs, identify potential issues, and resolve logistical challenges in a fast-moving, often ambiguous environment

• Become a trusted advisor to sophisticated clients and families navigating life-altering oncology diagnoses, helping them make informed decisions during some of the most important moments of their lives. • Unlock access to innovative diagnostics, precision medicine approaches, clinical trials, and emerging therapies that may not otherwise be identified or pursued. • Build meaningful relationships with leading cancer centers, physician-scientists, researchers, and industry innovators to expand possibilities for client care. • Help shape the future of PHM's Premier Client Services program by bringing clinical expertise, scientific curiosity, and operational insight to a rapidly growing service line. • Contribute to a care model that redefines what highly personalized oncology support can look like for individuals seeking the very best care available.

• Establish operational reliability for Companion across AKS infrastructure, AI agent workloads, monitoring systems, and deployment pipelines. • Build meaningful observability practices that help PHM understand platform behavior, usage trends, and operational risks before they become incidents. • Create sustainable operational hygiene around patching, CVE remediation, secrets rotation, dependency management, and cloud maintenance cycles. • Strengthen platform resilience, documentation, and operational processes so the environment can scale without relying on tribal knowledge. • Monitor and maintain AKS infrastructure, AI agent workloads, deployment pipelines, and support Azure services. • Investigate incidents, troubleshoot production issues, and improve platform resilience through better operational patterns and tooling. • Support release operations and help ensure deployments remain stable, observable, and recoverable.

• Features end-to-end. Help shape the problem and solution through design, implementation, and rollout. • The product’s craft. Raise the bar on how the UI/UX looks, feels, and behaves. • A real seat at the table on AI. Push us forward on AI-enabled development.

• Building Strong Client Relationships. You’ll become the trusted guiding hand through a client's healthcare journey by managing complex medical issues, coordinating their care, facilitating best diagnostic and therapeutic treatment options available world-wide, and navigating being their guide to the healthcare system • Demonstrating Strong Clinical Acumen. You’ll offer high level clinical management and education to clients and families in a caring, compassionate manner. • Bring Together the Best Minds: Work closely with clinical and research team members at PHM to identify latest therapies and deliver comprehensive information on medical conditions, medications, treatments, and clinical trials. Articulating needs for collaboration with external care providers, interdisciplinary team resources, and internal team rounding. Networking with key opinion leaders to invite collaboration and build relationships that facilitate our ability to help our clients achieve best care. Managing other clinical staff as it relates to a particular case or service line

• Stabilize and scale the integrated release process across PHM’s enterprise applications • Build a clear release roadmap supporting Companion and future enterprise application needs • Lead the effort to connect PHM’s enterprise applications with internally developed AI agents • Improve documentation, SOPs, testing discipline, change management, and execution standards • Ensure enterprise applications are maintained and operated in a HIPAA-compliant manner • Build trusted, strategic relationships with enterprise vendors and internal business leaders • Help PHM modernize legacy processes while preserving speed, agility, and compliance • Coach and develop Technology team members as PHM scales people, process, and systems

• Help build deeper internal ServiceNow expertise and reduce dependency on external partners. • Improve platform stability, scalability, and maintainability by addressing technical debt. • Deliver high-quality ServiceNow enhancements that support faster, more efficient client delivery. • Build strong relationships with technical team members and business users through clear listening, communication, and follow-through. • Support PHM’s continued progress toward an innovative, AI-forward technology environment. • Develop, configure, and enhance ServiceNow applications, workflows, business rules, client scripts, UI policies, dashboards, widgets, and related platform capabilities. • Improve PHMCare performance, usability, and scalability while reducing accumulated technical debt. • Support integrations, automation, and workflow improvements that make client delivery more efficient. • Troubleshoot issues, identify root causes, and implement maintainable solutions. • Contribute to documentation, standards, and development practices that support long-term platform health. • Partner with Enterprise Applications, IT, Operations, business users, vendors, and other stakeholders to understand needs and translate them into effective ServiceNow solutions. • Communicate clearly with both technical and non-technical audiences. • Use strong listening skills to clarify the real problem before building. • Build trust with internal teams by delivering well, following through, and adapting as needs evolve. • Help strengthen PHM’s in-house ServiceNow development practices, standards, and governance. • Collaborate with and learn from the existing ServiceNow Developer while contributing your own depth and perspective. • Help reduce reliance on outsourced support by bringing more platform knowledge and execution capability inside PHM. • Support a technical environment that is increasingly innovative, AI-forward, and focused on sustainable internal expertise.

• Participate in client calls alongside clinicians to communicate the latest research findings, support shared decision-making, and ensure understanding of available options. • Analyze patient medical records, including data extraction and tracking of lab values, symptoms, medication histories, or clinical outcomes. • Identify, review, and analyze literature across a wide range of clinical and research topics. Summarize articles and compare findings of clinical studies and present that information in a patient-friendly manner. • Identify, analyze, and interpret molecular diagnostics and laboratory tests, ensuring accurate and insightful assessments. Provide insights to support patient care decisions. • Research, evaluate, and prioritize treatment options for individual cases. This includes review, analysis, and interpretation of the accepted standard of care, the most recent professional guidelines, and the most current investigational approaches, as well as identifying and connecting with key opinion leaders and other experts in the field of interest, to help guide decision making. • Identify and evaluate potential clinical trials. This includes spreadsheet creation, database searching, identification of supporting evidence, and calling trial sites to help find appropriate clinical trials for our clients. • Create patient education documents (written reports, presentations, spreadsheets, graphs, charts, etc.) that provide pertinent information related to clinical history, diagnosis, and treatment options.

• Drive consistent achievement or exceedance of monthly new case enrollment targets through improved engagement strategies • Strengthen collaboration and trust between Marketing, Account Management, and Clinical teams • Improve client satisfaction by supporting seamless onboarding and ongoing engagement experiences • Increase inbound member engagement through campaigns and testing initiatives • Develop and execute engagement strategies in partnership with RNs and Account Management • Support and optimize email sequencing and outreach efforts to drive member activation • Manage a mix of broader marketing initiatives and ad hoc client specific requests • Develop marketing materials with quick turnaround times while maintaining quality and consistency • Partner closely with Account Management and Clinical teams to align on priorities and execution • Communicate timelines, expectations, and updates clearly to stakeholders • Own and prioritize a roadmap of tests and new ideas to improve engagement and performance • Evaluate what is working and iterate quickly based on insights

• Establish clear editorial guidelines and scalable content processes that improve quality and reduce feedback cycles • Build and maintain a consistent cadence of thought leadership content across channels and audiences • Own and optimize the newsletter to improve engagement and drive conversion to the contact us page • Grow PHM’s social media presence as a meaningful driver of awareness and inbound interest • Define editorial standards, voice, and timelines to support high quality output • Plan and manage a content calendar aligned to business priorities and audience needs • Develop and refine content across newsletters, social media, whitepapers, and other formats • Ensure content is clear, accurate, and aligned with PHM’s brand and mission • Partner with marketing, clinical and research stakeholders, and other teams to produce effective content • Incorporate feedback efficiently while maintaining momentum and meeting deadlines • Track performance of key channels such as newsletter and social media • Iterate on subject lines, formats, and messaging to improve engagement and conversion